Would you like to save as your currency permanently or for this visit only?
clean and big
Breakfast and the beds. The smog in the lobby. High price of drinks in the hotel restaurants.
Good location and the subway station is just in front of the hotel the breakfast needs to be improved and the breads are hard to eat.
big room and very comfortable bed. staff members are friendly and helpful. good breakfast and nice spa.
location Not anough TV-channels ( no russian , german language )
Excellent location, next to subway station (chongwenmen), in the city center, number of restaurents inside and around. Good shopping in the vicinity. For better exchange rates, can use next door Bank of China. Tour desk 8am-8pm so can book Beijing tours or shows easily. It's somewhat old (60 years in 2014) but maintained well.
Hotel is within walking distance of Forbidden City Staff cannot speak/understand english, we booked a superior room which ended up being a lot smaller than expected
happy hours no
Close to substation None
good hotel, near city centre... perfect
Close access to public transportation and places of interest. Excellent location Lack of pool
This hotel is in a central location to see the sights of Beijing. Staying at this hotel made our stay very enjoyable.
Excellent service and quick response to any issues. Front desk spoke English. Rooms are large. Good amount of English tv channels. Bad room service food. We should have complained. Bread was hard as a rock. Soup was cold. Sandwich was not edible. But the food in the restaurant in the morning was good. Buffet is excellent as well.
Design of lobbies, eateries, and design and furnishings of room. 1) There is some stains on carpet (below table) in room 607. 2) There is no free PC terminals for a quick and short access of internet (usually available to house guest in European hotels of similar positioning. 3) One front test lady, though pleasantly presentable, was impatient with most guests at counter.
Great, clean and quiet location
Excellent. One pf the best hotels i have ever been in my life !
A fine example of an international luxury hotel. Everything is at your fingertips.
Bed was awesome! Not hard and uncomfortable as I found at almost every other hotel I stayed at. Bath tub was spacious. Location was great! A little on the pricy side, but for the bed, I would have no trouble paying the extra cash.
Outstanding service and location. The room was extremely comfortable. The hotel brunch had a wide variety of food that was excellent. Convenient subway station right next to hotel. I would definitely stay a the Regent again!!
the room and the spa
Good service , super location , unforgettable spa ! Super Hotel!!!!!
The attention to detils, service and location
The room was not clean enough.
the front office staff need a training how to deal with the customers very bad attitude, unbelievable the check inn takes around 40 min and check out more than half an hour and the duty manager he’s not fit to the job at all
Impressive swimming pool and gym facilities
The hotel, services, spa, location was perfect. The view from the 15th floor through the window wall was just breathtaking. They changed us all the cosmetics and consumable staff in the bathroom every day. The position was just 2 min walking from the comercial Wanfujing street. The location was much far away from the Tien An Men square or Forbiden City than it seems on the map, but the subway is just under the hotel.The most unpleasent thing about this hotel is the fact that they ask you at the begining to make a money deposit as big as your stay plus 3-400 euro for different expanses in the hotel. We exceded the 3-400 euro extradeposit, and even if we still had to stay 3 more days for which we already payed the deposit, when they realise that we exceded the they called in the room at 23.30 to tell me to go to reception to pay 400 more euro. I refused at the begining telling them I will pay next morning, but they continued to call till I got down and payed. My wife couldnt sleep again for the rest of that night.
One of the best hotels I have ever stayed at. The level of service is excellent and the cleanliness is great. Real luxury.
the Services an awful smell was coming out from drains.
Good Location, very comfort and plenty of restaurants in the hotel along with other things to keep you interested. The daily room make up got worse during our stay.
intreetinut personnel of the hotel room and excellence and diverse conditions, complete only regret that I had more time to settle, is still on the run and trying to do my work for which we came, but also to see some of the city
The Capital, although nice, does not cater to the clientel as other hotels I have experieiced in China.
Professional staff, facilities I was OVER-charged by the hotel, compared to my booking.com reservation. I was quoted $350 for my 5 night stay, where 15% service charge was "not included"; this should come out to ~ $402 total. However, when I checked out, my credit card was charged $434. Though this is not a big difference, I feel as if my booking.com reservation quote meant nothing.
Parts of the hotel were not open to the public which should have been shared at the time of booking not two days before. The floors were never vacuumed during a one week stay. Other than that, the hotel was clean. However, since it is a 4 or 5 star hotel, it was a little surprising that the hotel staff's English wasn't a little better.
Great hotel to stay at. Everyone speaks good English and is willing to help
To be honest, it is a clean hotel. Definitely, not a 5 star hotel (3.5?). Hard to understand the accent of the staff while speaking in english. 2 yuan per minute for the internet connection is extremely expensive. None of the services are free, for example you have to pay for the swimming pool. Tours organized by the hotel to the Great Wall are not worth it. Staff is not honest: they promised and repromised me that the weather forecast was going to be sunny (for the tour to the Great Wall), and it finally was extremely foggy and rainy, they simply wanted to sell another ticket and promised me everything I needed to hear.
Hotel permitted bandit (unlicensed) cars posing as taxis to transport people. Very bad practice!!!!
This hotel was fantastic. Rooms large, clean, comfortable and quiet. Services and facilities were all to an extremely high standard, from the room to the restaurants, bars and public areas. Location is good, central to most of Beijing attractions, and only 5 minutes walk to the subway station. The hotel even placed a complimentary birthday cake for my wife in the room which was a very pleasant suprise. I would definitely stay at this hotel again and recommed to others.
the lovely staff. the toilet. it was a bit run down.
Smite of the staff Room was clean I was allowed to stay by 2 and 1/2 hour extra The lobby of the hotel is too noisy
staff is very nice and helpful, room is very confortable and tidy, price is reasonable
Cheap They scammed us, by offering a "complimentary laundry service" charge, but when we got to the desk they charged is almost $100 for ten pieces of laundry.
breakfast was very good, room clean and ok, location close to wangfujing avenue and forbidden city ok no karaoke
PC provided in the room and connected. People smoking in the lobby
attentive staff - "make it happen" attitude; nice rooms, well kept Spa closed "under construction"
The room is clean, spacious and the bed is comfortable. It is walking distance to some good local shopping and eating places. There is no wireless internet in the room so I cannot use my iPad. Shampoo & hand soap were not replendish during my 4 nights stay. Strong cigarettes smell even though it is a non smoking floor.
Very convenient center of the city location. Very polite and accommodating staff. Large, comfortable room with a nice bathroom.Very good breakfast. I stayed on the Club Floor, which had additional amenities.
Breakfast and dinner! I never saw a dinner buffet where even the drinks(juices and beer) are included. It is not a topic I didn't like but could be better: for such a standard hotel, more of the staff should be speaking a better english. The concierge is not exploring its potential which in a city as beijing is huge!
The room is big and clean with a flat screen TV as one would expect from a 4/5 star hotel. The location of the Hotel is about 15 to 20 minutes walk to the pedestrian walk of WFJ. It is about 10 to 15 minutes walk to the Dongsi subway. Not exactly what we'll call "near". The address is no. 2 WFJ which is the other end of the pedestrian walk. It is suitable for those who have transport or those who travel a lot by taxis which are plentiful there.
Location Lack of interest when Air con reported as not working, did not want to acknowledge the problem in the morning at check out, this hotel was typically closer to a Western 3 star than 5 star as advertised. Bar closed at 11pm!
Great location; close to major attractions
They really go above and beyond. A true 5**** hotel. Only bad thing, is the ac heating system, at times the hotel was too warm. They run one system per season, or at least the way it was explained to me. Besides that phenomenal food at ANY Hour, it really didn't matter what time I got in. Full menu !! Very clean and luxurious Possibly one of the best places I have ever stayed in
There was a big renovation of the lobby going on. Very inconvenient and there was no mention of that fact prior to my arrival!
Has nice gym and hair salon. Internet was not working for one day and I.T. person wasn't very good at solving the problem.
Stuff are nice, but hotel conditions & facilities are only worthy 4 stars! Airco is really bad!
Within reasonable distance to airport and shopping sites. Paying for Poor Internet Services that was out more than on.
The rooms were spacious and clean. The hotel is located at close proximity to the center, an ideal starting point for many trips. The hotel breathes a very luxurious air which made the stay a very pleasant one. Overall, staff very friendly and helpful - with good English service. During the last night there was a lot of noise due to unscheduled maintenance. The staff said that they would take care of it but didn't. I had to complain several times before they told me they could not do anything about it. They solved the problem by shifting us to the top floor. For the inconvenience they offered us free breakfast and a free shuttle to the airport. So in the end they did their best.
An older but well-maintained hotel. Extremely clean. Very nice staff. Comfortable (very firm) mattress. Brightly lit gym. Right outside the Dongsi line 2 metro (20 ft?) and walking distance to restaurants around Workers Stadium. Not modern ultra-luxury but a comfortable place to stay. Very, very, very slow Wifi.
The location just down the road from a good market and right next to a MRT. Being woken early on a Sunday by a chambermaid in search of laundry - thinking my breakfast was included in the rate I booked only to find it wasn't and that the breakfast was quite expensive! (no doubt my own fault)
acess to hwy alot,teleohone system,food,internet
The swimming pool Too cold in the room.The heating system did not function well in our room.
good & prompt service they should offer complimentary internet access like 90% of other main hotels. about 10 euros per day are way too much and not at all justified.
The star level for this hotel should be 3 stars. The bathroom is outdated and there's mildew between the title wall, the bathtub has black stains all over. Over all very disappointed!
Fantastic Location, great rate. The diffrence between and American managed five star hotel and a Chinese managed five star hotel is maintenance and cleanliness of the hotel.
location and sercives the airconditioning system. actuallty it does not have cool air coming out when expected. so i end up have to open the windows to let the fresh cool air in. thats the only thing im not satisfied with.
Business rooms were much better than standard rooms, newly renovated and nice. Standard rooms were more like a 3star hotel. This hotel has an ideal location for Silk Market shopping, Forbidden City, Tiannamen, Wangfujing Street, within walking distance. Standard rooms were in need of renovations. Not a 4-5 star rated hotel.
I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
Booked club level room which included club lounge with happy hour dishes with wine, beer and spirits. Nice selection of dishes to include hot foods. Breakfast also included with club room was the magnum opus with a wide varied offering of classic world breakfast menu. Hmmm..can't say ..not really any gripe other room air on was too cold.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Excellent facilities. I stayed for eight nights over the Chinese New Year. The club lounge was nice and quiet, but the food variety stayed the same for all those days. The downstair restaurant was a bit noise with kids and families. Some of the doormen lacked enthusiasm for service. No one greeted me or helped with luggage, my brother did all of the loading unloading, which was a pity for a five star hotel.
They had an awesome rooftop bar.. With live guitar, fireplace outdoor deck with heaters.. Trendy but not annoyingly loud. Comfy intimate places to sit.. Can't say enough.. The room was clean, updated and comfortable. Free WiFi in the room. Was a short walk to forbidden city and T. Sq.. A couple malls nearby, McDonald's next door.. 7 11 a couple blocks away.. Get your western stuff including vodka, wine, snacks. Concierge was helpful, Front desk accomodating considering the only shocker that happened to us.. Got a confirmation number and payment withdrawal from my account. For our reservation only to arrive and was told that kayak cancelled my reservation.. Strange since they took the money. The hotel gave us last room, and settled with us after kayak returned the payment at the end of our 4 day stay. Could have been worse.. Kayak? No explaination.. No apology.. Go figure. And... Kayak got no commission.. Booked through hotel at same rate. Kayak reservation system.. Explained above Taxi in Beijing as westerner, impossible.. They want more than the meter.. If you can find one.. Hotel will get one.. Comming back.. Goodluck.. Plan to walk.
When visiting the Central Business District, the Sofitel offers a great bed in a great room, a welcome addition to the expanding neighbourhood. The exterior of the hotel does not stand out as it is part of a much larger complex. Some improved sinage would be appropriate for such a high-class business hotel.
Decoration is high level.
Rooms well appointed Staff attentive Club lounge excellent Pool large and well appointed Nothing :-)
I was unable to find a bellboy to bring my bag to my room when I checked in.
We stayed here for 4 nights. The hotel is in the soft opening stage and were told only 50 rooms were available. It seemed like we were the only guests but we tried to get another room for a friend and they said it was booked. The location is fairly close to everything as as a reference it is 2 blocks away from the crazy silk market. The staff were fantastic and all welcomed us by name each time we entered or left the premises. The staff service from top to bottom could not be faulted. The rooms were large and very comfortable. We used the gym daily and with the latest equipment was great to work out on. The Willow spa common to Fairmont was not open yet but should be fantastic. We travel to Beijing once or twice a year and will make the Fairmont our new Beijing home. TIP: Print the address off and a map before you leave for China. Being a new hotel drivers from the airport had a hard time finding it.
Myself and my family had the pleasure of staying at the Fairmont Beijing from 15th August to 18th. We had arranged airport pick up with the hotel and they were there to meet us after we departed the baggage area - a hotel rep whisked us through the airport to the waiting car very efficent and helpful ( speaks english ). The hotel is newly opened and is wonderful with large rooms with two TVs ( one in the bathroom ), the staff are very frendly and will go out of there way to asist you in anyway. A highlight of our stay was dinner in the CUT Restaurant. It has to be the best steaks in Beijing and the service was equally as good. We also had excellent breakfasts and one lunch in the hotel. They have just opened the Fairmont Gold lounge where you can have breakfast and evening snacks - well worth the extra money you pay . Looking forward to visiting Fairmont Beijing again and trying a few other Fairmonts in the future .