A&O Wien Hauptbahnhof

The location The room itself was clean

There was a security issue. We checked in at abt 15:10, room number 636. Much later someone simply opened the door with their keycard - they were also given the same room. The reception managed to sort out the reason quite slowly - we got keycards to another room, not to the one we were recorded in the system. I was quite annoyed, as it has never happened to me ( have been travelling extensively on private and on business as well) A young guy at the reception commented that one should not take it so seriously, it was a mistake by another, beginner receptionist. I think beginers should work under s supervision. The breakfast room is an awful mess. Coffee machine did not work, I commented it to a staff, he (veeeery young boy) replied with a guesture pointing “silly in the head” saying there is a sign on the machine that it was Kaput. I was not the only one not seeing the sign - there were about 15 cups with hot water and hot milk around the machine, everybody tried first, then saw the sign. Also, an employe has the right to have an opinion about a guest but not being rude. The trollies where one was supposed to put used plates/cups was full, oneone emptied them, plates falling down the floor. People stopped cleaning their tables after they finished or created heaps on certain tables to make some tables free for eating. Bathroom - shower tray gets filled up in 1,5 mins, the sewage was partially blocked. I understand that it is a cheap hotel but some level of services should be maintained by employing proper staff.

BED BUGS with no refund. We had to be up until almost 3 a.m. cleaning our stuff before we were allowed to go into our new room. Yet, I got no refund for the room, so I was essentially paying for a room I was not even allowed to enter until 3 in the morning! Never staying with them again!