6.0
Car needs service. Wheels were shaking when accelerating more than 75 miles/hr.Reviewed 24 Sept 2025
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8.0
All good but EV car charging is expensive and slow. No more EV promo :(Reviewed 16 Jun 2025
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6.0
Pickup at SJC a nightmareReviewed 14 Jun 2025
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8.0
Gas charge, got fixed by customer support.Reviewed 22 Feb 2025
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4.0
I was given the vehicle half full. I realized this after picking up the vehicle. Didn't want to go back and argue with the staff on Christmas eve, so continued with my journey.Reviewed 26 Dec 2024
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2.0
The reservation was not honored when I showed up at the rental store.Reviewed 26 Dec 2024
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6.0
Staff was very friendly and helpful, vehicle was not in good condition. The “needs oil” light was on, the rear right brake light and turn signal did not work which made it very stressful and dangerous to be driving especially at night in extremely heavy traffic thru Los Angeles. Trying to change lanes without a working blinker was very stressful and dangerous especially with a vehicle of this size (12 passenger van ). Daily maintenance checks on these standard yet important functions should be requiredReviewed 15 Dec 2024
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2.0
Don’t deal with with the car co your customer will never come back to youReviewed 18 Sept 2024
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4.0
The experience was mediocre. They assigned 1 car to 2 people. I had waited over an hour just to find out that somebody else has already taken the car. I had to wait longer to receive my rental car.Reviewed 13 Aug 2024
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10.0
Very good customer serviceReviewed 25 Feb 2024
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6.0
Long wait time delay to get vehicleReviewed 25 Jan 2024
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2.0
picking up the vehicle at san jose airport took more than 20 minutes. There was only on attendant and there were no cars in the class I had booked. Ended up driving a pickup truck instead of a compact car. Gas cost was an issue. Upon arriving at the one way drop off location, I ended up in the parking lot of a shopping mall with no directions as to where to drop the car. Spent another 20 minutes on the phone being shuttled through the same two automated phone systems over and over again, Finally drove to vehicle to the local airport rental car return center. There I was advised there would be a $50 fee for dropping off at the wrong location. I asked the attendant for directions as to where to drop the car at the mall address that was given. Neither he or three other attendants were able to provide directions as to where and how to drop the vehicle at the designated location. After some discussion with the manager they agreed to drop the $50 fee and accept the vehicle at that location. When I received the final invoice there was nearly $45 in additional service fees that were not indicated on the initial rental contract.. Thoroughly disappointed with the entire rental service. Will NEVER rent from budget again. Please pass this along to Budget as well. Dissatisfied Customer....Reviewed 12 Oct 2023
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