4.0
When we arrived at Budget, the vehicle we had reserved—or even a similar one—was not available. Despite the situation, the attendant was very helpful and offered us the option of having a new vehicle brought to the location, though we would have had to wait an hour beyond our scheduled pickup time. The problem was that we already had a planned itinerary, and this caused a major delay. However, I acknowledge that the attendant did their best, and the fault lay entirely with Budget. We had another unfortunate experience with Budget in Miami, and we will definitely never book with Budget again!Reviewed 8 Jun 2026
review from![kayak]()
2.0
They did not have the car I reserved and wouldn't offer a free upgrade for another car. They said I could wait 2 hours or pay more for a car. They clearly don't understand the concept of a reservation. The car I paid to be upgraded to was clean, but the tank wasn't full. They didn't come to look at the car with me, just handed me the keys and told me where it was in the poorly lit parking deck. When dropping it off after hours at my destination, the instructions weren't clear and at the key drop the sign said that the customer is responsible for any damages that occur in the parking lot until they open the next day. It would have been nice to know that ahead of making that arrangement. The car drove well.Reviewed 8 Jun 2026
review from![kayak]()
2.0
This is the absolute worst experience I’ve had renting a car. The Hertz Redbank location staff was terrible. I had to keep going in and out of the office to tell him of issues. The van they had for us was dirty, filled with garbage, not vacuumed and the seats were wet. The outside had dents and was filthy. We asked for another van and there was one available. This one was cleaner on the outside and newer, however there was garbage all over, dirty seats, and we also found marijuana butts on the floor inside the van. We had to thoroughly clean the inside before we would let our family inside.Reviewed 8 Jun 2026
review from![kayak]()
2.0
Size vehicle was not as promised or represented.Reviewed 8 Jun 2026
review from![kayak]()
8.0
Bit of a wait at the counter and a bit of a shocker at the $750 deposit butvotherwise would have been an excellent rating.Reviewed 7 Jun 2026
review from![kayak]()
4.0
Pickup experience terrible. Waited almost an hour in line. Took 15 minutes or more per customer. Get better software! It should take 2-3 min per customer. Car was parked in wrong spot. When leaving lot, attendant was quite rude about it, excusing us of taking the wrong car when it was Budget's screw up.Reviewed 7 Jun 2026
review from![kayak]()
2.0
Didn’t let us take the car despite information to the contraryReviewed 7 Jun 2026
review from![kayak]()
10.0
Everything was nice and professionalReviewed 7 Jun 2026
review from![kayak]()
6.0
The vehicle has a maintenance light on and before I realized it we was already driving out of town for vacation. Have me a worry of breaking downReviewed 6 Jun 2026
review from![kayak]()
2.0
It was awful! Got in late and person behind the counter charged me for things I said I didn't need (like gas). Went from $200 to $700 rental and put a $7000 hold on my credit card. He said it was all clear in the reservation but it was not. I changed my mind and did not rent a car. Beware of up charges before you get there!!Reviewed 6 Jun 2026
review from![kayak]()
2.0
Waited 2.5 hours in queue with every single customer before and after us arguing with them about how much they had paid and needed to pay more. I paid for full insurance before but they refused to accept that and I had to pay an extra 225 euros. Worst car hire ever!Reviewed 6 Jun 2026
review from![kayak]()
2.0
Budget Rent a Car on Clinton Highway does the bait and switch. They advertised a Tesla 3 for $61 a day and then when I got there they said there's your car a fully electric Genesis. They never had a Tesla in the first place. Liars and deceitful, shady business people. I'm sure they hope that people are desperate enough that they will just take that car, but that is not what I ordered and I called twice on different days to make sure they had the Tesla for me and I was assured they did. LiarsReviewed 5 Jun 2026
review from![kayak]()
