Pros: Awesome place to rent car. Super friendly, efficient, and eager to get customer the best value.
Cons: If I had to complain about anything, there was a water bottle left in my back seat. Big whoop!!! My new go to rental agency!!!!!!!
28 Nov 2016
Long wait at drop-off
Pros: Person who checked me into car -- great guy. Friendly. Smiles. Smiles mean a lot.
Cons: Took forever to drop-off car. Wanted to just leave the keys and GO! Instead, everyone and his cousin was in that office, including what appeared to be a group of foreign tourists. Their transaction MUST have made it into the Guinness Book of World Records for the l-o-n-g-e-s-t car rental transaction in human history. Good grief!
10 Jun 2016
Great experience except
Pros: Pick up and drop off went smoothly. Ended up with an upgrade for free, which was much better than downsizing because our trip was epic long. Car was clean.
Cons: I have yet to be credited for $300 and it has been over the time the agent said my account would see the funds. I am sure it will sort but being that I am on vacation I would have preferred not to have to inquire and follow up.
26 Aug 2016
Cons: The address provided was the wrong one. The 800 customer service number then sent me to ANOTHER wrong address. The agents at the desk simply kept repeating that I was at the wrong location. I ended up not renting the car. HORRIBLE customer service, will never use again.
Cons: The service was painfully slow, unhelpful and unfriendly. The car was FILTHY! The employees wanted to close up shop and did not want to do a walkaround inspection. I stood outside the locked door until someone came out and demanded one. Clearly we had received a smoked in car, not at all cleaned out.
7 Jul 2016
Pros: Fast service nice people
12 Sep 2016
Cons: They didn't have a car for me when I arrived! Had to call Enterprise to come pick me up!