Pros: Rented a fully loaded SUV for just 20$ per day @weekend special rate
5 Sep 2016
Pros: Ease of booking, completion of transaction and drop of procedure. Inclusion of 3rd party insurance coverage in price of rental
17 Sep 2016
Pros: The airport is well marked for returning rental cars and Enterprise made the return a breeze. It was very quick and we were on our way into the terminal with 2-3 minutes of arriving! the agent was helpful and friendly. Definitely will use again.
Cons: Leaving Canada.
16 Jun 2016
Wonderful car and services
Pros: I liked the treatment of the staff at the front desk and I got upgraded car for the same price and also she called a day after to make sure if everything is ok,
9 Aug 2016
Pros: the service was super express. no delays and cars was very clean inside.
Cons: The insurance wasn't real clear. At the site they try to sell me another insurance and that one was cheapest than the other one.
29 Aug 2016
Pros: The rental executive (Clarity) was professional. She provided all the details and also called 2-3 days before the return date to remind of the date
Car was clean and and did not give any trouble for the rental period
Cons: Executive missed to mention that I can extend the rental on same terms... I got to know that this is a possibility when I booked another vehicle from a different location (Enterprise cars only) and checked with the executive there. But the other location upgraded my car so I have no complains
30 Aug 2016
Bad pick up service
Pros: The staff were nice. The place looked clean,
Cons: I didn't get to pickup the truck that I reserved nights before, because they didn't have any trucks on hand, so I didn't get anything. No other location close by had trucks either.
bad handling by sales person over there !!!!!! pat
Pros: the person over there declined what we book for ......... very poor impression
16 Oct 2015
Pros: I liked that I was able to walk away and not deal with this company
Cons: It took forever to get to the off airport location, And then, even longer to get to the desk as the process of filling out forms for the few people ahead of me was painfully slow. Once I got there, the upcharges they wanted to add were unreasonable so I just left, went back to the airport and rented a car from Thrifty which was easy and fast.
19 Oct 2015
Won't ever rent from E-Z Rent-A-Car
Cons: Rented from E-Z Rent-A-Car, but turned out to be Trans Canada Rental, who appear to be booking cars for multiple rental business names.
Location is off the airport, requiring a train and shuttle. Waited for 45 minutes for shuttle, and then shuttle driver was rude and belligerent.
Waited for nearly 30 minutes in line before talking with the rental person at the counter. During that 30 minutes, the people in front of me, were pressured to buy expensive insurance plus other add-ons, even though the people trying to reserve the cars had documentation of their own insurance. Renters came back in to complain that their cars had no gas and had exterior damage.
The rental agent was extremely aggressive, demanding that I buy insurance, even though I had proof of insurance. The car that they wanted to supply didn't match the one reserved. Eventually they provided a car, but demanded more money. Gas tank was on empty. Barely made it to the gas station that was 3 blocks away. Car also had lots of exterior damage, and was absolutely filthy inside.
The experience left me feeling that this car rental company was a fly-by-night company with questionable business practices and worried about the possibility that I'd get financially screwed.
Learned my lesson. Next rental was from a different rental agency (large brand, onsite at airport), where people were polite, friendly, helpful, professional and supplied the right car, in excellent condition, was clean and had a full gas tank. Well worth the extra expense.
7 Dec 2015
Pros: Good car, good shuttle from/to airport. Despite these qualities I would not rent a car from this company again.
Cons: The attendant during pick up was very rude, almost agressive when I asked simple questions about the tolls, the total price and the gas option. The milleage limit when driving out of the province is really bad too. I would not rent a car from this company again.
18 Jul 2016
Cons: Pick up routine was very slow. Then had to wait 20 min to get a car.
19 Jul 2016
They tricked me into paying for extra coverage.
Cons: After declining the extra trip protection online, and then declining it again when the agent asked me if I wanted it, I ended up being charged for the extra trip protection when I returned the car.
When a (different) agent showed me the document I had signed earlier, I noticed that I had initialed next to the trip protection package per the first agent's instructions. The first agent had me sign and initial in about 10-15 places on the document, so it was easy for him to just slip that one by me.
I'm SO angry. I never get the extra trip protection. I purposefully declined it only. I absolutely declined it when he asked me about it, and then he went ahead and slipped it by me when I was signing/initialing in other places. I'll NEVER rent from E-Z Car again, and I'll tell all of my friends not to either.
9 Aug 2016
Cons: Went to pick up the car. Was told they don't have any car. Reservation does not exist in their vocabulary.
Don't get fooled by these fools.
Cons: Agent, though very friendly, only spent time trying to make the car more expensive after asked for a lesser priced car.
23 Aug 2016
expensive (>$100/day) very budget car with check e
Pros: mostly nothing
Cons: I signed up for fast checkout and was assured I could just walk to the car directly.
there was no board with my name, I had to go back to the counter and stand in line the fast lane which was serving normal customers, so it was not fast at all
I then got the car finally (40mn wasted) just to find out that the car was malfunctioning (check engine light).
We had to go back and go stand in line a 2nd time to get another car, more itme wasted.
The phone staff was totally worthless, they first told me I could drop off the car after hours, and another staff later told me I could not and would have to drive the car back to the airport and take a taxi or train to the city (really?). In real life, we were able to drop off the car after the office was closed.
Budget has had the most clueless staff I've worked with so far.
Pros: We went to Canada for 2 days for Family Emergency Our flight was late I called Thrifty Rental explain everything They advise me don't worry When you arrived at Pearson Toronto Airport Your car shound be ready at airPort location We arrived At 4pm at Thrifty they told us we made a reservation at city location we have no cars available I have explain everything and everything to them I was so frustrated called the Taxi went to a city location they were closed.I call customer service Told my situation. They made a new reservation at Dollar rent a car at same location at Thrifty and dollar RENTAL where I was told they don't have any cars available By time We got back from city to airport Taxi cost me $100 and my new rental cost me $80 dollars extra From my original reservation and wasted one all day. Worst service ever.