Book E-Z Rent-A-Car hire cars in San Juan

San Juan, Puerto Rico
9 Dec — 16 Dec
Same drop-off
San Juan, Puerto Rico
Thu 9/12
Noon
Thu 16/12
Noon
Driver's age:

Pros

"Super fast and friendly s."(in 69 reviews)
"The ."(in 765 reviews)
" drop off was easy"(in 742 reviews)

Cons

"The was horrible"(in 134 reviews)
"Shuttle bus was "(in 60 reviews)
"The and smelled bad."(in 36 reviews)

Reviews for E-Z Rent-A-Car in San Juan

Overall rating5.7 OkayBased on 199 reviews
Cleanliness
6.1
Comfort
6.1
Overall
5.4
Pick-up/Drop-off
5.3
Value for money
5.5

Recent reviews

Traveller rating
27
16
28
59
0
Find reviews that mention:
6.0
Pros:I did NOT like the daily rate! Was extremely high for the price they showed online.Cons:The car that they gave me.Reviewed 24 Jun 2019
review fromkayak
3.6
Not a very good experienceCons:Not a very good experience for a firts time with this Car Rental. Very soiled chairs for a 2016 model, also was filled with small cockroaches. This was explained to the employee at the drop off and they said it's normal.Reviewed 17 Sep 2016
review fromkayak
2.0
Bait n switch ..scamPros:NothingCons:I have used them in the pass and got screwed with extra charges/fines months later. When i tried to contact, no responsw. When I disputed w bank , they provided my bank with altered documents with my actual signature(any document with a space between the last paragraph and my signature I pUT a huge x on now). Also when i picked up the car last time, it was completely beat up, had to hand it back 3 times to ger stuff fixed. Anyway I was surprised that although I have chosen Alamo on kayak, my reservation came back as ez car rental. I didn't realize this until I went to Alamo to pick up a car. So once I noticed, I didn't go to ez, I instead went to Avis. Yes, more expensive, but I would never rent from ez again.Reviewed 13 Dec 2016
review fromkayak
2.8
Pros:drop off was easyCons:took over an hour to get the car. they were very slow (1 person ahead of me) then rented out the same car twice and had to redo my contract. the car they gave me was filthy on the inside with stains all over, full of dents on the sides and back, and the bumper kept coming offReviewed 22 Apr 2019
review fromkayak
2.8
Will NEVER rent with this company again.Pros:Originally the price was the cheapest but after the EZ Pay toll pass rental it doubled the price of the rental.Cons:After taking our bags into our AirBnb we realized the car was infested with cockroaches. We had been in the car for 3 hours driving to the southwest part of the island and the bugs had already made it into our bags. We were smashing them as they crawled out of the bag and onto the floor and wall. When I went to the car in the morning, I moved an empty coffee can and two giant ones crawled out! When I called EZ I was told I had to drive the car back to trade it in. Both offices were 2.5 hours away, which meant 6 hours out of our day dealing with it. We lost an entire day out of an already short vacation. I tried for 3 days to contact Sandra, the manager, who refused to return my calls. When we finally returned the car, Sandra still wouldn't speak with me in person but sent an employee out to offer me 15% off the bill. Which would have been somewhat acceptable but when I got on the plane and looked, it was 15% of the daily rental fee, which was $7!!!!! Oh and I forget the toll pass. When I told the agent where I was going, she said I would definitely need the toll pass because there was no way to pay cash as you go and the fine for running a toll was $100 or something. This was complete BS!!! Every toll we passed through had a cash option. When I asked Sandra about it, she said it was company policy to sell it that way. Company policy to lie!!!! WTF? Once I got home, I called EZ and actually spoke with Sandra. After 15 minutes of me getting very angry and arguing with her she offered me $43 off the bill for the toll pass. I accepted it but I'm still irritated we were lied to and lost a day of vacation. Prebook charge was $80. Bill when I arrived was $160. Final bill was $111. However I haven't received the credit yet, so we'll see. Do not rent here!!!!!!!!Reviewed 17 Dec 2016
review fromkayak
4.8
Took too long to pick up and drop offPros:People are very nice to the clientsCons:They need to streamline their pick up and drop off process. It took us almost 2 hours to get our car and 45min to drop it off. Will not rent again from this company or any that is outside the airport.Reviewed 20 Dec 2016
review fromkayak
2.0
Pros:NothingCons:Will never go there againReviewed 17 Feb 2020
review fromkayak
2.0
never againPros:nothingCons:everythingReviewed 17 Dec 2016
review fromkayak
5.2
Car Battery was brokenCons:The car battery was broken upon rental - though it worked for the first 1/2 day. After 12 hours of having the car, it wouldn't start. I got a jump from roadside assistance who told me to drive straight back to the car rental to get a new car and to not shut the engine off. So this took several hours on a short research trip I was making to Puerto Rico. I did not have time to waste. Upon arrival to the rental. They offered to switch out the battery, but I said I preferred a new car of a different make (since they had initially given me a car much larger and less energy efficient than I had booked and because I didn't want another model of the car that had just failed me). Instead of offering to compensate me for the inconvenience and lack of safety of the car they initially rented me - which I was stuck in the middle of a road with because I just turned it off for a second when trying to park and then it would not start again - they tried to charge me for the gas 1/4 tank of gas I used. I did not fill the car up because I was instructed to not turn the engine off. I've never filled a tank with the engine on. That does not seem safe. They also initially fought me when I suggested I should be compensated. The wait was very long at this rental place. Everyone was unhappy with their services around me. I am supposed to hear back about compensation for the dangerous car they gave me - but am still waiting. I asked again when returning and was met with a more kind reply.Reviewed 17 Oct 2016
review fromkayak
4.0
Cons:Abrupt counter help. Slow and somewhat chaotic process for pick up.Reviewed 5 Jan 2020
review fromkayak
9.6
Pros:Easy and quick process.Reviewed 3 Aug 2019
review fromkayak
5.2
Pros:Not reallyReviewed 28 Jan 2020
review fromkayak

Where can I find E-Z Rent-A-Car hire cars in San Juan?

5910 Isla Verde Ave, E-Z Rent-A-Car car hires

Address

5910 Isla Verde Ave

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 787 791 1465

Good to know

Most popular car type

Economy

Top tips for hiring a car from E-Z Rent-A-Car in San Juan

  • Economy car hires from E-Z Rent-A-Car in San Juan are around -12% cheaper than other car types, on average

FAQs about hiring a car from E-Z Rent-A-Car in San Juan