3.6
Pros:Staff was dishonest with gas prices, check their word against the receipt. Also any tiny unnoticeable ding on the hubcap will be changed to you. Scotland is the worst place I ever rent cars.Cons:Service.Reviewed 15 Mar 2020
review from 6.4
Pros:I called Hertz 2x before I picked up the car, the 1st time to let them know that my flight was delayed 12 hours, and I was told they would still have my car available. The 2nd time I called to extend my rental a day, and they were very helpful, and extended the reservation at very little cost.Cons:Economy Car was not held for me, despite me having called beforehand to confirm it would be. No real effort was made to provide a smaller car when I expressed concern over the huge replacement vehicle I was given (Scotland has tiny roads and they gave me a Volkswagon Caddy). No personnel at drop-offReviewed 18 Jun 2019
review from 10.0
Pros:The staff member who helped me with pickup was so kind and helpful! I really appreciate her patience. (I think her name was Anne, but I don't remember.) Thank you for the free upgrade!!!Cons:I wish the Oxford office had been open when I arrived. I felt a little nervous leaving the car.Reviewed 16 Jun 2019
review from 9.6
Pros:The car, a brand we had never even heard of (a Seat Leon), was comfortable, compact, thoughtfully designed, quiet, and a pleasure to drive.Cons:They could have given us a manual or instructions on the Infotainment system. It was not easy to work out what all the functions were and how to use them, and we didn't even find the CD player (in the glove compartment) until near the end of our trip.Reviewed 12 May 2019
review from 6.0
Pros:Kieran was really friendly and helpfulCons:Extra fees at the time of pick up. Felt really shadyReviewed 13 Sept 2018
review from 2.0
Cons:I never received the car. The airport wouldn’t give it to me. I spent 360GBP for a taxi from Glasgow international to Inverness.Reviewed 8 Jul 2018
review from 6.0
Unclaimed DamagePros:Great little car.Cons:They charged us for damage that we definitely did not do.Reviewed 27 Apr 2018
review from 10.0
Great servicePros:Lovely staff on the desk, very helpful and friendly. Nice clean var.Cons:Having to pay for a child’s car seat and pay so much for insurance.Reviewed 16 Apr 2018
review from 6.4
Pros:Appreciated No hidden feesReviewed 3 Jul 2017
review from 10.0
Pros:Nice friendly stuff, no crowds, easy drop off.Cons:Nothing.Reviewed 29 Jun 2017
review from 6.4
Predatory SellingPros:The car, the mileage, the drop offCons:Being told 4 times that I would definitely need a bigger car. That I shouldn't even take this car on the motorway since it's too small. That I'll get bad mileage and will pay more in fuel with such a small car. All of these being lies. Also was told I MUST return the car empty. When I tried to ask why she said "that's how we do it here". Later realizing I'd paid for a tank of gas upfront she never mentioned. Terrible experience with this agent and understand upselling, but not bold faced lies and misleading.Reviewed 27 Apr 2017
review from 2.8
Unhelpful staffPros:Easy drop offCons:When we dropped off our car we informed the guy inspecting the car of the absolute horrible GPS and the windshield wiper fluid that smelt like cat pee. He just said oh, okay! Then he started the car and used the windshield wiper fluid and said "yep, it stinks" and then handed us out receipt and walked away!Reviewed 29 Oct 2016
review from