Reviews for Avis in San Antonio
- All reviews 100%
Based on 63 reviews
23 Oct 2017
Good but be aware of extra fees
Pros: Overall Avis was great and the representatives were helpful.
23 Oct 2017
Gas fillup fees
Pros: Good morning the rental and dropoff were fine. Good communication and everything was explained.
Cons: There was a fillup fee posted and the final fillup fee is excessive and not based on what was posted. I have used other services and this was an excessive and arbitrary charge. I would like someone to contact me and discuss this. Tony Woodin 4692431342
22 Oct 2017
Cons: The car was not very clean neither on the inside or outside and was underpowered.
22 Oct 2017
Cons: Change in price after signing cobtract
11 Oct 2017
Pros: People smile and that's makes any line go by with joy :)
Cons: There were only one check in on return
18 Sep 2017
Plenty of room for improvement
Pros: Valet drop off for handicap folks
Cons: Signage for drop off was inaccurate from the highway; 20minutes of circling before going into the airport only to find signs to take us the right way. They required prepuchased gas then failed to refund when we brought the vehicle back full. Needed to call 1 week later and email proof of gas purchase to get refunded. How many others have they swindled this money from?
18 Sep 2017
Pros: The Car was clean and good quality
Cons: The pickup location was mislabled as a "shuttle" from the airport. There was no shuttle to this location as it ended up being a kisok at a Walmart. I tried to call the location several time before my rental to make sure the car would be available when I arrived and when I would call It would transfer me to the Avis national call center who would just tell me that yes they had my reservation and it was confirmed. When I arrived to pick up the car it was not ready and I had to wait for it to be delivered from the Airport. I had to make special arrangements to go pick up the car at this location when I could have easily picked it up at the airport. This was poorly communicated when renting the car.
10 Sep 2017
Pros: Despite the lack of inventory because of Harvey they were very accommodating
Cons: Fast and easy. Thanks avis
23 Aug 2017
Excellent management service
Pros: Excellent management servicehey Siri I'm guessing the manager or the president there of the Avis that I dealt with was very Bari him understand about he worked with me on needing the car in extra day I am very pleased with his services in his communication
15 Aug 2017
Best Deal Ever!!
Pros: Service at Avis was fast and very professional. We we arrived, they already had what we wanted pick out and ready to go. The value for 10 day was better that our target budget, so we couldn't be happier. Return was fast and easy. Will we use them again in the furture.
30 Jul 2017
Cons: I never got the car in Los Angeles
17 Jul 2017
Pros: Great value
Cons: Got 2 separate addresses for pick up- called to confirm and that took WAY TOO LONG! Also they tried to add $15 to my bill for gas and I filled it up myself! Watch your fees!
9 Jul 2017
Car not what was expectef
Pros: I signed up for an intermediate car and they gave me a Toyota Corolla. That is not an intermediate car. Disappointing
Cons: Car was substandard to the reservation
19 Jun 2017
Cons: We were given a pick up time of 12 noon, we showed up about ten minutes early and when we tried to walk in the lady was very rude and locked the door on us saying they were closed. This particular location apparently closed at noon but she couldn't even take us in since we were there before noon and had a reservation. Then she tried hiding behind the counter like we didn't see her. It was an overall horrible experience.
6 Jun 2017
Pros: The overall experience was great. I was able to drop the vehicle off at a different location with no additional charge.
20 May 2017
Weak customer service
Cons: Would not allow to pick up car one hour earlier without an unreasonable charge. Told them to go jump.
27 Mar 2017
Pros: Clean and cheap car
Cons: No one was at the rental office (in the middle of the day) when we needed to drop it off
11 Mar 2017
Could have killed me
Cons: Car had been wrecked....deep indentation on side. Not a big deal for me, but consider: Almost 60 LBS in one front tire (with 44 lbs max) and 26 lbs in other front tire. How do you get 60 LBS in a tire accidentally? Totally out the car sure would have been convenient. And TX insurance rules allow rental company to come directly after you (or your estate!) for damage and loss of use regardless of fault.
2 Feb 2017
Giant f---ing scam
Pros: The car was decent, it ran. The line at the pick-up location was not long.
Cons: The agent at pick-up tried to scam me by forcing me to agree to the "fuel service" option at $22, even though I'm fully capable of filling my own gas tank at the end.
2 Nov 2016
Fast and simple
Pros: Fast check in and out great customer service.
11 Oct 2016
Cons: Rental was double what was quoted
9 Sep 2016
Fuel prepay scam
Pros: The vehicle was new and comfortable.
Cons: The vehicle was not clean and smelled like cigarette smoke. The man behind the counter charged me $66 for prepay fuel but told me if the vehicle was brought back full then the $66 would be refunded. The vehicle was brought back full and acknowledged by the person checking in vehicles outside. It has been 8 days since I dropped the vehicle off and the $66 has not yet been refunded. I complained to Avis and they are communicating with me regarding this issue.
4 Aug 2016
Mustang convertible review
Pros: The convertible
Cons: The biggest issue were the brakes were in poor condition and squeaked the entire trip. The washer fluid was empty! And at pick up the car was filthy inside.
31 Jul 2016
Pros: Great service.
Cons: The car smelled like cigarettes.
9 May 2016
Cons: THEY CANCEL MY RESERVATION; DID NOT HAVE A RENTAL AT 11 AM FOR ME WOULD HAVW BEEN 1 OR 2 PM BEFORE I COULD GET A RENTAL. WENT TO HERTZ FOR RENTAL AT 11 AM
5 Apr 2016
Reservation didn mean anything
Cons: Waited 30 minutes to receive a rental and it was dirty on the outside.
5 Jan 2016
Pros: It was great experience.