Find reviews that mention:
2.0
Pros:The staff was unhelpful and unfriendly,Cons:Kayak and Economy Car Rental should fully disclose the legal requirements for renting a car in Mexico. We were unable to decline the insurance even though we had the option to decline it online. The agent was rude and unhelpful.Reviewed 7 Jul 2021
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2.0
Pros:The car was OK, had to jump it once because it couldn't stand the radio on and the car was very weak and sounded like it had some transmission problems. But it did it's job, can't expect much from a RenaultCons:I made the reservation for $70 for all 5 days, thought it was a great rate. When we got there they said there was a mandatory insurance that jumped the price to OVER $250 for 5 days. Why are we booking at such a low rate and believe that is the TOTAL price as the website says then figure out we need to pay 4x the price at the spot. Then I extended for another 2 days and it was over $120 for the 2 days. Super misleading and that is definitely Kayak's fault for quoting such low rates, I wish they would honor the rate that I was quoted before I made my way to Mexico and got ripped off because I needed a car. Literally everyone was complaining about the huge insurance rates at the store.Reviewed 13 May 2021
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4.0
Pros:Drop off was easy.Cons:The required insurance wasn’t include in the upfront price and the cost was doubled when insurance was added. The car was a piece of junk, including drivers side large crack in the windshield, no power, one tire almost bald.Reviewed 25 Apr 2021
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2.0
Pros:nothingCons:Everything. I reserved a Jeep Wrangler for a quoted price of $44.60/day. When I arrived they told me they don't even have any Jeeps, instead they would rent me a Renault for $107/day. It is completely unacceptable that they chose not to honor the reservation and tried to charge me extra for an inferior vehicle.Reviewed 8 Jan 2020
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5.6
Pros:YESCons:The car had a bad starter==half the time we wondered if we would evero get the key to turn on. Missing left front hubcap when we picked up car Insurance was a scam. $1100 USD Will not rent again from youReviewed 1 Dec 2019
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3.6
Pros:Staff was friendlyCons:The car was absolutely not in the class that we orderedReviewed 25 Nov 2019
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2.0
Pros:LousyCons:CrooksReviewed 18 Nov 2019
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10.0
Pros:Carlos was great! Very informative and thorough.Reviewed 6 Oct 2019
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6.0
Cons:Shuttle at airport would be a good idea. Insurance costs listed up front not slammed at the end.Reviewed 28 Aug 2019
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4.0
Pros:The car I selected was what I got.Cons:The company forced me to buy their insurance even though I had bought insurance for the car prior to arriving. It cost me 200 dollars extra. I feel scammed.Reviewed 11 Aug 2019
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2.0
Poor vehicle quality and servicePros:NothingCons:Office in a hotel room at airport which I thought was weird. Get the car, it was dirty and seat belt was broken in backseat where my youngest would sit. I simply ask that it be fixed, replaced with a different car and I would go on my way. After 2 hours of trying to convince me to just take that one because they didn’t have an option I canceled. They tried to tell me I couldn’t because I already signed the contract etc. after more arguing that I haven’t even driven it , I canceled, called my credit card company and walked in lobby of hotel/ office and lady who happened to own a small car rental was there to use the gym at hotel. She hooked me up in 10 min and I was gone! All In car rental is the way to go in Cabo Mexico!Reviewed 28 Jul 2019
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6.0
Pros:All of the other rental companies had drivers waiting at the airport. When we tried calling the number, it would not go through. After 20 minutes, we ended up taking a taxi to the hotel where the office is located in a hotel room.Cons:The drop off/pick up could have been a much better process. The attendant helping us, Cecilia, was wonderful, however and the car was fine.Reviewed 19 Mar 2019
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