Pros: Car was in great shape asks clean. Employees were friendly.
Cons: Touch screen audio system didn't always respond so I couldn't adjust the radio using the screen.
21 Dec 2016
Customer service was great.
Pros: Customer service.
Cons: You are given two keys. They are connected with a wire and you're told you cannot separate them. What's the point of two keys except as a money maker -- if you lose your keys you get to pay for two.
I rented last month with a friend, two drivers. We each wanted a key and were told we could not separate them.
27 Dec 2016
Pros: Kind, efficent and helpful staff. Great car, very clean , would return!
17 Jan 2017
We love Hertz
Pros: Planned a last minute vacation and picked up at the Teaneck location. While we are Hertz Gold members and frequently rent from Hertz, this was our first time using this location.
The staff at this location is OUTSTANDING. They went above and beyond to make sure we had the best car quickly on a holiday weekend. Everything was seamless. The car ran very well and was very clean. We will definitely be using this location again.
Cons: Online I booked and paid for a luxury car; Lincoln MKX or comparable. I ended up with a Ford Escape because that's all they had. No one told me I was going to be downgraded. That was NOT what I saw online and paid for. I was running late and so there was no more time to go on and on about why I didn't get the car I wanted. They reduced my fee however, that was no the car I asked for.