Pros (+) Location is great
Cons (-) Staff attitude, room size, threadbare towels, no amenities in the room, inconsistent hot water
4 stars
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, 77780 Tulum, Quintana Roo, Mexico
Tulum, Mexico
See location+52 984 871 1160Photos of Papaya Playa Project
Overview
Located in Tulum, Papaya Playa Project is an easy drive from Mayan Ruins of Tulum and Xel-Ha Park. It provides a spa and wellness centre, as well as an outdoor pool, a private beach and a beauty centre.
This chic hotel offers family facilities, such as a playground and babysitting/child services. Multilingual staff are available to assist with organising tours and activities, and an express check-in/check-out facility is provided for guest convenience.
Papaya Playa Project has 85 individually-decorated rooms, each with an en suite bathroom. Also available are a refrigerator, wireless internet access and a mini bar.
The hotel features both restaurant and bar where guests are able to unwind of an evening with dinner and a drink.
Papaya Playa Project has easy access to Sistema Sac Actun. Fishing, scuba diving and snorkeling can be enjoyed nearby.
Latest deals for Papaya Playa Project
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Papaya Playa Project
- Private beach
- Outdoor pool
- Spa and wellness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Free toiletries
Services and conveniences
- Car hire
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Express check-out
- Bottle of water
- Chapel/shrine
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Pool and spa
- Private pool
- Spa and wellness centre
- Massage
- Spa
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
General
- Window
- Sea view
- Seating area
- Garden view
- Interconnected room(s) available
- Sofa
- Solarium
- Storage available
Kitchen
- Electric kettle
- Shared kitchen
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
- Kitchenette
Accessibility and suitability
- Entire unit located on ground floor
- Pets allowed on request. Charges may apply.
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Dining table
Things to do
- Gift shop
- Eco tourism
- Bicycle hire
- Scuba diving
- Evening entertainment
- Night club
Bathroom
- Shower
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Sofa bed
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Tumble dryer
Family friendly
- Babysitting or child care
- Cribs available
- Playground
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Reviews of Papaya Playa Project
6.6
Okay
658 verified ratings
Wonderful
235
Very good
70
Good
87
Okay
65
Fair
70
Mediocre
49
Poor
82
Summary of reviews
Guests say
Guests loved the beautiful location of the hotel, especially the proximity to the beach and nature. However, many expressed dissatisfaction with the service, citing issues like unannounced housekeeping and lack of privacy. Cleanliness was also a concern, with reports of dirty rooms and inadequate maintenance. Overall, while the setting is stunning, the service and upkeep do not meet expectations for a hotel of this caliber.AI-generated from customer reviews
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Score by provider
6.6 out of 10
377 reviews
6.7 out of 10
8 reviews
8 out of 10
2 reviews
5.3 out of 10
2 reviews
All reviews
Pros (+) Beautiful location, as is all of Tulum.
Cons (-) Very loud parties thrown BY hotel. No room service No fridge Limited hot water Primitive Housekeeping walks in unannounced with no schedule to clean rooms. Pool cleaner would do the same. Private pool in our casita would be walked into regularly. Not private Housekeeping accidentally took our personal towels and hotel has still not returned
Location
Km 4.5 Carretera Tulum-Boca Paila, 77780 Tulum, Quintana Roo
What's nearby
- Ana y Jose Beach Club1.7 mi
- Playa Paraiso1.9 mi
- Temple of Doom Cenote Esqueleto2.4 mi
- Tulum National Park2.6 mi
- Fantasea Dive Diving & Adventures2.6 mi
- Tulum Mayan Ruins2.6 mi
- Templo de las Pinturas2.9 mi
- Sistema Ox Bel Ha3.1 mi
- Cenote Escondido3.6 mi
- Sistema Sac Actun4.7 mi
- Gran Cenote4.7 mi
- Tulum Monkey Sanctuary6.2 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Papaya Playa Project
Low season | July |
|---|---|
High season | January |
Average price (weeknight) | £524 |
Average price (weekend night) | £361 |
When to book a room at Papaya Playa Project
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.2 |
|---|---|
Distance to city centre | 2.5 mi |
Nearest airport | Tulum Intl |
Distance to airport | 13.9 mi |