Book Payless hire cars in San Juan

San Juan, Puerto Rico
9 Dec — 16 Dec
Same drop-off
San Juan, Puerto Rico
Thu 9/12
Noon
Thu 16/12
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in San Juan

Overall rating6.9 GoodBased on 343 reviews
Cleanliness
7.2
Comfort
7.2
Overall
6.7
Pick-up/Drop-off
6.5
Value for money
6.7

Recent reviews

Traveller rating
78
47
51
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Find reviews that mention:
6.0
Cons:Las facilidades no tienen estacionamiento .Me alquilaron un carro con un retrovisor roto, me lo llevé así pero luego me percaté que la visibilidad era pobre ,aum Ed ntsndo el riesgo de accidente. Estuve un incidente que me hizo pensar la forma de evaluar los carros , mi hija condujo mi carro personal ,al no tener estacionamiento lo hi X o al frente que ademad esta la carretera en malas condiciones.Mi hija al dar reversa tocó el bumper lateral de un carro de alquiler ,y el empleado a cargo la culpo de un rayazo que visiblemente era ilógico que fue causado por el toque ya que mi carro es rojo y el rayazo era blanco ,no había abolladuras ni nada ,pero el empleado insistía que fue mi hija.Esperamos la policía aprox.2 horas,el agente evaluo y refirió que no había daño y que por la posición de los carro no había sido mi hija, el policía retiró con los dedos la pintura Blanca del vehículo del local y se lo señaló al empleado,gerente y supervisor.Asi que cuidado pues no me habían anotado el cristal roto No se cual era el propósito.Reviewed 20 Dec 2019
review fromkayak
4.0
bait and switchCons:Multiple problems with this vendor: -arrived to pick-up car a little after 1 hour & reservation cancelled with no way to reinstate so I had to come back another day, -given car with gas tank empty, -overcharge on the mandatory Autopass, -no notice about needing FULL insurance information to rent car without hidden cost, -new car without key fob automatic entry. This vendor is basically a bait & switch factory. I was not the only person mislead. I observed another renter have a furious conversation because he was getting charged almost DOUBLE his reservation also. Drop this company!Reviewed 19 Feb 2018
review fromkayak
2.0
Not recommendedPros:NothingCons:The price that I was quoted/ reserved the vehicle for on kayak is not the price I actually had to pay, it was about $60 more. They also tried to tell me I was required to purchase the "toll package" and the "car insurance" however after I continued to ask questions I learned they are NOT mandated so I opted not to get it and did not need it. The car was falling apart (plastic door frame), smelled wet and had so much Damage to the exterior. Overall I was not impressed and for the price I paid I would have rather rented a car from one of the rental companies that are on site at the airport as I would have saved myself so much time. As a side note, they say that a shuttle comes thru every 10-15 mins to pick up to take you to rent your car, I had to wait over 45 mins in the heat and then u have to stand out on the side of the road and flag down the shuttle when you see it as they don't have a designated pick up area.Reviewed 20 Aug 2017
review fromkayak
5.2
DON'T RENT FROM PAYLESSCons:We paid almost $100 more in taxes and fees than what was quoted on the reservation (quoted about $150 including taxes and fees, but ended up paying about $240). The weekly rate was the same as quoted, but all of the random taxes and fees added up to an additional $150 on our week-long rental, so although the price looked much cheaper than other car rentals, it ended up being more expensive. The check-in process was EXTREMELY slow. They told me we had to get the toll package because there was no way of paying tolls in Puerto Rico without it, but when we were driving around we definitely saw people paying cash for tolls, so the Payless employee literally lied to our face. The entire rental process with Payless was extremely frustrating. I will never rent from there again, and would advise everyone else to avoid them as well.Reviewed 18 Jan 2017
review fromkayak
6.4
Pros:The vehicle was exactly what we were told we were going to get. Enough room for our family.Cons:Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.Reviewed 1 Feb 2020
review fromkayak
6.0
Pros:The service in general is okay. Short commute from airport to location. As do all retal places they have fees and the employee are trying to get you to have an upcharge (normal) just say no thank you. They have new cars my car had less than 2k miles of use. The toll in Puerto Rico as in some states is electronic with a sticker. ONLY If you have a car in the island you may add funds in the tolls to your account this does not apply in the puente Moscoso toll. Payless car rental has a daily fee for the toll regadless of uses, other places have the fee plus the cost of the toll. Fyi if you do not pay the toll it is a fee 100$ per toll + cost of toll. I would definitely rent from them again.Reviewed 29 Jan 2017
review fromkayak
6.8
Not exactly what was paid for.Cons:Arrived foe pick up of vehicle and the vehicle we picked and paid for wasn't there. We had 5 people so we needed the SUV I ordered. Said none were left-what I ordered it??? Ok so we need a car so we have to take the best they can offer at this point because we are offsite of any other car rental. Drop off was t that easy either and then on way back to airport we were in the van with another couple and the guy was saying they also didn't get the car they ordered. He said he would never rent again. Totally get it.Reviewed 3 Jan 2017
review fromkayak
2.0
Terrible rental. Never again!!!!Pros:I liked that I was able to drive around town.Cons:We didn’t get the car we had originally reserved online. They gave us what seemed like their worst car on the lot. It was given to us without having been washed. It was also very smelly on the inside. And very dirty inside. As far as driving was concerned, it pulled to the right as you drove which meant it needed to be aligned. Even the brakes were bad. When we complained, there was little concern or effort to better accommodate us from the agent helping us. We were even hit with surprise fees. We should have returned the car and rented from someone else but time did not permit. We will never rent from this place again. Just terrible!Reviewed 7 Apr 2018
review fromkayak
3.2
Pros:The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.Cons:The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.Reviewed 12 Feb 2020
review fromkayak
3.2
Never again!Pros:Nothing good about them. I saw several who refused to rent the car from payless and left. Terrible customer service.Cons:Took a long time to get the car. Overcharged me (changed the total amount from what I was promised at booking) and was told to read the fine print better. On top of it, they charged an extra $200 as 'deposit" but would not account for it in the contract. Not sure if I will get it back. When I called from the airport, they never answered the phone and when I mentioned at their office, I was told that they were too busy to answer the phone. They lied about that I cannot get on the road without a mandatory toll package and I was forced to buy it and wont refund when I called their office the same day I rented the car. I will NEVER rent from Payless again.Reviewed 27 Apr 2017
review fromkayak
6.4
They need training in efficiency at the pick-up coPros:Drop off was fairly easy. Counter staff was friendly.Cons:The wait at pickup was VERY long -- and it was late at night, so we were very tired. It was a busy time; Christmas week, however it did seem like the employees didn't do anything to speed up the process. They spent a lot of time chatting with people at the counter, uncaring about the long line of tired people waiting. I also felt that we were pressured into purchasing their toll package, which we didn't need as we were staying in an area away from the toll roads. This must be a commission scheme. Very unhappy with them not being truthful to us.Reviewed 17 Jan 2017
review fromkayak
8.0
cost more than expectedPros:First things first, the shuttles are on a regular schedule, but knowing that you're in the correct place to catch it was not so clear. The staff was helpful, giving us maps, directions, and suggestions. As others have mentioned the cost was about 3 times what was quoted.(quoted $106 paid $289) There is a lot of extra fees and taxes that we were not used to or expecting. I don't know how much the tolls cost because we added the ezpass thing but only having gone through toll booths four times we were charged $30. Might be a flat fee per day but not sure. Then there was the insurance which added $120 for the week because we needed proof that our insurance would transfer over. However, after experiencing the driving still in the area and the damage to local cars, I think I was money well spent.Cons:Lots of added unexpected fees and taxesReviewed 8 Feb 2017
review fromkayak

Where can I find Payless hire cars in San Juan?

Baldorioty De Castro Ave, Payless car hires

Address

Baldorioty De Castro Ave

Hours

Monday05:00 - 23:00
Tuesday05:00 - 23:00
Wednesday05:00 - 23:00
Thursday05:00 - 23:00
Friday05:00 - 23:00
Saturday05:00 - 23:00
Sunday05:00 - 23:00

Phone

+1 787 625 8880

Good to know

Most popular location

Baldorioty De Castro Ave

Most popular car type

Economy

Top tips for hiring a car from Payless in San Juan

  • Economy car hires from Payless in San Juan are around -12% cheaper than other car types, on average

FAQs about hiring a car from Payless in San Juan