Okay
5.7
Cons:
Our reservation was not in the system.
They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
Good
6.8
Pros:
Great location
Cons:
A little pricey!
Good
7.7
Pros:
Comfortable room
Easy access to airport
Cons:
Food was expensive and not very good
Staff in sports bar not very friendly
Good
6.0
Pros:
I liked the location.
Cons:
Couldn't charge phone next to bed because there were no outlets. I needed to charge my phone, but wanted to have it next to me in bed. This may seem minor, but it was very irritating. Lots of noise in the corridors. I wanted to turn on lamp next to bed only, but only option was wall switch, which turned on every light in the room. I didn't want every light on. Food options are very expensive, at the hotel and inside the airport. There is a very nice Indian cuisine restaurant, Jai Ho, outside the airport complex in Horley that is a short walk away. I highly recommend it.
Good
7.7
Pros:
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient!
Cons:
There could be a few more amenities to may the stay more memorable.
Okay
4.2
Pros:
Proximity to airport
Cons:
The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Good
6.5
Pros:
Location. Staff were friendly and helpful.
Cons:
Lacks child friendly entertainment. Require some renovation, the tiles in the bathroom looked like they were about to fall off the wall and the thrown floor was sticky!
Okay
4.0
Cons:
Restaurant way over priced. Not many options for a reasonable, casual meal.
Excellent
10.0
Pros:
Location and very comfortable bef
Cons:
Everything is fine for me
Good
6.0
Cons:
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Okay
5.4
Pros:
When I reserve into a Hilton I’m expecting a certain standard. This hotel falls far short of that expectation. It really needed an upgrade years ago! So yes, they save money by not upgrading but their brand suffers substantially!
Okay
4.0
Pros:
Location and staff
Cons:
very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
Good
7.0
Pros:
It is perfect for the night before flying as it is located at the airport. The breakfast was very nice.
Cons:
The air condition was a little bit noisy.
Okay
5.7
Pros:
Close proximity of gatwick airport
Cons:
Restarant/Cafe in the lobby was expensive - plus "hidden" 10% service charge.
Good
6.0
Pros:
excellent location of hotel close to airport
Cons:
hotel far too noisy at night, with fellow guests making all the noise
Excellent
8.0
Pros:
excellent location as we had an early flight from Gatwick airport south terminal
Okay
4.0
Pros:
It was a very convenient location. You could walk straight through into the airport.
Cons:
The rooms were very dark,one small window, no mini-bar, very busy and you felt your journey had already begun( that airport feel ). Staff were very busy and room service meals were poor.
Okay
5.6
Pros:
Walking distance to south terminal.
Cons:
$review.cons
Excellent
8.0
Pros:
Quite and clean
Cons:
$review.cons
Good
7.6
Pros:
Very impressed that you could not hear the airport noise and overall a very relaxing experience
Cons:
$review.cons
Okay
4.4
Pros:
$review.pros
Cons:
I know the hotel is going to be refurbished, But the main reception very very poor I arrived to be told there were no lifts/escalators working at 1am to reception level Reception staff also very poor.not welcoming.disorganised..I felt that they were not ready for me...........so check in took 10-15 mins For the price I paid I expect a polished welcome.not dismissive as if I had disturbed them..................