10.0
Rena at check-in was personal, polite, extremely efficient and provided extra tips for the stay and return of vehicle - excellent!Reviewed 28 Aug 2026
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6.0
The long wait at the counter to pick up the car negatively tainted the entire experience. (The coffee someone had skilled on the floor in the line was also unpleasant--and hazardous. No one seemed to care that everyone was having to line up around it.). The car itself was nice and was better than expected when we took the chance on the mystery vehicle. Checking the car back in was pretty easy and, thankfully, quick.Reviewed 28 Aug 2026
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10.0
N/AReviewed 27 Aug 2026
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2.0
The pick up experience was terrible. There was a situation with flight cancellations, from what I heard other customers say, which affected the pick up times of several customers. This was not communicated by any of the Dollar management team. As a result, many customers were left wondering what was happening with the bottleneck at the booth. The Dollar employees at the booth were inundated with frustrated customers who did not have their vehicles. Upper management should have communicated clearly as to why this was happening. For a positive, I liked the ease of drop off when I returned my vehicle.Reviewed 26 Aug 2026
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10.0
The staff were helpful, kind, explained everything very well, the pickup and drop off was very smooth.Reviewed 25 Aug 2026
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6.0
I likes the price, didn't like how the car wasn't clean at all covered in dead bugs and dirt. Didnt like getting a sports car when I rented an suv. Should be ashamed giving such a dirty car to paying customer first thing I did was take it to the car wash spend 30 bucks with a brush scrubbing all the dead bugs off of a car I just paid 1000 bucks for .Reviewed 24 Aug 2026
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2.0
Horrible customer service - not accommodating whatsoeverReviewed 24 Aug 2026
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6.0
Rented for one price. Tried to extend. WEBSITE DOESNT WORK!!! Why send a link for extension that won’t work? Went To rental office to extend and rate changed dramatically! That sucks! Overall value turned Out to be mediocre at best. Could have beat the rate elsewhere. Rental office is Hertz and dollar. They are more interested in Hertz than Dollar and don’t like Kayak at all!Reviewed 24 Aug 2026
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6.0
Friendly customer service, vehicle was available, easy drop-off. However, the third row was not cleaned. There were food crumbs and an impossible to miss spot of sticky stuff in the middle of one of the back seats.Reviewed 24 Aug 2026
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10.0
Car was clean and in great conditionReviewed 24 Aug 2026
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6.0
the car was not the booking ones clearnens not goodReviewed 24 Aug 2026
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2.0
Upon arriving at the counter to pick up the type of vehicle I had reserved through Kayak - a Ford Transit Van - I was informed that that wasn’t an option. Instead, I was offered a Kia Carnival van.Reviewed 23 Aug 2026
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