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Landing was a bit bumpy.

It was a short flight.

I think it is crazy to gouge your customers with fees for choosing their seats. The charge for checked baggage was also extreme. When you are in a different country than your own and you cannot find a secure network with which to reserve and pay for your baggage prior to the flight you really have to pay a lot of money. I hope you do not start charging to breathe the cabin air during the flight. Customers would prefer to know the real cost of the flight when they make their reservations instead of getting charged for every little service along the way.

On time flight.

Waiting on the busses is a hassle

1st of our round trip - flight not full

Mentions you have to pay for all non small bags brought onto flight , so we check our bags . Carry on bags turned out to be free mentions nothing about that . Flight attendant stuffed another passages large bag under my seat used all my foot space

On time

Crew, funny safety instructions with Gordon Ramsey

Delays

everyone was very nice-thank you

I was very well looked after by crew.

Very helpful and friendly staff

As always the staff were second to none. From being issued with a boarding pass to exiting the plane all staff were friendly and efficient. I appreciated the regular updates from the cockpit when we had to circle for quite a while.

There was nothing to dislike.

Very helpful and friendly staff

It was a short flight.

I think it is crazy to gouge your customers with fees for choosing their seats. The charge for checked baggage was also extreme. When you are in a different country than your own and you cannot find a secure network with which to reserve and pay for your baggage prior to the flight you really have to pay a lot of money. I hope you do not start charging to breathe the cabin air during the flight. Customers would prefer to know the real cost of the flight when they make their reservations instead of getting charged for every little service along the way.

everyone was very nice-thank you

I got there. It was safe.

Entertainment system shut off.

On-time departure and arrival. Courteous efficient crew, both on land and in the air.

My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?

I have to pay for water?????

Delayed and then delayed again -

Very helpful and friendly staff

The plane was on time and delivered us safely in spite of it being a prop plane.

They overcharged for our baggage and the overhead space was too small for our carry on luggage.

Landing was a bit bumpy.

Crew, funny safety instructions with Gordon Ramsey

Delays

Usual efficient BA

N/a

I was very well looked after by crew.

On-time departure and arrival. Courteous efficient crew, both on land and in the air.

My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?

Flight was excellent as well as the,crew.

Plenty of food snack etc. Entree taste mediocre at best

Good friendly service. Nice aircraft. On time departure. I would travel with Aer Lingus again.

Food was not good as compared to other airlines. In my case, there were no outlets to plug in a laptop cable so that I could continue to work.

Air Lingus is my new preferred carrier. They combine updated technology with old time

Courtesy and constant detail attention. They didn’t have enough staff at the gate to get passengers through on time causing us to miss the push off slot and had to wait on the tarmac an hour for another.

Nothing

Aer Lingus didn’t have a plane to fly us Dublin you boston so they leased one from a company. Someone from AL walked around gate area handing out a letter with the information. No announcements made that flight was going to be late. Everyone was lined up to board, no que so it was a mess. 49 min of standing there. No announcement plane was going to be late etc. Let us board but stood in jetway for awhile. Old plane. Mediocre service. no entertainment.

Staff very friendly

Delay meant I would have to take a later connecting flight. But they were all full. This meant I had to stay in Aberdeen one more night. Being pregnant and nauseated all the time the few food vouchers barely covered my needs and the stress, waiting around, and staying even longer in Europe exacerbated my condition from discomfort to illness that required hospitalization on return to the US.

Smooth landing

Very helpful and friendly staff

I have to pay for water?????

everyone was very nice-thank you

On time

Crew, funny safety instructions with Gordon Ramsey

Delays

The movies available, the plane was new

Due to a computer software malfunction our departure flight from ORD to Berlin was delayed 1.25 hours causing us to miss our connecting flight in Dublin. Very little updated information about our ETA was made available, the crew kept insisting that we were going to not miss our connection.

After attempting to check in at the baggage machine, we were told we had to go through the check in line. Then after waiting 60 minutes in line at the Aer Lingus counter we were told we were 15 minutes past the boarding closing time. So even though we were still an hour before our flight we couldn't get a boarding pass to get on the plane. We then had to pay $150 x 3 to get on the same flight the next day. We will never fly Aer Lingus again and will never fly through Dublin again.

Air Lingus is my new preferred carrier. They combine updated technology with old time

Courtesy and constant detail attention. They didn’t have enough staff at the gate to get passengers through on time causing us to miss the push off slot and had to wait on the tarmac an hour for another.

Flight was excellent as well as the,crew.

Plenty of food snack etc. Entree taste mediocre at best