FAQs about hiring a car from Fox at San Diego Carlsbad-Palomar Airport
Does Fox offer shuttle or airport pick-up services from San Diego Carlsbad-Palomar Airport (CLD)?
No (according to our data)
Reviews
Pros
" and helpful."(in 863 reviews)
", short enough process."(in 863 reviews)
" and respectful."(in 863 reviews)
Cons
" horrible and rude."(in 364 reviews)
" and smelled"(in 2734 reviews)
"2 for car."(in 375 reviews)
Overall rating5.6 FairBased on 9519 reviews
Cleanliness
6.0
Comfort
6.2
Overall
5.6
Pick-up/Drop-off
5.6
Value for money
5.9
Recent reviews
Traveller rating
1265
810
175
802
246
0
2768
Find reviews that mention:
2.0
Rude and unprofessional. Would not recommend.Reviewed 30 May 2025
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2.0
Horrible. The don’t talk about the money you have to leave with them, literally I had to put 13 thousand dollars in the case that something happen to the car. That cost a car on Mexico.Reviewed 28 May 2025
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2.0
The air conditioner in car we rented did not work! Asked for partial refund, could not do because we went thru Expedia.Reviewed 15 May 2025
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6.0
The insurance I purchased through kayak was not covered with Fox so I had to buy separate coverage again if not any damages would be charged onto my credit card.Reviewed 15 May 2025
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10.0
GoodReviewed 6 May 2025
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10.0
Great pricing, friendly service, and easy pickup/drop off.Reviewed 5 May 2025
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10.0
Our first rental through Turo was somehow cancelled on us. We went to Fox and were helped by Thomas. He was wonderful to us and helped us get a car ASAP. I recommend.Reviewed 4 May 2025
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8.0
I saw an additional fee for cross-border travel that I had not expected and that was not explained to me. That is disappointing.Reviewed 4 May 2025
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10.0
Quick in and out. Best price.Reviewed 30 Apr 2025
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2.0
Absolutely unacceptable experience – negligent, unprofessional, and completely frustrating. While the desk agent was polite, that’s about the only positive thing I can say. The vehicle I was given was clearly not inspected before being handed off to me. I understand rentals can have quick turnarounds, but basic safety checks like working lights and proper tire pressure are non-negotiable. It was appalling to see another customer being brushed off when they pointed out a broken taillight and were simply told “don’t worry about it.” Seriously? In my own case, I raised concerns about the low tire pressure reading and asked if there was an air machine. Instead of a proper inspection, an employee casually said, “It’s just a bad sensor. Don’t worry about it.” When I insisted on having it checked, he handed me the air hose and told me to fill the tires – then walked away! Unbelievable. Turns out the sensors were fine – the tires actually needed air, which I had to confirm and address myself. On top of that, the lower driver-side cover was literally dragging on the ground while driving. How is this considered road-ready? To make matters worse, the drop-off process is a nightmare. The location has limited hours (8 AM to 6:30 PM), and for after-hours drop-off, you're told to take pictures and email them. Except – their email inbox is full, so your messages bounce back undelivered. Their phone line? Either constantly busy or flat-out ignored – I’ve called over 20 times in the last 22 hours with zero response. And good luck getting help from their parent company, Fox Rent A Car – the reps are clearly reading from scripts and offer no real assistance. Now it’s been over 30 hours since I dropped off the car, and I still haven’t received any confirmation, acknowledgment, or receipt. I have no idea if they even know where the vehicle is, and I’m left worrying about being charged for late return or ongoing parking fees – which, by the way, they force customers to cover for after-hours returns. This is hands down one of the most irresponsible, disorganized rental operations I’ve ever dealt with. If you care about your time, money, and safety – stay far away from this place. They do not deserve your business.Reviewed 29 Apr 2025
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8.0
I all worked out fineReviewed 28 Apr 2025
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2.0
The staff is extremely rude and incredibly slow in processing your rental and rental return. We bought full coverage for the car, and they still spent 20 minutes inspecting the car for previously documented damages upon our return of the vehicle. Never again.Reviewed 25 Apr 2025
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