8.0
Car was clean. No issues with it. Customer service when getting car at the booth had a long and poorly run line.Reviewed 10 Jun 2026
review from![kayak]()
2.0
I returned the car when I was supposed to. Three days later I get a text asking when I'm going to return the car. I call them and they say I never returned it. Now I'm having to jump through hoops trying to prove I returned it to them. How do you lose a car that is in airport parking lot!??!!? Will be taking this into consideration the next time I'm renting a vehicle for sure.Reviewed 1 Jun 2026
review from![kayak]()
2.0
No cars were available. Management at airport location did not inform the long list of customers until I asked what he status was. I ended up having to cancel and use a Taxi. Wasted 1.5 hours in this process. Will not use Budget again and will not book any personal travel through Kayak again. The vendor Kayak used to source this rental never answered my calls and their number and email was used for the rental versus mine. Made it impossible to call them and cancel the reservation or attempt to switch to new car rental. This was by far the worst experience I have ever had with renting a car. I will also be making friends and family aware of this so they too do not leverage Budget and Kayak for future reservations.Reviewed 28 Apr 2026
review from![kayak]()
4.0
The car was excellent and the employee was working so hard but it took a full hour and a half (90+ minutes) of standing in line to pick up the car because there was only one person working the rental desk (at noon!). It was the longest rental car line I've ever experienced and it delayed the rest of the trip. I wish there had been more employees working.Reviewed 24 Apr 2026
review from![kayak]()
2.0
charge me 100 bucks for the fuel I I drop car full tankReviewed 29 Mar 2026
review from![kayak]()
2.0
28,000 mile rental car? Smelled like smoke. Bluetooth would not connect. Brakes had a slight grinding as if they need changing.Reviewed 9 Mar 2026
review from![kayak]()
2.0
I booked a car for pickup in Charlotte and drop off in Raleigh RDU. They told me I never booked that and charged me 300$ extraReviewed 1 Dec 2025
review from![kayak]()
2.0
Free cancellation was not freeReviewed 21 Nov 2025
review from![kayak]()
10.0
The pick up was easy, finding the vehicle etc. Staff at the airport were great as well.Reviewed 17 Nov 2025
review from![kayak]()
2.0
Car dirty -front tires were bad-gave me a lower grade rental than I paid for- customer service terrible- never use budget againReviewed 14 Nov 2025
review from![kayak]()
2.0
We waited in line for 40 minutes, only to be told there were no cars available. Most people in line had prepaid contracts for a rental car and Budget breeched the contracts. One customer noted it was his third time at Budget where they failed to deliver on the contract. Never againReviewed 28 Oct 2025
review from![kayak]()
2.0
Car was dirty inside and out. Car a maintenance warning on the dashboard that was coming on every time I started the car.Reviewed 17 Oct 2025
review from![kayak]()
