Cons: The wait in line to get the car. Avis/budget were combined, preferred members jump the line, the rest of us "less preferred". Customers waited.. Close to an hour. Drop off was easy.
17 Sep 2016
Pros: Rental agent friendly and when we got to the desk efficient. Offered a free upgrade. Drop off very quick.
Cons: One lady at desk resulting us in being there for 55 minutes. Interior of car biscuits on the rear floor and a pair of expensive sunglasses on the front passenger seat. Exterior OK
6 Apr 2017
Very fast pick and drop. Cleanliness superb
Pros: The car was fantastic
Cons: Why not a bit cheaper?
2 Apr 2016
Staff actually cared about recommending the right
Pros: Friendly staff. Easy pick up on site at airport
10 Sep 2016
No customer service
Pros: 6 hour wait for roadside assistance
5 Jan 2017
Couldn't ask for more...
Pros: Everything I wanted at a reasonable price....
19 Apr 2017
Mediocre Premium Class and Lots of Up-Selling at Pickup
Pros: The car was fine mechanically. Very clean when we picked it up. Drop off was quick and easy.
Cons: This was the least luxurious Premium class we've ever rented. No heated seats and the car had navigation but they had taken out the memory card so it didn't work. They didn't have our quoted rate at check-in and had to put in a discount to match the rate. Check-in took 40 minutes so they could try to up-sell us to Luxury class and CDW, etc.
14 Jun 2017
Cons: Worse than average rental car gouging. Reservation was for car from 9:30am to 9:30am -- exactly 9 days. Total base price was approx $216. However, adding a second driver, whose only effect on Budget was to reduce chance of accident from driver fatigue, raised total price to about $368. We arrived at pick-up a few minutes early, and were logged in at 9:12am. However, we were given a defective car and the process of discovering this and getting a replacement car meant that we really didn't have our car until after 9:45. Our return receipt shows that the car was returned at 9:49 (19 minutes late), although at least ten minutes of this time was waiting for agent after we arrived.
Bottom line -- we actually had use of our rental car for a few minutes less than 9 days, but we were charged for TEN full days days -- that is, approximately $40 more than in our original agreement -- because they calculated that we had it for 9 days and 0.6 hours.
Previous experience with Avis, last year. Declined all extra insurance coverage with clear oral agreement at rental counter, but didn't read contract carefully and missed that I was being charged for it anyway. This almost doubled price of the rental, and Avis was adamant in refusal to correct the mistake -- or deliberate deceitful and exploitative behavior? -- of their counter agent .
Budget/Avis - a good company to avoid!