Cons: Welcome : I had to wait at pick up and quite an unusually long time at drop off. Employees are far from being warm and friendly ( very unusual in California) did just the bare minimum.
15 Aug 2017
Pros: Friendly staff.
Cons: Longer than expected wait times.
1 Dec 2015
Pros: Car was great.ran great, good gas milage.
Cons: Wait to pick up and drop off. No ride home. I walked home, several miles.
9 Jan 2017
Hertz airport service
Pros: Service at the hertz airport branch was appallingly terrible. Horrible customer service.
26 Jun 2017
Cons: The shop was already closed at the booking time, and we could not get the card.
27 Jun 2017
In the end they compensated us
Pros: Once everything went horribly wrong they upgraded us and gave us money off next visit. The location tried to do right by us and typically we have wonderful experiences there. This was an isolated case but the review asks us about our last visit which was pretty bad.
Cons: Car smelled heavily of marijuana. No other location had a swap out to help us when we called. Then we got a flat tire. Spare tire was also flat. They told us to go to the nearest airport and they would swap it out. Nearest airport said they had nothing. Then 2 hours away the next airport that originally said they had nothing offered us an upgraded car as compensation. Wish they had offered it originally.
18 Jul 2017
Cons: Fast service
26 Jan 2018
Fast pickup and drop-off
Pros: Smooth operations at both the Sunnyvale (pickup) and SJC (dropoff) locations.
Pros: Extremely comfortable, great gas mileage, lots of nice features in the vehicle, drove very smooth.
Cons: We received the vehicle with one of the tires having much less tire pressure and we had to go and fix the tire pressure ourselves. There was also old used bottles of water and mouthwash under the seats.