Reviews for Hertz in Albany
- All reviews 100%
31 Oct 2017
Cons: When we arrived we were informed we had no reservation. I couldn't find the reservation details on my phone at the counter. The desk representative couldn't find evidence of any reservation. We ended up renting a car from National even though we had pre-paid for our Hertz rental. It was this request for a review that convinced me that we actually had made the reservation (and paid) which I was able to confirm in my account history.
5 Sep 2017
Had to rent off airport to save about $150/week
Pros: Nice car - worked well - great gas mileage. Glad we could save the money by renting off airport and then we were able to return the car at the airport which was much more convenient.
Cons: The offsite rental place was unattractive, gross bathroom and the salesperson was rather pushy - trying to sell us lots of extras that we didn't want.
28 Jul 2017
Pros: The staff really accommodated for our particular needs.
18 Jul 2017
Pros: The rental agent was helpful. The car was clean and right for what I needed.
Cons: To order the rental car months ago, I had typed in "Albany NY AIRPORT," and when I got to the rental counter found that the pick-up place was a HALF HOUR AWAY from the airport! That should have been made much more clear. Very frustrating after a 7 hour flight! Big hassle to cancel my pre-paid reservation and get a new, more expensive rental.