Stamford Car Hire

Poor Customer Service

Pros: Car was ok

Cons: Did not answer my questions about drop off correctly in case charges extra. Manager was super rude because my passenger had left an item in the car after we turned in the keys which he considered “lost” even though they were exactly where I said they were. He then stated I was trying to rewrite their “lost and found” policy. Would never rent again from this location or enterprise because they also were no help in any of this.

Cons: The car wasn't cleaned before re-rented, they didn't have the model we reserved, and the hold they put on our card was 300% of the rental, which is not typical.

Pros: nothing about the experience

Cons: Treated unprofessionally by the Stamford office. Not provided any choice in vehicles. Car was dirty. Sales person was unfriendly, gruff and slightly hostile. Did not like the vehicle after driving it to destination. Went into Budget office next day and explained I would like to trade it in for another car. They said, "We don't do that just because you don't like it." Funny, every other car rental I have ever rented from does this without questioning. Budget is different. But after explaining the issues with the car including transmission issues, I was told I could have a car but I would have to come back the following day since they had no cars in my class. I explained I had just driven 20 miles to get to their office. And what about the car in the lot that appeared in the correct class as mine. "Oh, that's not on my screen so, can't be rented." A worker overhearing my conversation, felt sorry for me and ran out and checked on the car and reported back that it was rentable. So, the agent had no choice but to offer it up. I took it. But on driving away, I noticed a strong odor that got worse as I drove. For the next several days, I had to drive with the windows open and the AC on. In addition, it was a Canadian car and was in Km/hr - very confusing at first. And when I returned the car to the airport, I was told I would have to go inside and settle up. No reason given. I was trying to make a flight but that didn't seem to matter. The agent was unfriendly, and took her time without explaining why. Handed me the paperwork never once asking me how the car was or saying sorry for the inconvenience for having to settle up inside or sorry for the inconvenience of having to switch cars in the middle of my vacation. All in all, a very unpleasant experience. I take several pleasure trips a year and I have never had such an unpleasant experience as I had this time with Budget. I will try my best not to patronize this company again.