Pros: Enterprise was very accommodating. They did not have the car I booked but very quickly upgraded me, at no charge, to a larger vehicle. The staff was all very nice and friendly.
Cons: I have a tight budget so of course, I would love to save a little more money.
24 Sep 2016
Cons: It was an act of congress to get everything set up ?! Tons of forms , all kinds of paperwork, I've bought cars with less ??
Took me hours to get all that was needed ??
Left 4 hours and about 40 miles going to get all this stuff ??
Made my hotel reservations with 5 minutes to spare , after I'd already had to change them because I wasn't gonna make the original time ?! Customer service was friendly and promised that we'd be taken care of and discounted, but as of this day , I haven't heard or seen anything ?!?!
7 Dec 2016
Car didnt match category
Pros: Fast easy rental process
Overall Good vehicle
Cons: Small size for premium rental, more like an intermediate
29 Jan 2017
A trip of unexpected expense
Cons: I spoke with 5 different people over the phone, 5 different timea, before i actually showed up for the rental. I wound up with a Much different car that was smaller than we expected. And i was forced to pay $250 versus the $61 that was agreed upon online. No where online did i see anything about $250 deposit, nor was i told by any of the 5 people i confirmed with that there was such a charge! And when i complained to the manager i was told "well you never spoke with someone here! You must have spoke with the call center people" as if that made it better
8 Feb 2017
Pros: Great car for a low price
11 Feb 2017
Pros: Quick check out and check in. Helpfulness of staff.
Cons: Car interior was dirty
26 Sep 2016
Pros: No surprises
Cons: car wasn't ready when I arrived and I had to wait 10 minutes.
29 Nov 2016
Cons: Good communication, smooth transaction.
24 Oct 2016
Great Value, Decent Car
Pros: Quick check-in / out
Cons: Car was noisy (Chrysler 200)
Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
2 Dec 2016
Nice car, not customer service.
Pros: The car was in good shape, got great gas mileage and was comfortable to drive.
Cons: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.