Book Thrifty car hires at Saint Thomas Island Cyril E King Airport

Reviews

Recent reviews

Traveller rating

Wonderful

2

Very Good

2

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

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10.0

The customer service was great. I think the young lady that helped me name was Evelyn. She was very nice and professional. She answered my questions. The rental process was easy. The only improvement would be to improve maintenance on the vehicles. The wiper blades were worn out. This can be dangerous when it rains and driving in St. Thomas.Reviewed 26 Apr 2024

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6.0

Vehicle smelled of marijuana when we picked it up. Not a great job cleaning it.Reviewed 15 Apr 2024

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8.0

Cons:Flight at 9:45 am, office opens at 8 am. Not convenient.Reviewed 16 May 2021

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4.0

Pros:The fact that I got a car. The drop off was much smoother than pick up, staff who drove us to the airport for our departure was very nice.Cons:We showed up with lots of people waiting for cars after never receiving a shuttle ride from the airport as advertised. We then waited outside for an hour to receive a dirty car that was apparently the last one they had available. We had rented out a truck or similar car, however we’re told they do not offer that vehicle ever (we did see a truck parked in the lot). We received a dirty van that was very beat up and went on our way just happy to have received a car.Reviewed 12 May 2021

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2.0

Pros:Sadly, nothing. There was no car available for us as promised in our reservation. Thrifty Car Rental St John sayid that third party internet trial companies promise rental cars that they don’t actually have, so we were left high and dry. Horrible.Cons:Thrifty never came to the airport to get us. They barely answered the phone and when they did they put us in hold and never re-answered the phone. After over an hour waiting we had to get a cab to the off airport site, and only then did they tell us that our third party “reservation” was not valid in their eyes. Thankfully Budget Rental Car in the airport had a last minute cancellation that we were able to get there...and after I got back to the airport—again on my own—was able to get that car and continue with my vacation. Avoid off-airport companies like this one!Reviewed 9 Apr 2021

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2.0

Pros:Absolutely nothing.Cons:The sent an email two hours before, and said they didn’t have a vehicle and was stranded on island with all rental cars sold out.Reviewed 27 Mar 2021

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2.0

Pros:Nothing about it went right. Terrible experience with my trip.Cons:The rental car place wouldn’t even answer the phone and cancel my reservation. When I did get a hold of them they advised me to call back later and they have been overbooked and never had the car. They didn’t care was on my own.Reviewed 16 Mar 2021

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10.0

Pros:Very friendly staff, easy and convenient location and shuttle service. Car was in good condition too.Cons:The building is in a temporary location due to the hurricane.Reviewed 19 Feb 2020

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8.0

Pros:Short shuttle ride to the rental facility, quick check in processCons:The car made noise at some RPM level (vibration). I notified the agent when I returned the vehicle but it did not seem to matter.Reviewed 1 Jan 2020

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More

• What is the most popular hire car from Thrifty at Saint Thomas Island Cyril E King Airport?

  Full-size (Nissan Pathfinder or similar) is the most frequently booked hire car type from Thrifty at Saint Thomas Island Cyril E King Airport.

• Does Thrifty offer shuttle or airport pick-up services from Saint Thomas Island Cyril E King Airport (STT)?

  Yes