Cons: Fox was under Easirent...no notification of this from Kayak.
I never received my receipt that was supposed to be emailed to me!
They also charge 30 pounds for gasoline and then tell you to return it empty. Who in their right mind would try to run the gasoline down to a minimum in a rental car? So it's an easy 20 pounds minimum profit for Easirent on each rental!
Car had been vacuumed but not washed....impossible to see if scratched.
13 Oct 2016
Bait and switch
Pros: The car was nice
Cons: Company was not fox and ended up paying 4 times the amount quoted
22 Oct 2016
Bait and switch Fox car rental
Pros: The vehicle itself was ok.
Cons: We had a terrible experience with our Fox rental picking up in Glasgow UK. Fox doesn't exist there and the rental was fulfilled through a subcontract with easirent. The location listed was inaccurate, we couldn't find a courtesy phone in the terminal, we waited a long time for the van once we reached them, the location off site of the airport was very run down and then the bait and switch. They didn't honor our quoted price and were charging additional fees and if we wanted to walk away they would have barged us a 50 pound cancellation and we would have had to go all the way back to the terminal with 2 jet lagged kids in tow and we were already running an hour behind. Another American couple who booked through Kayak were having the same issue while we were there. Stay away and don't book with them!!!
24 Oct 2016
Pros: The manager was very good and got things straightened out but it took an hour.
Cons: The location moved from what was posted on your site. The phone number had changed so we had difficulty getting in touch with them. The rate was different than quoted.
Cons: I reserved my car with Thrifty at Glasgow Airport. However,, when I tried to decline the company's insurance and use the coverage on my credit card, they insisted on written proof of coverage. Who carries around something like that?! I offered the phone number to the credit card company but they declined to call. Never again.
8 Jan 2017
Pros: The car was decent and in line with what was promised upon booking. Picking up the car was pretty painless except for finding the actual desk itself.
Cons: Upon arriving in the international airport, there is no clear signage that the rental car desk is in the domestic terminal and we had to lug all our luggage around trying to find it.
Pick-up of rental car is a short walk from the terminal, however if you are trying to navigate this with a lot of luggage in the torrential rain, it is not a lot of fun as they are doing roadworks between the terminal and the rental car pick-up. The walkway is uncovered and not level for easy navigation with trolleys / luggage.