Location.
The Cozumel Palace rises along the Caribbean coastline in Cozumel, Mexico. This resort is located 5 miles (8 kilometers) from Cozumel International Airport.
Hotel Features.
On-site dining includes international/Italian cuisine served at Turquesa. The art of Asian cooking is presented at MoMoNoHaNa, while Mexican cuisine is prepared at Bugambilias. Live music is performed at the lobby bar, and Flamingos Bar provides poolside convenience. 3 outdoor pools include an infinity pool and a pool with a swim-up bar and a children's section. A children's club (ages 4-12) entertains the younger set. The resort also features 4 on-site restaurants.
The concierge can arrange fishing excursions or snorkeling and diving expeditions to Palancar Reef. Land-based recreation includes a fitness center with cardio and weight-training equipment. Additional recreation options include pool volleyball and basketball, table games, and theme parties held nightly. Pampering massages, pedicures, manicures, facial and body treatments, body wraps, and hair-styling services can be arranged at the Awe-Spa.
A 24-hour front desk offers fax and photocopying services, and multi-function space accommodates corporate and social events. An Internet Point and computer rental are available as well as complimentary wireless and wired Internet access throughout the hotel. Roundtrip airport shuttle (available 24 hours) can be arranged for a surcharge.
Guestrooms.
Cozumel Palace offers 169 air-conditioned guest suites in a 5-story building. Most suites provide semi-enclosed terraces or balconies furnished with a hammock, 2 chairs, and a cocktail table. The lights of the Riviera Maya are visible after nightfall, and glorious sea views extend to the horizon. Other amenities include in-room safes, minibars, satellite television, and coffee/tea makers.
Pros: Staff at hotel was great.
Cons: The only negative was the focus on pitching their membership program. Until you listen to their pitch and give them a firm no, they are relentless.
Pros: Staff's friendliness, Spa in room, 'Romantic dinner' on beach, facility in general., Eggs Benedict every morning! All inclusive!!
Cons: Resort really needs a steakhouse restaurant with continental entrees!! 'entertainers' constantly screaming in Spanish all day and evening! Of the seven nights there, decent entertainment ...
Pros: Excellent food and variety of cuisine, wonderful service. Great room.
Pros: Staff and service
Cons: The hotel has no beach actually. Also it is quite far from reefs. So diving is problematic. Sound insulation might have been better.
Pros: The staff was outstanding. They were very attentive and personable.
Cons: N/A
Pros: Staff was great, always ready to get what you need.
Cons: Italian restaurant was mediocre. Would like a few more outside snack options and would be nice if the brick oven pizza was available at lunchtime (not offered until 3pm).
Wonderful stay....would do a couple things differe
Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
Pros: The staff was very friendly and professional! I had my reservations at first because you never know what you're going to get with these resorts. Especially with all of the photo shopping that a ...
Cons: We did the romantic dinner and I wasn't pleased with my food but my husband was. He couldn't really relax because we did the dinner with the table set-up on the sand and the ants kept biting ...
Pros: Service,service,service
Cons: Leaving
Pros: Staff was amazing. Left small desserts every night. Had a piece of cake waiting in the room on my birthday.
Cons: Sales pitch was a little heavy. But not a deterrent
Pros: Everything
Cons: Leaving
Pros: Staff, location, food was excellent guest devices are great
Cons: Needs a little updating in the lobby area
Pros: Staff's friendliness, Spa in room, 'Romantic dinner' on beach, facility in general., Eggs Benedict every morning! All inclusive!!
Cons: Resort really needs a steakhouse restaurant with continental entrees!! 'entertainers' constantly screaming in Spanish all day and evening! Of the seven nights there, decent entertainment ...
Pros: Excellent food and variety of cuisine, wonderful service. Great room.
Pros: The staff was outstanding. They were very attentive and personable.
Cons: N/A
Pros: Staff was great, always ready to get what you need.
Cons: Italian restaurant was mediocre. Would like a few more outside snack options and would be nice if the brick oven pizza was available at lunchtime (not offered until 3pm).
Wonderful stay....would do a couple things differe
Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
Pros: The staff was very friendly and professional! I had my reservations at first because you never know what you're going to get with these resorts. Especially with all of the photo shopping that a ...
Cons: We did the romantic dinner and I wasn't pleased with my food but my husband was. He couldn't really relax because we did the dinner with the table set-up on the sand and the ants kept biting ...
Pros: Service,service,service
Cons: Leaving
Pros: Staff was amazing. Left small desserts every night. Had a piece of cake waiting in the room on my birthday.
Cons: Sales pitch was a little heavy. But not a deterrent
Pros: Everything
Cons: Leaving
Pros: Staff, location, food was excellent guest devices are great
Cons: Needs a little updating in the lobby area
Pros: Staff at hotel was great.
Cons: The only negative was the focus on pitching their membership program. Until you listen to their pitch and give them a firm no, they are relentless.
Pros: Staff and service
Cons: The hotel has no beach actually. Also it is quite far from reefs. So diving is problematic. Sound insulation might have been better.
