Extended Stay America - Arlington

Very unhappy

Pros: Staff

Cons: Lobby was locked when I got there @11:10 PM - had to call on outside phone to get someone to front desk...when there was a person" just filling in) who was nice but knew nothing- not how to find where if payed already, where my room was,gave me smoking room when I asked for non smoking. Did not know where to tell me my room was, didn't even know where a map to rooms was. Not happy w experience and will report to their GM

Cons: Dirty, bugs, no TV remote, no trash can, no shampoo, etc.

Pros: The staff was helpful.

Cons: This hotel is NOT a clean hotel. It's not organized, or up to code. We found bed bugs in our bed, our AC was broken when it was 104 degrees outside and when they replaced it, they brought in one from a smoking room. And lastly, the room was destroyed by overuse. Their kitchen counters looked like there had been knives to it. I do not recommend anyone to stay here.

Pros: The location was great!

Cons: The staff never answered the phone, it was hard to receive clean linen. The room was very small. I was told I was going to be able to change rooms but was never able to. It was an overall bad experience.