10.0
Smooth and no hassles. My fav rental companyReviewed 9 Aug 2026
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2.0
Horrible experience. Was not able to rent a car through Enterprise even though I had one reserved/confirmed. When checking in at the airport I was told there were no vehicles available. Ended up renting through Avis and had to pay an additional $800 to what I was planning on spending as there were only a few cars available. I flew in for an event 2 hours away that I needed to be at so was desperate and rented a vehicle despite the high cost. Enterprise said they tried to call to let me know there were no vehicles available but did not receive a call. The contact number was correct. There was no email sent which would have helped. I’m very frustrated with Enterprise and Kayak and I do not want to rent from them or use Kayak ever again.Reviewed 8 Aug 2026
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6.0
The high pressure add on insurance was a bit muchReviewed 8 Aug 2026
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10.0
From the check in counter guy who was very efficient and professional, to the pereson in the garage also the same. Then when i brought car back the return rep was equally efficient.Reviewed 7 Aug 2026
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10.0
The staff was very professional, great service.Reviewed 7 Aug 2026
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8.0
SPEED OF SERVICE. COMPETENCE OF SERVICE. OFFERS OF AVAILABILITY. ALL OF WHICH MAKE ENTERPRISE MY FIRST CHOICE IN A COMPETITIVE MARKET.Reviewed 7 Aug 2026
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2.0
Terrible experience, I reserved a Van and when I arrived to pick it up they told me that they had no vans!Reviewed 6 Aug 2026
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2.0
This company in Woodstock has a very disrespectful front desk. We broke down and was already a very stressful trip. He checked us in and their car reader wouldn’t work for American credit cards and my phone died. So my fiance had to use her debit and provide references, utility bills (thank god we had them on a road trip) and $420. They didn’t send her a copy of the contract and they sent it to my email instead despite me not renting the car. We need to tow our car from Woodstock to Windsor, they wouldn’t even give the keys to the CAA driver because they may have to say an extra 10 minutes after close. We had to return to Woodstock and rent a hotel room while we called CAA as we have young daughters. We returned it the next day at the specified time they told us to—to a key box in Windsor the next day fifteen minutes before the time they verbally told us. They then claimed since it was a holiday they couldn’t check the car in and we have to pay for the days that it sat idle in the parking lot—despite not having a working car. Don’t you think we would have kept the car for a few days while ours was being towed back? The vehicle was physically returned at the agreed Return Location by the contractual return time. The agreement contains no provision stating that a statutory holiday automatically extends the chargeable Rental Period to the next business day.Reviewed 6 Aug 2026
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10.0
After I picked up the car and got to my destination, I noticed there is a small bag of garbage and empty McDonald’s bags and wrappers in the backseat on the floor. No big deal took two seconds to clean it up. Everything else was excellent. The people are very friendly very knowledgeable. Couldn’t ask for anything better thank you very much and I’ll rent from you the next time down there!!! 😎Reviewed 6 Aug 2026
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8.0
I reserved the car through Kayak/Expedia the night before. In the morning, Enterprise called me to let me know they might not have a car for me and explained that it was because I reserved it through Expedia a few hours earlier. Needless to say, it was unacceptable and the reason didn't make sense. If Enterprise cannot honor online reservation through 3rd party, then don't allow it. Eventually they found a car and it was all good. Staff was very friendly and efficient, and car was great.Reviewed 6 Aug 2026
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4.0
1. The advertised location had changed. I walked to the address provided on line only to find a notice in the window saying had moved to a new address 40 minutes walk away. 2. I ordered a 4WD but was given a standard 2 wd. 3. When I picked the car and began driving I noticed the petrol gauge was on almost empty. I photographed the fuel gauge and clock. 4. At the drop off at the Toronto Pearson Airport, I was told that the Sault Saint Marie agent had listed the fuel gauge as full. 5. I returned the car 3/4 full. 6. I was compensated fully.Reviewed 5 Aug 2026
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2.0
The car I reserved was not available so I was given a different one. I quickly realized the car drives and feels unacceptable, so I called to switch it. After being told no problem, just go to any enterprise and we’ll switch it. I tried for four days and everywhere I went, they kept saying they didn’t have a car. Finally gave up.Reviewed 5 Aug 2026
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