10.0 Excellent19 Apr 2019
Everything was wonderful, excellent staff. If your going to leave a car there you will have to park on the street, that’s the only downside
8.0 Excellent25 Mar 2018
good serviceease of online booking and pick-up....not being acknowledged in waiting line, like others that came after me. Other than that no complaint. If I was in a hurry though, I would probably complain about the 25 min wait.
9.2 Excellent3 Mar 2018
Good value for the moneyWhat I did like was that I requested a economy car but was upgraded to a compact car which I appreciated.The only con I experienced was the fact that I rented the car in San Marcos, but was picked up and driven several miles to their rental office in another city. I found that a big inconvenience and a definite waste of time.
7.6 Good30 Oct 2017
The pick up was fast and easy.My pick up time was noon but the store closed at noon. Luckily, I called before heading to Hertz and found out I needed to leave earlier than expected. Also, I called to Leo the car an extra day and Hert charged me an additional $10 just to change the return date. I think I’ll look to other companies before using Hertz again.
2.0 Mediocre5 Jun 2017
DisappointingI paid for my rental and insurance on line and scheduled to pick the car at 12 noon.When i arrived 5 minutes after 12pm i didnt realize the location would be closed at 12pm. I dont understand how I could be able to schedule a rental at the time the location is closed. And if purchased on line why wouldn't a location have the informaion that there was a rental to be pick up. I was not given a confirmation ny Hertz after I booked my renral or reminder when the time was close. I was asked to call other locations to see if they were open but all, other than the airports, were closed and due ti it being a holiday I would not be able to get a car till 2 days after. I was forced to cancel my rental and insurance and make other plans of transportation which was a huge let down and inconvenience. I am not pleased at all and was baffled that the costomer service was not up to a greater standard. I had to make all my other arrangements myself and would not be able to use my same purchase at a different location. Instead i would have had to make a new purchase. And since a refund would not be available until 5 to 7 days i was not able to do that either.
2.0 Mediocre12 Apr 2017
Pickup of rental carTerrible experience. I reserved the car, paid in advance. Was told by Hertz email that my pickup time was 12 noon; arrived at 12:10 to pickup car. The office was closed and nothing I could do. I wasn't told that office closed at noon; I should have check that I guess. But don't understand why I'm given a pickup time that is right at office closure?!? Called Hertz trying to get a car from another office, but nothing could be done. I canceled the purchase; I'm waiting for my reimbursement. I drove to local Enterprise rental office and rented a car. Proceeded on down the road on my vacation.
9.2 Excellent9 Apr 2017
Car was goodGreat gas mileage and decent comfort.
2.0 Mediocre2 Apr 2017
Never againI got a call the morning of my pick up to tell me they had no cars in stock. When I asked why it allowed me to book online they said their online inventory isn't reliable. I was left without a rental car on the very day I needed it. Big bummer
2.0 Mediocre21 Mar 2017
They ran out of cars.NothingI got a call the same day I was supposed to pick up my rental informing me they overbooked their inventory. They made no effort to remedy the situation or offer an apology. They still charged my credit card and have only reimbursed me a portion of the amount they charged.
7.6 Good26 Feb 2017
YOU NEED A HERTZ SIGN ON THE STREET AND ON THE WALTHE CAMRYThere is NO HERTZ SIGN ANYWHERE on the address listed, ( San Marcos, CA) which is TAG collision repair garage. The office is INDOORS the garage before there is a small sign on the door. I drove past several times. I happen to be competent so I explored inside the garage and found the office, but I saw another woman wandering around outside frantically looking at her watch. The folks at the counter shrugged as if there was nothing they could do about it. IF YOU DONT HAVE A SIGN UP ON THE STREET WHEN I ORDER NEXT, I WILL ASSUME YOU ARE SO INDIFFERENT TO YOUR CLIENTS AND STAFF I WILL NOT RENT AT THIS LOCATION AGAIN.