2.0
When I landed the rental counter was already closed, and their neighboring counter, Hertz, who owns them, would not help. There was a sign just to come back in the morning. I took an Uber to my hotel, then came back in the morning to pick up the car. However, the counter agent was incredibly rude and said that everyone will have to wait since no cars were available. I called the national customer service number, and after waiting on hold to talk with someone, I was told that only the local counter agent could help me, and that there was nothing the representative on the phone could do. After waiting for over an hour, she realized she could borrow a car from Hertz, which I then received. I would avoid Dollar and choose a different company in the future.Reviewed 27 May 2026
review from![kayak]()
2.0
1.5 hours in the car pickupline to get the car and then was charged 3 times for it because there system was having issues.Reviewed 27 May 2026
review from![kayak]()
2.0
I rented a SUV for pickup the same morning of rental. When i arrived for my pickup the Dollar rep wasn’t pleased i went through kayak and told me there was a 4 hr wait time after rental was booked. She said I shouldn’t use kayak. She said I wasn’t going to get a suv and i could go wait and come back. This delayed my travel. I kept staying near the counter and was staying nice to the agent. It was not busy and she finally motioned for me to return to counter. she said i can give you a kia but your not getting an suv and the price will not come down so what do you want to do? I had no option but to take the kia car and make do. I am very unhappy w the service of the dollar rep and the vehicle i was forced to take. It is not a positive experience when the rep downplays me using kayak as my rental platform either. David HewittReviewed 26 May 2026
review from![kayak]()
2.0
Reserved car online for the next day only to have Dollar call me a few hours later to cancel the reservation. I was told that the Dollar website allows many more reservations than actual cars available. The employee claimed that they have complained to management about this issue but nothing is ever done to resolve it. I would not recommend Dollar - stick with a more professional company that will honor their reservations.Reviewed 24 May 2026
review from![kayak]()
10.0
No delays, straight forward, no sales pushing of insurance and other non sensical stuff. Pick up and drop off quick and friendly. Happy with service and the car.Reviewed 23 May 2026
review from![kayak]()
2.0
I dropped off my vehicle at 5:15am at LAX rental center. There was one employee a couple of cars ahead of me She said I can go if there was no damage. I accidentally left the keys in my pocket. I realized this at the airport and gave them to the dollar shuttle driver to get them back. At the airport I saw that they charged me $500 for the keys. No tried to contact me and obviously I had the keys. I was still at the rental center when my car was checked in. I tried multiple times to call the rental office at LAX. The phone rings three times then hangs up. I wrote a complaint to them. Two days later and the charge is still on my credit card. The fact that it is impossible to speak to anyone is so infuriating.Reviewed 22 May 2026
review from![kayak]()
8.0
Quick service at pickup. Easy drop off. Car was good.Reviewed 21 May 2026
review from![kayak]()
10.0
Immaculate car, prompt service, friendly staff.Reviewed 19 May 2026
review from![kayak]()
8.0
The express pick up process was confusing and could have been much more smooth. I’ve done the express pick up on an app before and it was easy and clear. But with Dollar at Logan, the app didn’t provide clear instructions on where to go so I ended up standing in a short line. Overall it was a fairly quick but I paid the extra money to skip the counter, which was definitely not worth the extra cost.Reviewed 13 May 2026
review from![kayak]()
2.0
You lied on Kayak. Dollar doesn’t rent Ford Transit Vans. Illegal and false advertising which cost us money and time.Reviewed 13 May 2026
review from![kayak]()
10.0
Katherine and her Indian Punjabi coworker were amazing Even helped me get to the gate Very great employees at checkoutReviewed 11 May 2026
review from![kayak]()
10.0
It was hard to return it at the airport. There are two Hertz, one on the French side and the other on the Swiss side.Reviewed 11 May 2026
review from![kayak]()
