Pros: They gave me a GMC Yukon, big whip for these NYC streets!
9 Jan 2017
Pros: The XM radio was not working & your employee, Alberto Pena went above & beyond to ensure that I would have the XM radio for my trip.
16 Jan 2017
Pros: Customer service was excellent. Picking up/dropping off the car was swift and timely. Staff answered all my questions. After drop off someone drove me to my destination about 7 minutes away, no additional charge. I will be using them again.
29 Jan 2017
Excellent customer service.
Pros: Excellent customer service. It was an excellent good experience.
Cons: bad communication, charge extra without help
7 Jan 2017
Pros: I've rented from hertz on several occasions and sadly this was not a good experience. It started even before I picked up the car and called hertz to ask about moving the date up by a day. They said nothing was in stock but could get in me in a smaller car for a lot more money. The day of the pickup I started chatting up the agent, only to learn the car had been on lot for the last 2 days and they had several cars available. Rather contradictory of what Hertz corp shared with me. No loss though, found another agency to get a car through. Last incident was with the rental return. I had made a mistake on when our flight was departing and as such put in an earlier drop off. Once I caught this, called hertz, explained my error and asked what would be cost for the 5 extra hours. Their quote back to me was half of what I paid for 6 days... I get that it may be disruptive to the next customer but then say that and not, this would be your new rate and nothing else. It's been real hertz
10 Jan 2017
Pros: Very courteous, helpful staff
Cons: Windshield wipers were terrible, partly the design, partly the wiper blades. The center display (the radio, time, etc) was not visible in daylight due to scratches probably from a cleaning agent