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the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

friendly personnel

boarding procedure

cheap(?)

everything - absolutely no frills

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Quick boarding, when it did eventually happen, almost 45 minutes late, due to late arrival of incoming flight.

I didn't like arriving at a different terminal and then having to walk through long corridors for nearly 10 minutes. I didn't like having to wait over 40 minutes for my baggage in a hall where the lights kept being turned off and on. I didn't like that there was no official there to apologise and offer some compensation, even in the way of a coffee voucher. I didn't like the fact that the luggage customer service guy couldn't get anyone in loading to answer his call, and that his only option then was to fill out a report. Not really much help to the guy whose wheelchair had so far failed to materialise. I didn't like the total lack of explanation or apology when it became clear that our luggage had seemingly been loaded on a later flight and that we were waiting for that plane to land. I didn't like that there are about 10 seats in the entire baggage hall, totally inadequate when a flightfull of people is waiting. Finally, I didn't like that it took 80 from the plane landing to my leaving the car park.

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

Everything best airline I've ever flown with great job

The crew were wonderful.

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.