Book Enterprise Rent-A-Car car hires at Raleigh-Durham Airport

Reviews

Recent reviews

Traveller rating

Wonderful

11

Very Good

2

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

3

Find reviews that mention:

car was greatget the car

staff was very helpfulairport location

car available

2.0

I had a terrible experience with Enterprise Rent-A-Car, and I strongly advise anyone considering renting from them to think twice! On Thursday, August 22, 2024, I rented a car from their Raleigh, North Carolina branch, with plans to drop it off in New York City the next day. While booking online, I requested a car seat and was informed that if available, I might be charged at pickup. When I arrived to pick up the car, I was charged for the car seat, but they failed to provide one. Yes, I was billed for a service they did not deliver, and I had to go out of my way to buy one myself. This alone is unacceptable. After returning the car in NYC, I contacted their customer care to report this issue. I was told that the Raleigh office would call me within 24 hours to resolve the matter. Well, guess what? 24 hours came and went, and no one called. I waited 72 hours—still nothing. When I called back, I was told to wait 5 business days. After 10 business days, I called again, and I made it very clear that this would be my last attempt to resolve the issue. I even told them that if I didn’t hear back, I would assume they were simply keeping my money and that I would share my story so others wouldn’t fall victim. Well, here I am, 4 weeks later, and no one has called. Enterprise has taken my money and completely ignored my complaint. The customer service is non-existent once they have your money. If the situation were reversed and I owed them, you can bet they would’ve been calling me non-stop. But since it’s their fault, they don’t care. If you’re thinking about renting from Enterprise, save yourself the frustration. They took my money without providing the service, and then completely ghosted me when I asked for help. I will never rent from them again, and I recommend you avoid them as well!Reviewed 17 Sept 2024

review from

10.0

Great! Everything was quick and efficient. Easiest car rental ever.Reviewed 7 Jan 2024

review from

9.6

Pros:The gal that escorted us to our vehicle was excellent. Made a nice upgrade gesture that significantly enhanced our trip.Cons:I should have been told during my order placement that u were offering a 3rd party insurance company where u would have required me to use my deductible...then “I” would have to get reimbursed from the insurance company. Sneaky!Reviewed 9 Sept 2020

review from

9.6

Pros:The renting process at both airports and the car were great.Cons:The website and confirmation. Other than going into the Kayak System, I had no email confirmation about my rental. So I was nervous that the reservation did not truly exist. It did, but without some confirmation, it was difficult. I would also like it if there were notifications sent the day before confirming the reservation and what to expect.Reviewed 3 Aug 2020

review from

7.2

Pros:Staff was very helpful and check in was super speedy. Vehicle was very clean and well outfitted.Cons:Due to Covid the rental offices of a number of rental agencies had been combined to a central location, a fact that was not relayed to myself or many renters as there was lots of confusion with folks picking up and dropping off vehicles. People should be advised to call their rental provider for updated information on new operating system.Reviewed 22 Jul 2020

review from

9.2

Cons:Inside of the car cleaner, dog hair all overReviewed 5 Jul 2020

review from

8.4

Pros:Your staff was very nice and did the best they can do with all this Covid stuff going on. Returning was super easy and fast!Cons:Actually I really didn’t like my van. It was fine and it fit my family. I drive an suv at home so I would of preferred that but they are costly to rent. But all in all enterprise was great and I’ll use enterprise again. Thanks!☺️Reviewed 1 Jul 2020

review from

2.8

Cons:They would not take my debit card to make the payment.Reviewed 9 Jun 2020

review from

More

• How much does it cost to hire a car from Enterprise Rent-A-Car at Raleigh-Durham Airport?

  On average a hire car from Enterprise Rent-A-Car at Raleigh-Durham Airport costs £67 per day.

• What is the most popular hire car from Enterprise Rent-A-Car at Raleigh-Durham Airport?

  Mini (Chrysler Pacifica or similar) is the most frequently booked hire car type from Enterprise Rent-A-Car at Raleigh-Durham Airport.

• Where can I find Enterprise Rent-A-Car hire cars at Raleigh-Durham Airport?

  1008 Rental Car Dr is the closest Enterprise Rent-A-Car hire car location to Raleigh-Durham Airport. The telephone number for this location is +1 844 942 0329.

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Raleigh-Durham Airport (RDU)?

  Yes