8.0
Easy, comfortable and good customer service.Reviewed 26 May 2026
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2.0
We waited for over an hour and a half in line and still hadn't even made it to the counter. People who did make it, had to wait almost an hour for their car to be be available. We ended up taking an Uber to our event. Otherwise we would have missed it. Definitely do not recommend that office.Reviewed 22 May 2026
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8.0
No comicReviewed 27 Mar 2026
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6.0
Okay 👍Reviewed 5 Mar 2026
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2.0
Couldn’t even pick up the car wait was over 90 minutes, cancelled and went to hertz got served immediatelyReviewed 3 Mar 2026
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2.0
The experience was brutal, extremely disorganized, and disrespectful to both customers and employees. I arrived early for my pickup and found a line so long that it extended outside the office . There were only two employees working, and the process was very slow. Customers were being yelled at , and the manager was outside cleaning cars instead of helping move the line. The temperature was around -25°C with the wind chill. I waited in line for 2 hours and didn’t even reach the middle of the line. My feet were so cold that I was no longer able to stand, and I had to leave without a car . There was no proper system in place , no communication, and no concern for customer safety given the extreme weather. I also tried to contact customer service about this situation and was unable to get any help. Because of that, I have opened a dispute with American Express regarding this booking. I have photos documenting the line, the conditions, and the situation at the rental office, and I’m happy to provide them upon request.Reviewed 12 Feb 2026
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2.0
2 hour wait to pick up car at LGA. Had to uber to HON to pick up different carReviewed 6 Jan 2026
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2.0
Waited for 4 hours to pick up rental at budget lga. Received a downgraded car that had cosmetic damage. No explanation or offers to compensate. Terrible experience.Reviewed 2 Jan 2026
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2.0
The pickup took nearly two hours, and after waiting, I got to the front of the line. An employee yelled at me and made me go to the back because my fastbreak number was improperly applied to my account. Once I got to the front again, I was told they were out of the kind of car I paid for and given a dirty minivan. When I went to return the car, nobody was anywhere to be found. So I parked the car in the return zone and left for my flight. Then I found out that nearly three days later budget had not reported my car return, and I had to spend another several hours in a labyrinthine nightmare of customer service I finally got someone to agree they would try and find it. My rental was not closed our until 4 days later and now I need to go through the same process to fight improper “late” return charges. You could not design a worse customer service experience, spend the extra money and rent from an agency. Never rent from budget!Reviewed 4 Dec 2025
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10.0
Jose was super helpfulReviewed 9 Jul 2025
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2.0
Over 50 people in line, hour and a half wait to pick up car. Does not have nearly enough staff to handle volume. Some renters returned back because the tanks were not full. Very frustrating experience.Reviewed 20 Jun 2025
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2.0
Refused a rental after booking and confirmed multiple times. Left stranded...Reviewed 22 May 2025
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