Pros: They gave us a mini van at the same price as the Hyundai Elantra we had reserved and included a full tank of gas that we didn't have to replace which was nice. As a Prius driver I was concerned about driving such a large van but appreciated their including the gas. I was also concerned about my 96 year old father being able to get in and out of it but he managed.
Cons: Bottom line I would have been more comfortable with the size car I had reserved -
25 Sep 2016
Pros: Nice car, good location with east drop off options
Cons: Didn't hold car
3 Jan 2017
Pros: we had the nicest rep in the Stamford Marriot office that iu have ever encountered. he is a real asset.
Cons: ford focus is not a good car.
3 Jan 2017
Pros: Great customer services. They upgraded my rental to something better at no cost. very happy with this place and the employee here are very polite and helpfull.
14 Feb 2017
Awesome rental experience
Pros: Fantastic team at this location......
14 Feb 2017
Pros: Very accommodating, were able to get a car early for us and it was an upgrade. Excellent service
22 Feb 2017
No wait pick up
Pros: The employee was very helpful in Stamford. No lines, I was on the car 10 minutes after I arrived. The rate was fantastic especially since I dropped off at Newark Airport.
11 Jun 2017
Pros: Great service attitude, very upbeat and professional
Cons: A little slow in the a.m. pickup
6 Aug 2017
Pros: Robert the manager was great--one of the most surprisingly accommodating, friendly interactions I have ever had at a car rental agency.
Cons: Returned car early and was charged $70 over quoted price
19 Apr 2016
Cons: No cruise control.
19 Apr 2016
Pros: The pick-up in Stamford, CT was very simple and quick.
Cons: The drop-off location at a mall in Jersey City, NJ was difficult to find and then because it had closed I had to go to another drop-off location at Newark airport which would have been fine except there were not enough service representatives so the line was very long.
4 Aug 2016
Pros: Can was clean and had good pick up
Cons: Whether by accident or intent I was sold a daily waiver as a single price (no mention fee was per day). Furthermore was sold phone charger that was redundant with car which had usb, is tithe job of employees to know these things? Car had so so gas mileage and an incessantly annoying "time to rest" buzzer. Terrible sight lines
13 Feb 2017
Cons: The first car was extremely dirty and the interior smell of cigarette.
I've asked the attendant to change cars.
I got another one that was dirt in the outside but at least didn't smell.
The attendant at the checkin had an attitude that can not be compared with the other AVIS
The person at checkout was great.
28 Feb 2017
Pros: Service at the counter was smooth and very nice. Easy pick-up and drop-off. Unlike many other agencies, the cars Were all clean and had a full tank.
18 Apr 2017
Convenient to the Metro North
Pros: Convenient to the Metro North, and therefore a nice cheaper alternative to renting a car in Manhattan.
Pros: It was good that the agent had his phone number and the phone number of Dollar posted on the door of the office so that I could call for assistance.
Cons: When I made my reservation, I had a choice of pick up times from morning until night. I picked 4 PM. Because of travel times, I did not arrive until 5:30 PM, and when I came to the office door, I found it locked and the lights off. The office was inside a hotel, and the hotel staff said no keys had been left for me but that I could call the phone numbers on the door for help. Two of the phone calls sent me to voice mail. The third number was for Dollar customer service. I explained my situation, and the agent explained that I had a provisional reservation, since payment was to be upon pick up, and the office closed at 5 PM (which was not clear when I reserved the car, since I was allowed to select any pick up time). I was transferred for help, and the phone call dropped. I ended up asking the hotel for a ride to the local train station so I could rent a car from another rental company.
4 May 2016
Pros: The vehicle was clean in-and-out. I felt it was reliable / dependable.
The office person was efficient and professional.
I have Dollar on speed-dial. ;-)
7 Sep 2016
Pros: Quick and easy
14 Jun 2017
convenient and clean
Pros: The location inside the Hampton inn is convenient. The upgrade to a larger car was free, since apparently no small car was available.
Cons: Didn't have car when I showed up. Came back day later and put me in a pick up truck. Had to go back 3 rd day to get car I reserved. Never use Budget. Absolute dumpster fire of a company
13 Feb 2017
Pickup could be faster, annoying key chain, no sno
Pros: Overall was ok car
Cons: Pickup process can be better streamlined and faster.
Car was filthy on outside (weather was terrible outside so somewhat forgivable)
No snow brush in the car
Key chain had two keys attached to it which is useless and annoying. If we cannot split up the keys no point in having two, and takes up too much room in pockets
3 May 2017
Friendly professional staff neutralized by unclear after hours policy
Pros: Friendly staff, clean car, good rates
Cons: Even though the budget guy said I had the option of dropping off the car after hours (if I were a day early) when I arrived the place was locked up like fort knox and I had to make an additional 3 hour round trip to bring the car back *during my work day.*
This was extremely frustrating and the fact that it was avoidable given proper signage or instruction, made it downright maddening.
31 May 2017
Cons: Bad customer service. Abandoned counter, the employee was sitting in the back room. Didn't come out until I get out the car and call him.