2.0
After completing my order on Kayak, I went to the enterprise location and was told there were no cars available although I was sent confirmation. I was not given any other options and I didn’t have time to seek a car anywhere else. Travel plans were ruined, I’m disappointed and dissatisfied with enterprise and kayak as my order was confirmed with no information that there may be an issue. I will be leaving a review as I was not given any other options for recourse.Reviewed 6 Jul 2026
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2.0
We waited 2.5 hours in line to pick up our car. Terribly disorganized. I never received any email confirmation or receipt from Budget.Reviewed 6 Jul 2026
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4.0
It was pretty scuffed up and also really stinky, especially when AC was on. Also not completely clean on the inside.Reviewed 6 Jul 2026
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6.0
Everything about my experience felt average, but the most frustrating part about it was the USB cable connection for the front seat. It is far too sensitive and disconnects easily. It is likely a faulty or damaged port. The pickup while on cruise control is unsafely slow.Reviewed 6 Jul 2026
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2.0
I ended up cancelling my rental because when I put in my age the price shot up $40 more!!! I’m 21!Reviewed 5 Jul 2026
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2.0
wrong time on the reservation and no cars were available for 3: or 4. i had to rent a car from hertzReviewed 5 Jul 2026
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4.0
They charged more when we got there to take the car, even if the reservation was prepaid. They charged us, 400 euros for scratches on 2 wheel caps. We feel they abuse from us.Reviewed 5 Jul 2026
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2.0
They made up a lie about the car being damage and chandler me $1700. CriminalsReviewed 4 Jul 2026
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2.0
They denied renting and did not accept the rental cover insurance that Kayak provided. I think I was duped by Kayak, Rental Cover and Enterprise where they charged me the insurance which the rental company did not accept and I did not get the car nor the refund on the insurance.Reviewed 4 Jul 2026
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4.0
Comunication, wait time was too long.Reviewed 3 Jul 2026
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6.0
The car that was reserved for me was not as big as described. I had to go up a size, which was significantly more money than I feel it was worth.Reviewed 3 Jul 2026
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2.0
Car was not what I booked to hire, it was a cheaper downgraded car that I could have hired for £25 less. There was no option to change car or explanation why change of car. I drove past drop off area and saw lots of cars sitting there. Its Norwich, I wouldn't think were 15 bookings that weekend. Car shook when it went about 60mph so I don't think it was that safe and there was no form for me to fill out if there was an issue. Would not book again. I can see why their rating at Norwich Airport is so low.Reviewed 3 Jul 2026
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