Reviews for Enterprise in Albany
- All reviews 100%
29 Jan 2018
Friendly, professional, knowledgeable team!
Pros: Very easy, hassle-free process. Answered all of my questions and concerns above and beyond!
28 Aug 2017
Pros: The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!
8 Aug 2017
Pros: The pickup process was pretty easy and informative. free upgrade. Very accessible from NYC. Offered to give me a ride to Rte 4 on car return. Sent receipts directly to my email.
Cons: On returning the car, there was about a 10 min slot where I didnt know what to do or to whom to talk. It seemed that everyone was a lil flustered. The main problem was that the first guy to see me didnt let me know that someone would be with me even tho I greeted him, he simply passed me by. When I walked into the ofc, a guy at the desk was walking out and did tell me that someone would be with me. I'd already parked the car in a spot and checked it over by then. Was jus at lil strange and frustrating, but the agent who did finally help me was very pleasant and efficient. 9/10 I'd rent here again.
14 Mar 2017
Pros: The car worked well. The staff were nice and made pick up and drop off easy.
Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'