Our stay at East Close was very comfortable and the staff were friendly and helpful, particularly the lady that served breakfast each morning. The room was comfortable and clean. There was a lack of sockets next to the dressing table, which made using the hairdryer and kettle difficult. The shower wasn't that powerful. We were surprised that in such a nice hotel, there was no bath to relax in.
Excellent location, beautiful room and amazing food bed a little hard - everything else very good.
Beautiful rooms, extremely helpful and friendly staff Not a bad comment but something to be aware of, there are no cots available on site
Excellent Hotel & Bar with very friendly & helpful staff Room was very hot and traffic noise made it difficult to leave any windows open
Beautiful house very tastefully restored and decorated. The food in the restaurant was fantastic. Hotel was cold
good service, excellent breakfast, too stylish exspecially aroma design.
Got upgraded, curtains lush, breakfast good,brilliant having bath and shower Too many mirrors, corner by the wardrobe wasted
This hotel is a beautifully furnished designer hotel. On the edge of the New Forest the grounds are considerable. Added to this the friendliness of the staff and the quality of the food, (we dined at the restaurant on both nights) this Hotel is fantastic, We were sorry to leave! NO
The rooms were very stylish and comfortable.The restaurants food and service was fantastic.
On our arrival we had coffee in the bar area and was greeted by a friendly barman. We booked the restaurant in the conqueror for both nights of our stay as it was fantastic. The food, staff and efficiency was excellent. Our waitress Amy, for the two nights was brilliant she really looked after us, we couldn't have asked for more, she was very sweet. We will definitely be returning to the hotel and recommending it. There wasn't a manual or folder in hotel room, giving details about the hotel or what time breakfast was. The receptionist had already given us the time of breakfast, so that wasn't a problem. Receptionist did give us a printout of restaurant menu which was helpful.
good customer service rooms quite small
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
Received room upgrade. Very good service
It is in a very good location and a charming old building The room had no windows, I thought we were in a storage cupboard, the shower kept changing temperature and the shower head kept falling down. The bed was tiny and hard. It was a really dreadful hotel.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
Everything lovely place to stay
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
A very comfortable bed having to wait in line to get a breakfast table
Lots but especially leisure facilities - table tennis, pool etc. Lack of parking places
Good breakfast and lovely see views. I was very unhappy due to many reasons when I stayed at the Suncliff Hotel. I wil be making a complaint.
Very disappointed see e-mail sent 26.9.10 to you Yes please see e-mail sent to you 26.9.10. I look forward to your full reply.
The room was comfortable and clean, the bathroom also clean. Staff were all helpful and courteous. The location was excellent for the town centre. the rooms were fine, but ours had a vent outside, and pigeons obviously are a nuisance there. the hot water left a lot to be desired, there was not much of it. The stairs not too obvious to find.
The view was spectacular, and that combined with a modern bar and restaurant is all you need from a hotel and tge Sutcliffe hotel provided. I sorely let down by the building it's self and the facilities it provides, the photos a taken in a way to make you believe everything Is a lot bigger than it really is. The corridors are small. And although I imagine the experience of being in a penthouse would be worth it all however we didn't get that opportunity and for the price we paid you would of thought we would have.
Indoor pool was lovely, and staff were very polite It was a hotel perhaps more suited to slightly older clients, and not a young family such as ours. Also, some of the details varried a little from those displayed on the internet, such as check in and check out times.
Nice location Poor service, rooms were ready 2 hours after checking in time, charged twice for rooms
Seafront location Lack of car parking, room very old fashioned
I liked the location and the staff were very cheerful, helpful and polite. The room was clean and comfortable as was the bar/lounge. I liked the continental breakfast but was not so keen on the 'full english'. The hotel could benefit with and up date, and a touch up on decor, using the lift was a bit of a nause, we were on the 4th floor, as it's used by cleaners/ staff taking luggage up and down which meant waiting for long periods when coaches arrived and departed and when the chambermaids were working.
Excellent room. vert good value
Clean, modern and a nice atomsphere.
Lovely view out of window. Facilities in room were good and breakfast was good. The room was very dated, especially the bathroom. This made it look dark and the bathroom seem a bit grubby, neither my daughter or I wanted to take a shower as we were not tooo sure about the cleanliness of it.
Friendly staff, good value for the money, breakfast good menue, well cooked waiting staff friendly & helpful Room in need of updating
Nice friendly staff, comfortable accomodation, clean rooms bril!
very dog friendly and excellent sea view room shabby bathroon and poor shower
we didnt know untill we arrived that there was so many facilitys at the hotel, you couldnt wish for better staff all so helpful, we will be going again
None My check in was late and they had been advised, had to go to the bar to arrange for key/checkin, What would have happened if the bar had been closed? Not all lights worked in the room The kettle was full of mould The shower was flooding the floor At breakfast the hot water tap from the boiler was leaking and this was dangerous (an ice cream tub was used to catch the water).
Staff were friendly badly in need of renovation, not that clean
was nice to be very close to the sea.
Cheap Very outdated
Clean comfortable beds, lovely sea views, nicely furnished, pleasant staff. Couldn,t turn off bathroom tap properly. Kettle worked, but faulty - problem with onn/off switch. Stains on ceiling .also paintwork needed attention in bathroom
The room was very clean and neat Noise from toilet flushing next door woke us up in the night
- friendly staff- central but quiet location - good breakfast - spacious room - - sink next to bed - no wireless internet connecion in the room we stayed in - very noisy when other guests flushed the toilet
Hotel, room and bathroom were very clean. Dining room very pleasant. Good breakfast provided Room was perhaps a little basic
family run hotel. parking for car room close to the common bathroom in the corridor. I could hear all noises also during night
The breakfast was really good. The TV did not work (but it was fixed when I pointed it out) and the shower was quite cold in the morning.
Staff were outstanding and very attentive. Breakfast could do with being a bit warmer
Cost reduced offer of £29 per night declared inapplicable!? Shower water pressure totally inadequate. Bath floor slippery - danger of slip or fall
The rooms are an adequate size, and it is very handy that I can control the temperature. Ridiculous price to use the internet!!! Staff entered my room to clean, however did not refill the tea, coffee or milk, and there was nowhere in reception to get some more (Newquay Premier Inn kept a selection in Reception for you to take as you wished). The shower tap in my room was very stiff (its aged), and therefore I struggled to turn it on and off. Overall, I didn't find it value for money.
The staff were helpful and the breakfast was good. The only bad points were that the heating didn't work when we arrived and we had to call reception in to look at it. Also there wasn't enough teas and coffees to last the night and early morning, we had to ask Reception. Could do with a couple of token biscuits as well.
Breakfast was good, however my son had egg shell in his fried egg and choaked as he bit into it - apology given but no refund of breakfast payment Where do I begin - Cold sparse room no extra blankets to keep warm, noisy and egg shell in breakfast
Great stay, no hairdryer in room but borrowed one from reception. Great choice of things for breakfast. Decor was very dated but whole room was clean (except a dusty lampshade).
The friendliness and helpfulness of the proprietor and staff Little things like only 1 sachet of coffee per person in the room and electric point not near the kettle.
Great value, comfy room, good shower, warm. Good breakfast too. Brought a smile to my face. Nice people too. Nothing. Cannot complain about anything for the price. Terrific.
Very helpful recepiton staff Morning breakfast fairly good, but evening meals apalling
Helpful receptionist, friendly waitress. Clean room, comfy bed, lovely bathroom and plenty of storage space. Position ideal - five minute walk to the beach, pier and shops. I would stay here again.
I stayed at the Glendevon for three nights and would like to say how pleasant my visit was. The owner (Bill) was kind enough to wait for me being a late arrival, and was able to arrange early breakfasts (eggs on toast) to ensure I got to my conference on time. I found my room tidy and clean. The shower was really nice too. It's only a short walk to the Bournemouth International Centre and a fraction of the cost of some of the nearer hotels. There was enough room in the hotel car park for me to leave my car in for the duration of my stay. Bill also recommended a really good indian restaurant called the 'Eye of the Tiger' on Old Christchurch Road which is also well worth a visit The music in the restaurant was a tad cheesey - think Spandau Ballet, Neil Diamond etc - but in a fun way - I think the chef likes it :)
Good breakfast and good Wifi connection. Friendly staff
excellent service bit noisy
Excellent staff service and friendliness. Price versus comfort not especially good rated against other hotels I've been to though perfectly acceptable and may be comparable with other Bournemouth hotels.
Close to beach and BIC I have already sent an email regarding having to use public car park and having to pay £200
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
the calm and peacful surroundings
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
services and the room. quite and peacful. room was very hot on arrival.
Food great, staff very friendly and rooms spotless. liked everything so no complaints. This was our second stay and will definitely return.
Excellant room , friendl;y and helpful staff , close to station , cuisne a little institutional but limited time of year
Staff were welcoming and friendly. Room was small and bed linen not great.
Hotel is good for old people.
I found the staff very sociable and welcoming and very helpful to provide information. We did want quiet rooms but found that on the saturday night a party with loud music went on till 12:50 am and disturbed guests staying at the hotel
I thought that the staff were welcoming & did their best to make the stay as relaxing as possible. There were plenty of places to sit & relax & to eat & drink. Parking could be a little tight, also our room on the 2nd floor, 208, was next to the 'maids station' and this could be quite noisy especially in the morning when trying to have a lie in.
the staff were very friendly not being able to get into the hotel late at night. you have to ring reception for the night porter to let you in
staff where friendly,hotel was nice and the entertainment was good. no bad point to mention.
The breakfast buffet was excellent.
Very clean, easy parking, breakfast was very nice. We were also allowed to leave our car in car park for an hour after checking out. Couldn't use the bathroom fan as it made too much of a clattering noise
comfort of bar area etc n/a
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
The use of the leisure facilities and evening entertainment.
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
lift too small
Room facilities were excellent N/A
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
Convenient location and off road parking
i stayed at the hotel during the aurshow it was close to the display area and was an easy walking distance to the beach
the friendlyness and home from home feeling was nice and they could'nt be more helpful.Made our stay there comfortable and pleasant,and made the morning to my birthday a happy start to the day. no perfect for us
close to the beach and town centre
The staff were very helpful and tried to make our stay as enjoyable as possible. The noise from the street.
The Hotel Staff very friendly and accommodating, nothing seemed too much trouble.
Breakfast was very good. Good location. On returning to the hotel at 8.30pm every evening we found the bar was always closed. We booked a superior room at extra cost, however the bathroom was extremely small.
The noise coming from the street throughout the night into the early hours
Fantastic staff and service, great lcoation.
Spotlessly clean and comfortable, pleasant atmosphere. Well cooked breakfast museli and plain yoghurt available at breakfast.
The location was very good. We also had friends staying in the same hotel and when we arrived the receptionist offered to put us in a room next door them, which we were very pleased with. The staff although friendly and accommodating at first, soon turned suspicious and hostile and made us feel very uncomfortable. We were followed up to our room when our friend came up to get changed before we went out and were quizzed on how many of us were staying that night. I was obviously not believed when I replied just myself and my boyfriend as the point was persistently made that they need to know if there's 3 of us - I mean honestly, why would we want a 3rd person in our room?? I had to justify our actions, which were none of their business, and was left feeling really angry. The manager particularly was very rude (especially to my friend). The mattresses were awful and was noisy through the night so I didn't sleep well at all.
The whole experience. The hotel is good value,very clean and friendly. The food is good too There is nothing I didn't like
The staff were very friendly and helpful The decor was tatty, but the manager said they were looking to do a major refurbishment. It does need it
Excellent value. Very friendly and helpful staff. Very clean. Lovely bath tub. Difficult to criticise anything at this price, but the breakfast was too much of a seaside clich`e.
The location is great if visiting the Bournemouth International Centre. The reception staff were courteous and friendly. The room was adequate and clean. The shower worked well. Very cheap for its location. As someone has already said on the website, the beds creaked alot and there was only a bottom sheet, not a mattress cover on the bed. There was also no plug in the basin in the bathroom and you could hear the people in the next room bathroom. Lots of doors slamming overnight and very inconsiderate guests with raised voices returning late.
very relaxed and homely it did get a little noisy during the night which woke us up
Close proximity to BIC Centre. The one member of staff was polite and considerate. No dining room available for breakfast - this was not notified at time of booking - clearly states breakfast available at an additional cost which was acceptable, however you had to go to a bar around the corner - NOT ACCEPTABLE for price paid. The price was far in excess of standard of hotel, price banners all across the windows. The web site photographs of hotel are nothing like the hotel now.
The Location was excellent, the room & breakfast were good value. The Public dining bar areas were well decorated & looked smart However the large family room was tired, cramped & the bathroom very basic. We had to park elsewhere away from the hotel at extra cost due to the few spaces already taken.
Close to town - beach, Very friendly helpful staff , Access to Swimming Pool & Leisure centre.
serene and clean hotel. I was not permitted to pay by Check,and the cash receipt was handwritten.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Location, comfort, cleanliness, good food and friendliness of the staff
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
The hotel was very clean and the location was perfect for the beach and shopping.
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Only stayed for one night
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
nice, clean hotel, good location
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
Friendly staff Careful to ask for favors, they cost a lot there
Clean and tidy food good The decor in the romms was a bit tatty and worn
Good car parking.Friendly reception, ample hot water.
Handy for visit to relations. Inexperienced bar man. Drinks very expensive. Noisy residents in middle of night.
Having stayed at the Croham Hotel before i have always found it to be comfortable and conveniently located for the Town Centre . The staff are friendly and couteous and the rooms most of which have now been refurbished clean and comfortable. My last stay was with friends and family all of whom found the Hotel satisfactory for all their requirements. I certainly would have no hesitation in staying at the Croham again. Not really a complaint but an observation that it would be nice for toiletries, shower gel etc to be provided as they do in other Hotels.
Cleanliness. Hot water. Breakfast great. Room tiny.
Reception staff were friendly, hotel was clean. Breakfast service was very poor and very regimented. Room was tiny and bathroom was the size of a cupboard.
YHotel was very clean and tidy and the staff helpful. Car parking very handy for town center just a short walk to wake us up after sitting in the car for two hours! None
The Croham is only a 5 minute walk to the town centre and is close to shops and just a small walk to the Beach. The hotel is undergoing what appears to be major refurbishments at the moment. Staff are friendly and polite. The Hotel appears very dirty. The walls and ceilings look damp, the carpet looks stained and the room we stayed in was freeeezing! After asking 3 time for the heating to be looked at, we were advised it would be looked into and was never sorted. Subsequently we had a freezing night. We did receive an apology on checkout however. I think they have refurbished half of the hotel at the moment and it seems it is luck of the draw as to which room you get. Parking is £3.50 which seems ridiculous. Why cant this be included in the prince?
It was quitet and cleam. They did not provide small bottles of shampoo or shower gel. I kind of expect this from any hotel. When asked, I was told, no sorry, we do not have them.
The best value for money hotel on Activehotels. The best breakfast.
It was very good value for money, especially given an good full english breakfast in the morning. It was also very convenient for both the beach and the town centre. The fact they gave you key to allow you to come and go at all hours was very convenient.
nice big room . it was a little to hot very noise the first night but ok the next .
easy location for town and seafront
freedom to come and go as I pleased as I had a key for the front door. Did not feel as though I was constantly being watched by staff. carpet threadbear in parts, towel rail faling off wall, toilet seat not fixed, shower cubicle leaked. Breakfast not start early enough as I was in a rush and had to attend conference it was a bit rushed.
Sixth visit to Denewood in five years. Must be doing something right. Excellent "hot" breakfast
the room was very comfortable,the staff were very helpful and friendly no provision for smokers
Very comfortable and pleasent great views from room Breakfast too early at weekends!!
Service was good and accomodating when requested. No
staff were very friendly and helpful the bath room floor had dirty footprints on it the wardrobe door fell off, breakfast times were also very early.
The fine refurbishment, the tranquillity.
Friendly and clean. The walls were thin and could hear noisy neighbours.
The complete ambience of the place, the staff, the service and the precise closing down at 11pm for the benifit of guests and neighbours. prompt attention to queries
Quirky with lovely friendly staff. Breakfast fab! Too far away from Bournemouth
Great decor, excellent food and beautiful rooms. Friendly, helpful staff
The staff were helpful. The breakfast was very good and we had variety of choices although it was a small hotel
I reay like the friendly and polite staff working in hotel. I expected a buffet breakfast , but we had to order that. however i can understand that it might not be beneficial for small hotels to have buffet breakfast.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Central location very limited carparking hotel needs a make over, quite dated
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Everyone was helpful & friendly.An ideal spot for all locations in the area.
a up grad of room free of carge noizy nabbears but was lookd aferter
It was an excellent location for getting into town and the beach. Very peaceful too.
the facilities the room was far too small for the money
Room quite noisy. Other guests woke me up.
good location, nice and clean room and friendly staff. information at check in
we had a fantastic break and will definately be returning to this hotel, all staff were very friendly as were other guests nothing what so ever, a very pleasing stay
Excellent food and table service Bath plug did not work. On one occasion no hot water.
All the hotel staff I dealt with were very welcoming and friendly and very professional. The food served for breakfast was good but was only served like warm - including the traditional English breakfast.
On a very cold day the hotel was warm and inviting. Liked the bar and lounge. Bar food and cream teas were excellen,t not so impressed with the main courses in the restaurant.
location room smelt of smoke , bed very hard and lumpy, looked a bit tatty
The rooms were great, except the radiators were on far too high and we had trouble sleeping, when we tried to open the door it was locked and the key was with reception! We were spoken to very rudely by a member of the breakfast staff, the receptionist was very apologetic and other than that everyone was very helpful. .