I reserved a Ford Transit (or similar) 12-passenger van. The reason I booked this rental with Dollar via KAYAK was specifically because pricing was competitive and seemed better than most other options. I booked this more than 3 months prior to our trip. Once I arrived at the Dollar rental desk, I was told that my reservation was for a 7 passenger minivan. Despite me showing emails with the reservation details showing the rate I paid and showing the type of vehicle, Dollar refused to honor the reservation. I ultimately was charged more than $500 extra for the upgrade and additional fees for the full size van, and I definitely could have booked it for cheaper than that back when I originally reserved the vehicle. I got screwed because of a communication breakdown between Dollar rental car and their online booking agent (KAYAK) and Dollar refused to accept any accountability for it…the question is, will Kayak take any responsibilityReviewed 4 Dec 2024
review from
2.0
I was scammed with a "free" upgrade. I was charged insurance when I declined it at pickupReviewed 3 Dec 2024
review from
10.0
I paid for insurance but i am not sure the insurance information provided was correct. I am told by my credit card company that the car insurance on rental vehicles is included as a feature on my credit card. Dollar car rental at Costa Rica airport was not accepting the insurance from my credit card.Reviewed 3 Dec 2024
review from
2.0
They did not have the car we rented when we arrived . We reserved and paid for in advance a large SUV. They tried to give us a small car and said that was all they had.Reviewed 2 Dec 2024
review from
2.0
The counter person put in an hour earlier than I asked and I got charged an extra day for tolls and hour for the car.Reviewed 2 Dec 2024
review from
2.0
I didn't even get a car. Upon landing in CLT I saw I had received information so I could check -in. Ad we taxied I tried but kept getting notices of car unavailable, please upgrade. After 3 tries and the price raising every try I walked over to Alamo and got an adequate car for 3 dollars more. It was a joke to even think I had a car reservedReviewed 1 Dec 2024
review from
4.0
The desk said, “there are cars but they aren’t ready.” They have a vague timeline, 15-20 minutes, but since there were so many people sitting and waiting for cars before me, I gave up and went to other counters until I found a car ready.Reviewed 1 Dec 2024
review from
2.0
I would never rent from dollar again. They try to bully you into paying for extra's and use language that misleads you, until you look at your bill and have an extra $200-$300 worth of charges. If you're looking to rent a car, go somewhere else!Reviewed 30 Nov 2024
review from
6.0
Skip the line did not work.Reviewed 25 Nov 2024
review from
4.0
They charged more than $30 for extra gas because they say in the their system looks like needed more gas, but was full, the lady who Received the car saw the car was full, so that was unfair!!Reviewed 25 Nov 2024
review from
2.0
I Didn’t even pick up car, tried for refund after 10 minutes of ordering, because I selected the wrong date , and the date I was looking for a car, they had none available.they just took the money and didn’t do anything for the service.Reviewed 24 Nov 2024
review from
2.0
They cancelled my booking for no reasonReviewed 22 Nov 2024
Dollar Car Hire YOW: Flying into Ottawa Airport? Find the cheapest Ottawa Airport hire car from Dollar now with KAYAK. KAYAK searches hundreds of travel sites to help you find and book the best car hire deal from Dollar at Ottawa Airport.
