Pros:They upgraded me to a larger vehicle for no additional charge.Cons:I returned it early before office hours. They billed me $229 which was more than the rental fee for an extra driver. But corrected it after my complaint.Reviewed 20 Apr 2021
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8.4
Pros:Staff was helpful at counter. (Hertz counter) Vehicle was very clean.Cons:No one meets you at drop off so you have to guess where to leave vehicle. I carried my paperwork in to the Dollar Office and gave it to rental employee. I was asked if email receipt was okay, which it was.Reviewed 9 Nov 2019
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2.0
DisastrousPros:Hated everything . I was left without a car in Huntsville, Alabama.Cons:The Dollar counter was closed. A sign referred me to Hertz’s counter. The sign said they were closed at 5pm. My flight was delayed. There was no alternative. So, no car. Disaster.Reviewed 27 Dec 2017
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9.6
Cons:Everything was great except that I had requested a compact car and the smallest vehicle available when I arrived at the counter was a Toyota RAV4 SUV. If I hadn't been comfortable with a larger car, I would have been in trouble.Reviewed 26 Apr 2017
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2.0
Pros:They gave away my car on my business trip.Reviewed 27 Jan 2017
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