Reviews for Dollar in Sarasota
- All reviews 100%
Based on 91 reviews
6 Jan 2018
new toll roads in florida (toll-by-plate)
Cons: they should have explained better at the pick up desk the new situation of toll roads that no longer have toll booths and the extra service charges involved. (toll-by-plate)
12 Nov 2017
Pros: Everything went great!
4 Nov 2017
Pros: Staff very helpful. Quick check in and check out
25 Oct 2017
SRQ took forever!
Cons: Need more than one counter agent at SRQ
26 Sep 2017
Mechanical problems and no help
Pros: The car was economical and clean
Cons: The car's dashboard began flashing (engine light etc) halfway into our trip. When calling dollar, they made us drive all the way back to airport (50 miles) at night, interrupting our Saturday night plans to swap cars. We believe we should have been brought a car
12 Jun 2017
Pros: Great location and quick service at pickup.
22 Apr 2017
Cons: I parked the car and slowly organized myself, so was there in the parking spot a while. Then didn't see anyone coming around to help me out, so went into the terminal to the Dollar desk. Waited in line for several people ahead of me. Only to find out that I needed to go back outside to find whoever it was that hadn't seen me park the car. Now...get this...I was the ONLY car that was coming into a rather empty parking area. And no one could see that I had arrived?? Went back out to find the "tent" with no Dollar ads on it and asked who was to help me. A very nice lady said it was her job. Got out the paperwork...and then she tell me...oh...Rosie's at lunch so we can't give you a receipt!...Geees! Anyway...the rest of the experience was great...as hoped for. Just returning needs some rehab!! Louisa
27 Mar 2017
Pros: Everything was good no problems or lineups in Sarasota and a quick return in Tampa
16 Mar 2017
Cons: They charged for automatic pass through talls that not other competitors did for me.
16 Mar 2017
Cons: Engine light came on!
13 Mar 2017
Constant price change
Pros: Everything was as described, pickup and drop off were a breeze.
Cons: When I was booking, each time I would hit submit, an alert would come up saying the cost had gone up. I then had to re-enter my information, only to have the same alert and cost increase. From the time I first hit submit to the time it actually went through, the cost went up almost $30. Very frustrating.
1 Feb 2017
Bad car --don't use Dollar
Cons: We were given a terrible car. Discovered after being pulled over it did not have working rear lights or brake lights. When we returned it to exchange it we didn't even get an apology.
30 Jan 2017
Pros: The price was right for the purpose intended.
Cons: The windows were filthy! The side view mirrors were horrible. The wait at the counter was in excess of 20 minutes. Still do not understand how with a reservation the process takes so long!
12 Dec 2016
Cons: Outside vehicle could of been washed better
6 Dec 2016
Quality car for a good price.
Pros: Dollar made the entire rental process quick and easy.
Cons: My car did not have windshield fluid, but that's really the only complaint.
22 Aug 2016
Pros: Good and fast service
9 Aug 2016
Pros: Fast pick up
1 Aug 2016
It smelled like fish
Pros: Pick up and return was very easy. All employees were helpful.
Cons: When I got in my first car it smelled like room spray. After a day in the sun it smelled like dead fish. I had to drive from Siesta Key back to the airport to change cars. Also, the passenger front seat was very low and my wife could not see over the dash. That seat did not have power controls. It would be helpful to know in Florida it is necessary to carry your proof of insurance from your home state. We were told this at the time of pick up. I have rented before in Florida and was aware of the law. First time renters may not.
9 Jun 2016
Broken storage area & low tire pressure.
Pros: Car was clean & functioned as expected.
Cons: Apparently a prior renter had scotch taped a broken interior storage door. If I hadn't noticed it, I could have charged for its damage. Also, the low pressure tire indicator came on while I was underway.
8 May 2016
Pros: I liked that the rental car was right outside of the doors. The reservation customer service was very good.
Cons: The car still had tape marks on all 4 doors and the windshield. When I pointed it out I was told it was okay, don't worry. They didn't do a check of the car to make sure there wasn't anything else wrong. When I dropped the car off, there was only 1 person to take care of me and she was dealing with a crisis and no one else could help. Told me that I had some time before my plane left so I could wait.
7 May 2016
Cons: Extra added fees. Check in was horrid. Online it said 216. After all said and done cost was 367. Huge huge changes...almost twice as muxh as quoted.
26 Apr 2016
Pros: Was very easy and staff was very personable and pleasant
30 Mar 2016
Cons: I cannot believe I ended up paying $131 for a car that was $25.99 per day with the most basic insurance. I have never seen so many random fees and hidden costs. I budgeted for $80 and am very unhappy with the price.
8 Mar 2016
Worst customer service ever and expired car seats
Pros: The vehicle itself was fine
Cons: The employees who gave us the car were incredibly rude and they did not have any car seats that weren't expired, incredibly dangerous for my family and others. When j politely asked for a new car seat that was up to code they declined.
4 Mar 2016
Pros: Price and staff
Cons: Nothing really
1 Mar 2016
easy check - in, stick to your guns
Pros: Friendly, efficient service.
Cons: Because we got deal, the woman checking us in kept pushing us to upgrade.
13 Feb 2016
Pros: Pick up and drop off was quick and easy.
26 Jan 2016
Pros: The gas mileage
Cons: It had an issue with the transmission, left me feeling insecure as I drove.
8 Jan 2016
Cons: pick up was some distance (most of all rentals)
26 Dec 2015
Personable in Person...
Pros: SRQ airport: Relatively fast considering the holidays. Counter rep was great.
Cons: When we attempted to extend the rental and additional day ($80 from $36), the online rep tried to scam us out of an additional $125.
22 Dec 2015
Pros: Kind service people, easy drop off, courteous transit to airport.
Cons: It was great. Usually is a wonderful experience at the Sarasota Airport Dollar Rent A Car.
18 Dec 2015
Cons: ONLY ONE ATTENDANT TO CHECK IN VEHICLES FOR DOLLAR. WAITED ABOUT 15 MINUTES TO CHECK IN.
13 Dec 2015
Cons: $10/gal for fuel
10 Dec 2015
Pros: Dollar personnel were helpful and courteous they met me right at the car and I was walking away with my receipt within minutes. I have already recommended kayak to others.
8 Dec 2015
Pros: Customer service was great!
6 Dec 2015
Pros: Attention at front desk was great when picking up. Good explanation about the rental and options.
4 Dec 2015
Car was disgusting
Pros: People were friendly
Cons: The car reeked of smoke!! My wife and I both got headaches and were sneezing uncontrollably on our trip. Will never do this again.
27 Nov 2015
Perfectly easy drop off experience
Pros: Drop right up, agent took my keys and I was good to go!
18 Nov 2015
Pros: Paid full price for only one day not happy at al
Cons: Custumer service did not gave me full explanition on policy
26 Oct 2015
Pros: The car was very nice to drive. Had a funny transmission slipping but I looked up the vehicle on line and found out it was a problem with this particular vehicle, so I didn't worry.
Cons: Having to walk a distance to get the car as well as returning the car, since I am handicapped.
17 Oct 2015
Pros: Very quick process to turn in the cat