Cons: I scheduled some repair on my car and needed to schedule a rental. Before I booked the reservation, I confirmed with the local Hertz branch that they could pick me up from my mechanic that was 2.3 miles away. But when I called the morning of the pick up, the rude manager told me they don't pick people up. I explained that I had confirmed the pick up the day before so he said he would check and call me in 5 minutes. After waiting 20 minutes, I called the Avis that is right next door to them and paid $2 higher price. I'll gladly pay $2 a day more to work with people that treat their customers with some level of respect.
20 Jun 2017
Pros: They did accommodate me by giving me 1/2 a tank of free gas and got a full tank for me before I left. They were apologetic and nice.
Cons: I didnt like that the car I rented wasnt ready, it just arrived when I was there and had to be cleaned. The gas was on empty and they said it would be too long and wanted me to rent a more expensive vehicle.
6 Jul 2017
Pros: I came in to pickup my car, it was an in and out procedure no problem the car was in a good condition.
9 Dec 2017
Pros: Great price and convenient location for a person NOT flying into town but needing a vehicle in a residential / business community.
Cons: Long delay to pick up vehicle because it was at the car wash when I arrived.
Long delay to turn in vehicle because the desk was very busy.
I was shocked / surprised to see the stains on the rear seat that had not been removed but were treated as "dings" on the outside of the car might be treated. If I had to transport people in the back seat, I would have declined the car and asked for another. It would have been an embarrassment.
28 Apr 2017
Pros: Customer service reps at desk were polite; gave me leeway on return since they were very late getting car read.
Cons: Car ready 1 hr 17 min after reservation time. Didn't warn me that tank was not full. On stop by to clarify gas issue since not told of partial tank and nothing on paperwork, supervisor wanted me to understand original delay, ie that only had one guy to prep cars, busy (mostly with LIFT pickups). Not my problem, No reciprocal understanding that pick up time arranged to insure plenty of time for me to take elderly parents to doctor appt. (Arrived at appt with only 4 minutes to spare). Didn't not compare to flawless customer service I've received at other Hertz offices in area. Again, reps at desk polite. Car fine. No owners manual nor window cleaner liquid.
31 May 2017
Good price customer service could have been better
Pros: The car was clean and at a great price
Cons: The person that help me when I got there said about 2 words to me so I had to ask questions since it was my first time renting a car. Would of been nice to be informed without having to ask.
18 Nov 2017
Worst customer service at my drop off location
Pros: Nothing at all
Cons: The location where i dropped it off at was the worst experience ive ever had. The man who helped me was rude and pushy. Not only did i bring the car back fine , but with a vacume inside and a full tank of gas. But this guy told me since there is dirt in the back of the car, that he would have to charge me $75 extra to wash the car. That made no sense to me nor did it make sense that i would have to pay $75 for a car wash. You can detail a car for that much. I took pictures of it. He made me have to go next door to a restaurant and wipe down the dirt in order to give back the car. How is this okay??? Where did i sign up to have to wash a car that i dont own or pay $75??? Never again will i use Hertz.
Pros: Car was in good repair. clean. full gas tank
Cons: They called an hour before my pickup time to tell us to be eraly they close right at 6pm. Then they wouldn't accept my atm\credit card. Fortunately I had my credit card to pay. Then they didn't explain any of the features of the vehicle. Overall I was happy with this rental facility