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Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.

i saved my points for more than 10 years in anticipation of treating myself to an upper class fight to and from london on virgin atlantic. i was shocked to find what you consider “upper class” on the dreamliner. it was, at best, a mediocre business class accommodation. it was tight and not that comfortable, with nearly no personal storage. everything was cramped and just generally disappointing. once i lucked into a 1st class upgrade to europe on lufthansa - a magical experience that found me reluctant to sleep, lest i deprive myself the joy of their setup. i expected something similar from virgin atlantic, but i could not have been more wrong. it will be the same arrangement on my flight home, but at least i know what (not) to expect. to be clear, this is only in reaction to the physical accommodations. your people were, and always are fantastic.

The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent

The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.

I booked a virgin flight because I like the hospitality of the virgin crew premium economy is fantastic but I was put on a delta flight witch is nothing like a virgin flight

I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.

one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains

Everything in general was great, but we left 30 minutes late

The issue I had with the flight was with Lufthansa support. I missed my connection due to a flight delay and they wouldn’t rebook online, only in person. This took a lot of time and visits to the airport waiting for a Lufthansa agent to arrive 5 hours later than posted and almost paying full-fare price for the new flights and refusal to add my special meal orders. It made for a challenging journey home and I didn’t feel valued as a customer.

The gate staff for this flight were rude, unhelpful, insulting. Did I say rude? (The flight crew was fine). Lots of people including me were hoping to make this connecting flight, so when we arrived at the gate , it was unclear how boarding would happen with no signs or announcements. When I asked about my ticket she sneered ‘economy’ , didn’t I see the signs? I just politely repeated I wasn’t sure when I was supposed to board , we aren’t United! Another rude staff said. They were being the B word for sure. Thank goodness the same people were not on the plane.

The flight came in an hour late. It caused me to miss my connecting flight and my luggage is lost.

The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me

DO NOT BOOK ANY FLIGHT USING CHATDEAL! They will mess everything up and then blame you for the issues and try to not give you your money back. Don't make the same mistake we did. I'll never use Kayak ever again. Pay the extra money and book directly with the airline. Save yourself the headache.

Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things