6.0
My issue wasn't with Avis exactly. My issue is with Kayak and the rental Kayak directed me to using QEEQ. The pricing is deceptive. The voucher I received from QEEQ showed $808.96 as my prepaid amt and the amount due at pick up as CAD$0.00. No where did I see $808.96 identified as USD. So when Avis charged $1,141.94, I thought I had been overcharged, charged an undisclosed fee, or something else. When I spoke to the QEEQ person today, she used USD for the $80.96 and stated "which is exactly the amount you were charged." I asked her how I was supposed to know that amt was in USD when it wasn't designated that way. She didn't really have a good answer for me. She did not point me to any place in other documentation that would have informed me this was USD. I get that I should have noticed one showed CAD and one did not, but I didn't pay attention to that. Why should I have to figure that out? Why can't Kayak and QEEQ make it very CEAR what the price is? This is why I said Kayak and QEEQ are deceptive in the advertised price. It is not that there is a blatant lie about the cost, but it is lacking CLEAR labeling of what currency is being used so there is NO question about the price. I will be much more careful in the future when choosing booking options. I will probably avoid Kayak and QEEQ in the future because of this negative experience which I evaluate as NOT forthright and honest in dealing with customers. Again, was it a blatant lie? No, but certainly deceptive. And in the end, I did not save any money. I would have spent basically the same amount if I worked directly with the rental company I will give kudos and great appreciation to the young man working the Avis counter where we picked up the car. Although I had based my selection on 2 passengers and 5 bags, he said the car we were supposed to get would NOT accommodate all of our luggage. So he gave a small upgrade. Even at that, we had to put half of our stuff in the backseat. I appreciated his customer service, trying to make it better for us. I appreciated his friendliness.Reviewed 25 Jul 2026
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2.0
Never had a chance to pick up rental. Upon arrival at the Avis desk I was told the reservation could not be honored. No call, no text and after an $80 UBER to reach the airport for the sole purpose of picking up the car. Needed to do a walk up rental with another company and paid dearly. To make matters worse, the Avis agent told me she couldn’t help with a refund. When I contacted Kayak as the agent instructed, I was referred back to Avis. So now that transaction is in limbo and I’m disappointed and annoyed.Reviewed 25 Jul 2026
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6.0
There was a 45 minute wait at the counter and another 1 hr wait to actualy get a car. I ended up waiting about 2 hrs from arriving at the car rental counter to actually getting a car. The car itself was fine and the return was smooth and fast.Reviewed 23 Jul 2026
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10.0
Best car rentalReviewed 22 Jul 2026
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2.0
They were overbooked and people waited in line for hours for customers to return cars. I waited for a couple of hours then left because I could no longer wait. I did not get a car because I had to finish preparing for my vacation. Terrible experience and I could not believe I was at a Avis rental place. Very poor customer service.Reviewed 22 Jul 2026
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2.0
The deposit turned out to be 300 % higher than expected. Had to purchase a much more expensive insurance just so I could avoid the ridiculously high deposit of 80.000 dollars for a Skoda Kamiq. What a jokeReviewed 22 Jul 2026
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8.0
Did not know until picking up that the insurance coverage was not through Avis and they explained that if I had damage to vehicle Avis would bill me and I would have to bill 3rd party. Seriously?! All ended well with no damage.Reviewed 21 Jul 2026
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2.0
Convertible mustang was a complete mess inside and out. Someone previously partially ripped/damaged the exhaust so it sounded like a wounded duck. Shotty pre-inspection by Avis. Inside door handles covered in greasy finger prints from sun lotion and bird s@#$ all over the hood and convertible top. Won't rent from Avis again.Reviewed 21 Jul 2026
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10.0
The staff was really efficient. The car was in excellent condition.Reviewed 21 Jul 2026
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4.0
The staff approach was generally non helpful. Verging on rude. That was while organizing the rental. When the vehicle was returned, there was no staff to greet and guide that all was good and where the bus, for return to terminal, was. I had to ask for guidance. This is a second rental in six months. I will only rent from them if I’m desperate. I recently rented from Alamo. The difference is like night and dayReviewed 20 Jul 2026
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2.0
Rate booked through kayak was not the rate I was charged. I have to call them to sort it out. Very aggravating.Reviewed 20 Jul 2026
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4.0
Vehicle had engine problems. Roadside assistance didn’t answer phone and took almost 3 hours to call back. Not acceptable for a customer in distress in Italy.Reviewed 19 Jul 2026
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