Pros: Awesome place to rent car. Super friendly, efficient, and eager to get customer the best value.
Cons: If I had to complain about anything, there was a water bottle left in my back seat. Big whoop!!! My new go to rental agency!!!!!!!
28 Nov 2016
Long wait at drop-off
Pros: Person who checked me into car -- great guy. Friendly. Smiles. Smiles mean a lot.
Cons: Took forever to drop-off car. Wanted to just leave the keys and GO! Instead, everyone and his cousin was in that office, including what appeared to be a group of foreign tourists. Their transaction MUST have made it into the Guinness Book of World Records for the l-o-n-g-e-s-t car rental transaction in human history. Good grief!
21 Dec 2016
Pros: Car rental was a good value. Drop off, once I was actually acknowledged and helped ( after 10 minutes ) , was painless and quick.
Cons: Took around 10 min to get acknowledged both picking up and dropping off. Employees were on the phone and passing by, but no eye contact was given. It was my first time renting a car and i didn't know the protocol. First I was told my cash couldn't be accepted, then when I produced a card, I was told to go get my elderly, disabled mother from the car and have her come in. Felt like I was unwanted there and made to feel not welcome.
8 Mar 2017
Pros: Nothing really was outstanding....
Cons: Pickup was scheduled for 9am... car wasnt ready till after 10am. It had not been washed...
15 Apr 2017
Fantastic customer service
Pros: Wow! Such a great employee who helped us. I will absolutely use this location from now on. Knowledgeable, funny, kind. He's a younger white guy who has a beard and is really nice and jokes around. Super customer service.
10 Jun 2016
Great experience except
Pros: Pick up and drop off went smoothly. Ended up with an upgrade for free, which was much better than downsizing because our trip was epic long. Car was clean.
Cons: I have yet to be credited for $300 and it has been over the time the agent said my account would see the funds. I am sure it will sort but being that I am on vacation I would have preferred not to have to inquire and follow up.
26 Aug 2016
Cons: The address provided was the wrong one. The 800 customer service number then sent me to ANOTHER wrong address. The agents at the desk simply kept repeating that I was at the wrong location. I ended up not renting the car. HORRIBLE customer service, will never use again.
Cons: The service was painfully slow, unhelpful and unfriendly. The car was FILTHY! The employees wanted to close up shop and did not want to do a walkaround inspection. I stood outside the locked door until someone came out and demanded one. Clearly we had received a smoked in car, not at all cleaned out.
7 Jul 2016
Pros: Fast service nice people
8 Dec 2016
Wine to airport
Pros: Efficient pick up and drop off.
Cons: Somewhat larger car than I requested or needed.
20 Mar 2017
Cons: Great price for a great car. Easy check out
12 Sep 2016
Cons: They didn't have a car for me when I arrived! Had to call Enterprise to come pick me up!
Cons: After calling to make arrangements to change my drop off location and being told there would be no fees, no extra charges, I proceed with my day and feel relieved.
I get there, the paperwork is processed, I hand her the keys and she gives me a receipt. As I walk out the door, I read the receipt. My one day rental, originally prices at $83 is now over $500. What!?!
I return to the counter and ask what the heck is going on. Because of the change in drop off location, my daily rate was bumped to $120, there was a $300 fee and a bunch of other miscellaneous charges. I tell her this is not acceptable. I called and you told me, there would be no fees. If this is what it was going to cost, I wanted the car back and figure out another strategy. Stone-cold sober, the girl says "you can't, the car has been returned."
I'm disgusted and will be calling corporate to try and gain some reprieve. How is it okay to lie to my face, question them, and then have the door proverbially slammed in your face.
22 Feb 2017
Hours listed weren't correct
Pros: Easy reservations and extentions
Cons: The staff at Budget counter
26 Mar 2017
Pros: Love this great new location. Excellent agents!!!
Pros: We like the ease of renting the vehicle, the thoroughness of the professionals showing us the vehicle, the quality of the vehicle that was presented and the performance of the vehicle we rented.
Cons: the only thing that can be improved is the communication between the your company and Enterprise regarding the insurance. Your company offered the insurance for 10$ but Enterprise did not honor that specifying that Enterprise has its own insurance policy which is much higher than that of your company. (if that all makes sense)