Cons: It just wasn't very clean. Usually we get a relatively new car as a rental, but not this time: a few stains on the back seat, etc.. But it got us to and from.
15 Dec 2015
Easy drop off
Pros: Easy drop off in the airport; The parking lot attendants were helpful in directing me to where I needed to go.
Cons: The directions for after-hours drop off were not clear and I almost put my paperwork in the wrong dropbox because I was so unsure of what to do.
18 Dec 2015
Pros: Ease of pickup at airport and turn in at airport.
Cons: Car needed some cleaning inside and nobody went over car with me to record prior damage.
18 Dec 2015
Pros: Location of lot is close to terminal
Cons: Unclear/limited signage in the lot. Had to ask attendant at competitor where I needed to go. Key drop off box had no Budget signage. Shared lot spaces and kiosk was confusing.
25 Jan 2016
Pros: Another car rental company screwed up our reservation. In a few moments we were at the Budget desk and had a car to rent. Budget told us it would be ready in an hour. 35 minutes later the guy at the desk told us it was ready. Very impressed. Easy to to find our car. Easy to turn back in. Great experience.
1 Mar 2016
Great experience. Excellent counter service at pi
Pros: Friendly service. No shuttle to the rental car pick-up/drop off. Simply a 50 yard walk from the in terminal counter to the pick-up lot.
30 Jun 2016
Pros: They had the car pulled up by the exit of the airport so didn't have to go over to the rental car lot. Very easy and quick.
11 Oct 2016
Pros: Friendly, helpful people.
1 Aug 2016
They did not honor my reservations. There much mor
Pros: Absolutely nothing. It was the worst experience I've ever had with a car rental.
Cons: Absolutely nothing. It was the worst experience I've ever had with a car rental.
Cons: Unable to rent the car due to having a debit card but no major credit card. This was my fault as I did not read the fine print when renting from an airport. The problem was that enterprise does not give you the option of using a credit check but did suggest contacting Kayak to transfer to a competitor who did offer that option. Try as I might there was no way for me to contact anyone at Kayak to even attempt this option. I did use the comparison option during my Kayak search and thought that maybe I had unknowingly used Hotwire or a similar option so I also contacted several of the companies I rembered using in the comparisons. Everyone of the other companies I called attempted to help me. My complaint is that there was not even anyone to talk to at Kayak to help resolve the problem or even to tell me there was nothing they could do. Needless to say I won't be using Kayak again.
8 Jan 2016
Pros: Fast, easy pick up right on airport property! Car was very clean, staff was very friendly.
Cons: Car did not have cruise control. The air freshener used for cleaning was VERY strong for the first two days.
3 Apr 2016
Pros: Quick pickup and closeness of the car to airport
3 May 2016
Quick and economical
Pros: No wait
Cons: All good
8 May 2016
Cons: We were accused of the damages on the bumper which were there before we picked up the car in Punta Gorda. This accusation almost made us late to boarding our flight on time.
22 Jun 2016
Pros: That I reacted calmly in the situation when I was in a hurry
Cons: I was unable to pick up the car because I only had a debit card and not a credit card. I don't remember seeing that in the terms but maybe I had missed it. I was lucky that Hertz took debit cards and had one vehicle left. I lost a half hour and $70 in the situation. It was not a good day.
20 Sep 2016
Pros: The car got good gas milage
Cons: Car seats were stained. Car was only 3/8 full of gas I dropped it off with 3/4 full tank and was still charge for gas!!!
4 Dec 2016
Worst customer service ever experienced
Cons: Unorganized in the kiosk. Gave an inaccurate receipt and never closed out the rental. Could not assist me to get the extra unnecessary charges removed. I will never rent from them again. I will also advise others to not rent from this business either.
Pros: Friendliness of agent, ease of rental on line, nice Ford Escape. Had medically emergency and needed to return car early, no hassle. Everything was great.
5 Jul 2016
Pros: Car was well kept. Drop off person was a breeze to work with.
Cons: Pick up associate was less than inviting. Lots of hidden fees. Overall, staff was very unprofessional.
9 Jul 2016
Pros: Nissan Altima was nice size; comfortable with good tires.
Cons: Bluetooth did not work. I was unable to play music on my smartphone.
6 Sep 2016
car was not at ready for the time it was reserved,
Cons: car was booked for pick up at 11. when arrived car was not there. we had tight dead line to be some where. front desk agent would not expedite and ask us to wait till car gets there. we had to go to diffrent avis location and pay more to get the car.
6 Oct 2016
Cons: Had too wait while the employee got his act together.
Pros: The workers were very helpful and accommodating!
Cons: Hours are limiting. There was no notice on the my reservation that I needed the policy number if I was not taking their insurance.
18 Oct 2016
Pros: hertz was very friendly and efficient
Cons: The Nissan versa sucked to travel in the seats were so uncomfortable we got an upgrade and the car was still soooo tiny no more then 3 people could be comfortable in this car with luggage. The car also sounded like it was going to die every time you accelerated.