2.0 Mediocre9 Jun 2018
Not worth the “savings”Cons: The customer services were very poor. Having a reservation in hand I was ready to go. I showed up and no vehicles were available. Apparently no ono could get a thing done. Kayak sent me to Avis and Avis sent me to Kayak. After some time they wanted me to drive over hour away to pick up a vehicle. Ended up having to use a different company. Never again
7.6 Good28 Feb 2018
Pros: One of the few I could find for a short rental periodCons: Couldn't get a late pick up time
8.0 Excellent17 Jan 2018
Pros: I liked the way the car drove. Good visibility
10.0 Excellent29 Aug 2017
EXCELLENT SERVICEPros: I didn't catch the guys name but he did an amazing job getting the best prices for me. This was my first time renting with the company and because of the desk agent it definitely won't be my last.Cons: I loved the vehicle I rented. I rented through kayak and I made a reservation the morning of and picked up the vehicle at noon. I also loved that I could pick up in Oceanside and drop off in San Diego, there weren't a lot of rental agencies that had a vehicle available for my needs.
10.0 Excellent25 Feb 2017
Pros: easy to drop off
10.0 Excellent25 Jan 2017
Pros: Friendly competent staff who offered an excellent and reasonable upgrade.
10.0 Excellent18 Apr 2016
Pros: Great service and great car
2.0 Mediocre4 Apr 2016
Awful customer servicePros: Check in was acceptable, it didn't take long to receive the car, and it had a full tank of gas.Cons: Upon opening the center console, I found trash from the previous renter that included food remains. when I ran into an issue, and immediately brought it to Avis' attention, they were not willing to help me. The Avis retail stated, "you need to contact corporate," while Corporate stated, "your local representatives should be able to help you with this." The corporate customer service agents were rude and unwilling to help resolve issues to ensure customer satisfaction, or at minimum, customer contentment.
10.0 Excellent12 Jan 2016
Extra EasyPros: Pickup was totally easy. I called to tell them I would be a couple of hours late picking up and they assured me that it was not a problem and the car was waiting. Pleasure doing business.
10.0 Excellent22 Nov 2015
The Bestthe friendly servicePros: Service the Good Hearted employees