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Friendliness of owners
The service is excelecnt and willing to help you non
Excellent food, wireless Internet access, excellent service.
Excellent Breakfast (didn't have dinner) Friendly helful staff
Spacious, well equipped room. Very comfortable and clean. Nothing
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Nice quiet place, good service, ok place
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Clean room and friendly atmosphere
Lovely surroundings, friendly atmosphere. Good breakfast
Friendly owners, comfortable rooms, lovely breakfast. Unfortunately, the hotel did smell of smoke, and it was on a main road, not much the owners can do about that but otherwise it is a beautiful building.
Freindly Staff Value for money size of room no bath
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
The staff are great and the food in the resturant was billiant. Easy 10 minute walk to Birmingham International rail station and NEC. Plenty of parking for the rooms available. Common areas have been updated and are bright, clean and plesant. Internet slow (but reliable) , room was a bit dated and bathroom needed a little TLC but clean and functional. some rooms are very close to busy A45 but more than adaque sound proofing as long as you don't expect to have your windows open, there is no Air Conditining so this can make regulating the room tempreach a balancing act.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
Very nice hotel. The position was perfect for the LG arena. Only a few minutes walk. Would definately recommend it
Room was clean & comfortable. Breakfast is great Location great. Bathroom needed some tlc and a refresh. Lack of full air-conditioning. Did have a built in fan of sorts.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Excellent evening meal in restaurant. Good service quick check in Very hot in room opened windows which helped us get to sleep. Room was clean and beds comfortable.
Reception did try to help with the problems I encountered. I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.
All facilities None
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
breakfast and service was good noisy at night
there was a 40th birthday party being held there the breakfast service coul have been more organised
It was very clean and comfortable. Was central for visiting family which I had come down from Scotland to do. Walls were very thin so could hear the people next door.
the breakfast and the public areas were excellent the location of our room was directly above the rear entrance and so got a little noisy from people leaving and entering the hotel (or smoking). Also it was a little chilly and the room didnt warm up. (we did stay on the coldest nght of the year so far!)
everyone was so friendly
Very clean - good breakfasts. very central and close to station
Noisy wedding receptions on both nights that carried into the room until the small hours. Access from car park to reception / rooms blocked when functions are on (had difficulty getting past people with bags as a result). Reception hard to find. Car park barrier didn't work but staff didn't seem to care. Bed hard.
Good central location
nice bar and food
nice comfortable rooms well laid out hotel choice of restaurants and foods and price range good Italian in-particular some doors very noisy closing enough to wake you. very full with wedding parties.would ask about this when booking again
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Bars One bar closed early
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
It was clean and comfotable. the staff were polite friendly and helpfull
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
Excellent hotel, highly recommended
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
nice and quiet in the bedroom
We were upgraded. Location to the town. Choice for Breakfast
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Spacious room The bar was noisy but one had to consider that there was a wedding reception
Fabulous location with fabulous views, quality accommodation in huge room with own separate bathroom, wonderful host and hostess - felt more like old friends than proprietors and a stunningly good breakfast! None
excellent location, superb old building. Would have been nice to have had time to wander round the grounds. Owners very helpful It would have been useful to have a sign on the roadway as it was easy to miss the entrance to the farm
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
The relaxed atmosphere and friendliness of staff.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
helpfull staff, good food, easy parking no
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
No draught beer
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
position of hotel
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Convenience and location for the NEC. Excellant accces to Solihull shops.
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Not alot poor reception service
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Very nice staff Therooms are very dated - No double glazing so quite noisy and the TVs are very dated and often stop working.
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Top hotel , great location . room spotless and modern , recommended all round .
Staff were extremely attentive without being intrusive.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were fantastic...rooms were very comfortable. Food amazing!
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
lovely meal -friendly staff
Friendliness of all the staff
Bar decor, food, welcome
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
Food was excellent
Lovely place felt v peaceful Menu needs a re think
very basic room for the money also very noisy at night , value for money very poor
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
Friendly staff, good locality
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Great hotel Should be 5 star
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
They upgraded us to a fantastic honeymoon suite. Amazing!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
The food at the restaurant was very good.
Convenient and friendly. Shame no food available other than breakfadst but excellent chinese opposite.
The comfort and cleanliness, choice of a smoking room, the breakfast was very enjoyable with plenty of it Being on the 3rd floor on a hot day it was very stifling it would have been nice to have been able to hire a fan from the Hotel.
Better than average room for the rate.
cleanliness of foyer and entrance looked impressive We were initially charged more than we booked on booking.com but this was resolved. The room we booked was not available on arrival and we were given a smaller disabled room with broken lights, very poor bathroom and brown stained towels
the height of the beds for children. too high
better pillows nice breakfast
Courtesy of staff
A very well equipped room at a price that was more than fair. Shame you have to pay for wifi access though.
Lovely bright and clean bathroom with big fluffy white towels. The bedroom was also smart and clean. Couldn't work out whether or not internet was available. The staff were OK but some of them didn't seem particularly interested in me as a customer. Others were great.
Cost, cleanliness, acceptance of dogs Two bulbs blown in room
pleasant surroundings room smelt of strong disinfectant
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
pleasent staff and very posh but comfortable hotel
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
over-pretentious chef. excellent quality, but too nouvel cuisine
Excellent rooms and facilities. The restaurant was particularly good.
The location Limited menu
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week