Pros: The gentleman at the desk was awaiting my arrival and was extremely efficient and the drop off was also extremely efficient and convenient
24 May 2016
Pros: The attendant we dealt with when returning the vehicle was superb. He was the utmost professional and friendly, and really made the whole process very great!
4 Jun 2016
Cons: I did not pick the car cause company AVIS as the only one on airport ask me to pay with credit card, but I had only debit card with me. So I canceled this reservation and chose other car rental company.
16 Jun 2016
Pros: The entire process was very smooth and efficient. I was very pleased and will consider using your service again.
25 Jan 2017
Pros: Vehicle met our needs
Cons: Vehicles did not have snow tires at this location, despite significant snowfall in the area (This is Alaska). A front-wheel drive Ford Fiesta with All-Season tires has very little traction in winter conditions. The cost for rental was rather expensive and upgrades to an all-wheel drive vehicle were also expensive
3 Feb 2017
Pros: Nothing. Had to rent from someone else.
Cons: Their policies
2 Mar 2017
Winter tires in Alaska
Pros: Fast service and easy acess at the airport.
Cons: The only issue we had was the fact that the car, a Mazda 3, had regular tires, and driving on icy roads (temps varied from 1 degree to 35 degrees during the week we were in Anchorage) is challenging without winter or studded tires. It was a challenge, but I grew up in the Dakotas and lived in AK for 7 years (SoCal for the past 19).
18 May 2017
Nice car, great service, and very affordable at the same time
Pros: I rented a medium sedan for the day, and couldn't have been more pleased. Quick check-in, friendly counter agent, and a short walk to the car. Nice, clean vehicle, and return was one of the easiest I've had. Will rent from Avis again!
19 May 2017
Pros: Good vehicle and safe
2 Jun 2017
Pros: The reservation agent at the counter helped us get the lowest rate possible and was very courteous.
Cons: I felt like no one understood what the third party insurance was, so it was pretty discouraging to hear that they weren't knowledgeable about it even though they said Avis owned the company.
Cons: I rented a car in winter conditions, and there was not even studs on the tires. It was unsafe conditions for that kind of car.
28 Apr 2017
Pros: Easy no hassle pick up and drop off
The staff is always so great
20 Oct 2015
Really fast and no pressure with the upsales
Pros: Really fast and no pressure with the upsales
26 Dec 2015
Drove well on ice with only all season tires.
Pros: Quick checkout and in. No waiting, and it was dirt cheap.
2 Jul 2016
Pros: they upgraded the car, which was good because it was very expensive compared to other sites
Cons: the car was filthy, not sure when it was cleaned last and there were multiple dents and scratches on the vehicle and it took forever to get someone to go over the car with me so I could leave and not worry about being charged for damage someone else did
7 Jul 2016
Pros: Fuel economy.
9 Jul 2016
Pros: Very quick and easy pickup and drop off. Car was clean and comfortable.
19 Jul 2016
Lady at counter charged a heck of a lot more than
Pros: She said my Expedition rental was about $1000 more. We argued a lot. I'm never renting from Budget again.
20 Jul 2016
The parking structure was confusing
Cons: Also the exit ramp was hard to navigate. Clear that other cars have had problems with it, too.
25 Jul 2016
Bait and switch
Cons: We ordered and paid for a mid-size car, told we would get a either a Chrysler 200 or a Ford Fusion. Instead, we were given a Nissan Sentra. When we questioned it, we were told this was a mid-size car. The car did not even have a USB port - was very basic and not worth the higher price we paid to get a larger and more comfortable car. It definitely smelled of cigarette smoke when we first picked it up. By the end of our trip we had either aired it out sufficiently or we just didn't notice the odor anymore.
Pros: Very good customer service in Anchorage, Alaska. In and out of office very quickly.
Excellent condition car that drove smoothly
6 Sep 2017
Pros: Enterprise staff was wonderful. Absolutely no problems.
19 Sep 2016
Enterprise has been stellar to me to this point...
Pros: That I SEEMED to be able to get a good rental of a good vehicle for a good price from ANC...
Cons: The nasty surprise occurred when the nice Enterprise agent at ANC told me that my vehicle was not available at ANC as I understood. It was at an off-airport location that would've required a VERY long walk or a taxi ride. And then to return the vehicle to ANC would've required an extra $50. charge to drive the car back to its off-airport location. That was totally untenable for me, so I cancelled the reservation and made a very reasonable substitution down the way with National... Thanks
Dr. Sam Williams
5 Jan 2017
Stinky and not at airport
Pros: I liked the size of the Ford Excursion
Cons: The odor
Rental location off site from airport in Alaska
Wanted a Chevrolet Suburban as advertised
Fee to drop off at airport do to no transportation from off site location
30 May 2017
Cons: We weren't told at reservation or at pick-up that they would be closed for our drop-off.
14 Jun 2017
Excellent Customer Service
Pros: Thank you so very much to the kind staff at this Anchorage location. Loved that they called me a day prior to make sure I was aware they are not located on the airport property and that a cab ride would be necessary. Quick and easy process to jump in the cab and drive down the street a few miles. Cab ride - $13.00, savings over Enterprise in the airport $150.00. Everyone at the office was courteous and professional. Even called me the day after the return to let me know everything went well with our after-hours return! I wish more companies offered this level of customer service!!!
30 Dec 2015
Pros: excellent staff, very professional and accomadating
7 Oct 2016
Great customer service and a great car
Pros: Clean car and great customer service. Highly recommended
24 Jul 2017
Pros: The staff was excellent. John was special in that he drove us to the departure area. My had a wheelchair and it would have been a long with the chair and luggage. .He made it easy for us. Thank you John
Cons: The car a Ford Escort was ok. the steering wheel blocked off some of the instrument panel and I could find no odometer, and getting into the drivers seat was difficult.
25 Oct 2015
Enterprise has great rates & will accept debit ca
Pros: Its great that they will accept major debit cards in lieu of a credit card and don;t make it complicated by putting a hold on your funds.
Pros: Was surprised we had to pay an extra $10 a day for my husband to drive. Other rental companies don't charge for a spouse...
Cons: My first car smelled like smoke. They made it right and gave me another car.
29 Oct 2015
Always great service!
Pros: Getting the car was super easy and the customer assistant was very friendly. When I returned the car they greeted me quickly and I was done within a minute. I always pick them because they have the best price and their employees are great.
14 Nov 2015
I would rent from Dollar
Pros: My overall rental experience from Dollar was great. Very easy too make rental arrangements and pick up was very easy.
17 Nov 2015
Be aware of hidden fees!
Pros: The employee was helpful and did a good job getting me a car. There were many hidden fees and additional expenses; however he did his best to give discounts when possible.
Cons: The hidden fees and additional charges were a total surprise. The car on kayak was said to be $60 and the price when I got the car were over $200.00 in hidden fees and taxes.
30 Dec 2015
Cons: Can't be possible you charge for 2nd driver when only one person at a time can drive. Makes one not want to go anywhere.
10 Jul 2016
Didn't work for not US citizens
Pros: None. Cancelled.
Cons: The car provider - Dollar - asked for another insurance because I am a foreigner. Would habe been another $40,- for one day.
I cancelled. Kajak, you better check your argeements with your providers. F...!!!
13 Aug 2016
Cost was greater then advertised
Pros: The car was modern
Cons: The advertised price was much lower then the actual cost of the rental. Fees, taxes, and required addons
21 Aug 2016
Pros: Car was clean and everything worked. Car was at market price for the dates, so price was neither good nor bad.
Cons: The line to pick-up car was extremely long. I showed up early and still had car well past reservation time. In such cases, where lines are extremely long, the car company should offer to extent the rental, even by the hour or two delay that was a result of the long lines due to too few employees servicing the desk.
26 Aug 2016
Pros: The car should have been cleaned. Something had dripped down the back driver's side window and a vacuum would have bee appreciated. I thought tge rate was expensive, but it was Alaska and everything seems expensive. That being said, there were no problems with the car. The counter person was great, very personable. I would rent from them again.
19 Sep 2016
Pros: the car itself was fine
Cons: I thought that customer service lacked. He was not helpful and some what sarcastic when I told him that I already signed up with insurance on line . He said well he didn't know and he wasn't there when I picked it out? Really ? I thought that he was rude, he barely gave me any eye contact and I think about the only time he said anything helpful he told me where to walk to get the car. Customer service is something that people either have or don't its not trained. He didn't have good customer service, I'd suggest having this employee be out in the floor working on the cars who don't need customer service .
Cons: They made me run back in so they could charge my card again...still haven't refunded the double charge. Almost missed my flight.
21 Oct 2015
Pros: The car was ok
Cons: Customer service rep was unfriendly, didn't offer upgrade, charged for 2nd driver (I've never been charged extra for a 2nd driver from any other car rental company) which made the final bill much higher than expected.
6 Nov 2015
Cons: As the car had. Push button starting. Took me a while to figure I had to have foot on break to start car... Maybe a paper on seat with few basic instructIons, tips...one page
9 Nov 2015
Front desk was closed when we arrived
Cons: They closed right as we were walking up to the front desk and wouldn't give us our rental car
20 Nov 2015
Pros: Very good off season rate.
3 Dec 2015
Super easy, very affordable
Pros: The car was great (Chevy Sonic) and I had no issues.
Great price, cheaper than a cab to downtown and back.
3 Jan 2016
Great service, cars smelled like cigarette smoke.
Pros: The women at the counter was very helpful, nice and efficient. It took me no time to get through the paperwork. When the first two cars they gave me smelled like smoke, she apologized and got me a new car. No questions asked.
The third car was great and I had no issues after that.
Cons: The first two cars reeked like cigarette smoke.
26 Mar 2016
Pros: Vehicle ran great
Cons: Need an attendant to give us a ride to departures when returning vehicle on the early morning flights.
9 May 2016
Cons: I reserved a full size car but none were available so they substituted a Nissan Rogue for it. A Nissan Rogue is not a full size car, but much smaller.
Cons: Didn't have vehicles with studded tires for snow. Hello this is Alaska. They punish you for what others are doing to them. With all the modern technology the fact that some people are keeping their cars longer than they are supposed to should be a no-brainer have a GPS to find it. their excuse that people are abusing the rental privilege to me is incorrect. I paid for the insurance but didn't pay for the car I was not able to go on my trip and I will never rent from this company again.
8 Feb 2017
Pros: The service was nice.
Cons: The cars wipers didn't work and it was blizzarding outside.
I had to fill the wiper fluid myself.
They said there was a shuttle to the airport and there wasn't so I had to spend $20 each way on a taxi.
The posted hours were wrong and they were closed when I dropped the car off.
21 Feb 2017
Cons: In Alaska, it would make sense to have snow tires on the cars. We slid all over the roads which were covered in snow. No grip whatsoever.
I felt like we were endangered in this vehicle.
21 Mar 2017
Pros: The Staff was knowledgeable and courteous.
18 Sep 2017
This was the easiest rental car process of any we have done.
Cons: The visibility seemed a little worse than some.
25 Jul 2017
Most expensive car rental ever
Pros: Very good service, easy pick up and drop off.
Cons: 4 days, 86 miles and over $ 650, more than my average 2 week rental in Europe.
14 Sep 2016
Pros: Pickup/drop off was fast
Cons: I drove to Denali Park. It rained part of the way and the tires slipped a bit. I checked the tires later and found the front tires were close to bald.
They said I could bring the car back "empty" and they would charge me for gas at a low price. Okay, sounds good. But I found out later they charge you for a full tank regardless of how much gas is left. Good thing I only had a quarter tank left.
6 Dec 2016
Pros: Good service
Cons: They did not inform me of a 250 buck deposit while using a major credit card.
A 2 day rental cost me with deposit 444 bucks. I could of went to enterprise and got 2 weeks for that much
Insurance was outrageous
21 Dec 2016
Dodge Caravan in an Anchorage Winter
Pros: It was big enough to hold everybody during a relative's visit. Sliding doors keep the activity area around the vehicle tight. Thrifty staff were great and had no problem renting the rig.
Cons: Traction control drags the vehicle into a right turn into the next lane. Tires were not very all weather-studs cost a lot more per day. Got stuck on plowed roads at intersections. Scary. Not enough tethers for child seats and with three child seats in the rig. very tight squeeze in there. Headlight switch kinda stank, drove around with lights out a lot. Bag this car.
5 Jan 2017
Lies, misleading information, and dangerous
Cons: When we got there, the van we reserved wasn't ready, but the counter guy said he could give us a different one with studs. Being from Alaska, I had assumed any rental car in the winter would have studs or at least snow tires, but no, their standard rates only cover summer tires. Apparently they want their customers to get in wrecks. Then he cut us a "deal" to "only" pay an additional $20 a day for the studs, an essential piece of safety equipment. Just after we left the airport, we noticed a tiny rock chip in the windshield, way up above the rearview mirror. To be on the safe side, we called in to tell them about it, and they said they'd note it down, no need to come back to change the previous damage form. When we returned it, they "noticed" it (probably because the note told them it was there- otherwise, who looks in the darkened part of the windshield above the mirror?), said they had no record of our call, and charged us for the damage. Basically, Thrifty is renting cars unsuitable for winter roads, upcharging customers for necessary equipment, and scamming them with damage charges. Stay away.
Cons: When I booked a Van I said I was picking it up by 9:00 pm and returning it the following day by 9:00 pm. I actually picked it up at 5:57 pm shortly after my flight arrived in Anchorage. I returned it at 8:25 pm the following day. I was charged for 2 extra hours @ $73 per hour - Beware! - Live and learn!! Never again a rental from Hertz for not being forthright about time.
21 Sep 2017
Good service but price not so much
Pros: Great service. Great personnel.
Cons: Cost. You know they rent the cars from the cruise ship to the anchorage airport and back. They really don't need to charge the one way rental....you are really helping them.
26 Jul 2016
This hertz is in downtown anchorage not the airpor
Pros: Jeep Cherokee was excellent vehicle for our visit
Cons: Had to take taxi to and from hertz location 5 miles from Ted Stevens airport extra 46 dollars in taxi fare. This hertz location does not work with hertz in the airport. Book rental car with rental car located in airport. That was our mistake and we paid for it
5 Aug 2016
Easy process , price was good
Pros: Cheaper than airport rental , tax was available easy .. They call a cap for us . Easy process.
Cons: Expected toyo luv4 but got jeep compass . Car was not completely cleaned gas capacity was smallet than other car made worry og gas on my trip.
10 Sep 2016
Pros: Great service
13 Sep 2016
Great Hertz Rate Thru KAYAK!!
Pros: Kayak got me a great rate on a rental in Alaska for 11 days. It was a smooth and easy process, no hidden fees or hoops to jump through. Thanks!
20 Sep 2016
Cons: car was smaller than the ford focus reserved and smelled like a smoker had just gotten out of it. The smoke smell never went away.
3 Nov 2016
Clean and Reliable
Pros: It was over all a great experience. Friendly and helpful staff. Car was clean and ready to hit the Alaskan Hwy!
Cons: Unfortunately, I had to fill my whipper fluid with in the first day of using the vehicle.
10 Aug 2017
Cons: Supposedly you pay up front to save money. The added "Taxes" when you are there picking up the car were outrageous.