Book Hertz car hires at Atlanta De Kalb/Peachtree Airport

Reviews

Recent reviews

Traveller rating

Wonderful

1

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

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Poor

9

4.0

Cons:Office hours were wrong online and the office closed sooner. They didn't call to let us know or check in to see if we had issues with our flights that might delay our arrival. Upon check in, the staff was extremely rude to me and my family and didn’t offer any solutions. They kept saying “I am sorry we are closed”. My reaction was obviously out of frustration because of the long flight and trip to get there but also because of their lack of empathy and care. The Manager suddenly walked in and help but not before accusing me of speaking “loud” to their employees when that didn’t happen. My family was with me at all times, they are witness of my behavior, and now we are waiting in front of a closed office (which wasn’t supposed to be) and an unfriendly staff that provided no solutions to our situation until the manager came. The manager was not helpful right away, her response was also “I am sorry we are closed and we clocked out”. Ultimately, I kept pleading and asking for help, she open the office and finally gave me a car. The car - We got a car that had almost 52,000 miles on it, bad brakes, bad balancing of the tires and something was off with the wheel bearings. The car was dirty inside and out, you would think they had a car cleaned in these Covid times or that they would have a clean car waiting for us since we had a pre-paid reservation but NO, everything inside and outside was dirty and dusty with open bottles of water and trash all over the vehicle. We needed the vehicle and go on with our vacation so we had no choice but to keep the rental as it was. We didn’t feel safe driving it but it served its purpose. We called Hertz to try to exchange or replace the vehicle the day after we rented it and they gave me an incident # to take to a nearby Hertz store which we did but the manager told me they didn't have any vehicles available. So we had to keep the car in the condition it was and try to have a good vacation. Sometimes it is what it is but we definitely feel we lost our money with this rental and will never ever use this service or company again.Reviewed 1 Jun 2021

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2.0

Pros:nothingCons:customer service was extremely poor. forced to spend more money over agents not knowing the correct information. car had issues while driving but no compensation or understandingReviewed 22 May 2021

review from

2.0

Cons:Pick up and drop off terrible. Felt it was very expensive but had no choice. Never again with HertzReviewed 11 May 2021

review from

8.0

Pros:The young man that helped us was awesome very friendly and took care of our needs.Cons:The car was not clean we had to wait for him to take it to clean it outReviewed 7 May 2021

review from

2.0

Pros:Staff was friendly and helpful somewhat. My luggage got stuck in the back of the SUV Tod picked me up in Marta station and I waited 45 mins but could not find the keys to open the truck. They did drop it off at my hotel so very grateful to them. The booking was misleading as I thought they would pick me up at jackson hart field airport.Cons:They did not tell me hertz location was closed on saturday and where to leave the car. I called the number on the form and they told me to leave car at Atlantic aviation. I was promised a ride back to Marta rail station but he failed to tell me he would not be there on Saturday. Just very disappointed with how communication went.Reviewed 2 May 2021

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4.0

Cons:We never received a car and paid for it. We waited for 2 hrs and then they said it’ll be another 2 hrs because they had to wait for returns. I called to get my money back vit they would not answer the phone.Reviewed 1 May 2021

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6.0

Cons:Had to wait about 50 minutes for a car when we arrived. They just did it have any. The rest of the process was very streamlined. Easy in and easy outReviewed 24 Apr 2021

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2.0

Pros:NothinhCons:Be more helpful.Reviewed 18 Apr 2021

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4.0

Cons:They didn't have any cars available and I had to wait 44 minutes before it was ready. I was not told until after they had gone through the entire check in process. Bummer. Still had two hours to drive after that.Reviewed 17 Apr 2021

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2.0

Pros:Kayak sent offered us a "better deal" while I was booking this car. It was at an airport 20 miles away... still called Atlanta Airport. When my husband went to pick up his car after arriving in ATL (the airport symbol I used to search for the rental car), he had to wait 1 1/2 hours in line before getting to the agent's desk. He was then told- "oh no! Not another one!" All these people in line are waiting for a car also because they were booked at this other Atlanta airport. He was then charged $1016 for a two day rental. You tell me how good this deal was! Horrible! I will pursue this issue with the BBB!Cons:Everything! How about even suggesting a mistake was made and maybe you should pay for a taxi to the other spot to pick up the car you already reserved and paid for. I'm sure it would not have cost him an extra $800!!!Reviewed 8 Apr 2021

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10.0

Pros:HERTZ staff outstanding! Booked with PRICELINE and experience with them was HORRIBLE. NEVER USE PRICELINE!!!Reviewed 31 Mar 2021

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More

• What is the most popular hire car from Hertz at Atlanta De Kalb/Peachtree Airport?

  Premium (Tesla Model 3 or similar) is the most frequently booked hire car type from Hertz at Atlanta De Kalb/Peachtree Airport.

• Where can I find Hertz hire cars at Atlanta De Kalb/Peachtree Airport?

  1954 Airport Rd is the closest Hertz hire car location to Atlanta De Kalb/Peachtree Airport. The telephone number for this location is +1 770 986 8908.

• Does Hertz offer shuttle or airport pick-up services from Atlanta De Kalb/Peachtree Airport (PDK)?

  Yes