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I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
*great location , very friendly staff ,excellent service
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
general atmosphere nothing
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
I feel that i am in my country It need to renew
An absolute gem. Make sure you stay there. Nothing
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
Most everything Nearly nothing but if there is complementary water in the room
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
The Breakfast was nice.The staff were good .
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
Male front desk staff.
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
A good business hotel in the centre of the city
Beautiful rooms with a great view.
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
great room and seervice great breakfast buffett need and interior roonm street noise too loud
Very good location, really great room and bed. Breakfast was really good.
Close to metro and shops The room did not have a bath
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
Resturant,Service,Room small reseption
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
View of city very expensive phone calls
Nice location. Gives an excellent view of the Frankfurt Skyline.
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
location, quality of accomodation
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
Design and location
The size of appartment was very good, plenty of space. The fitness facilities and swimming pool also very good.
Great view. I have stay in 15th floor. Amzing.
Brand new hotel in great city centre location (about 20 min walk from and exhibition halls). Very friendly staff and excellent facilities.
The hotel staff are fairly kind, the rooms and facilities are very clean and well-maintained.
Spacious new apartments ideally located in the city. Very kind staff.
The apartment was excellent, we had booked a studio but on arrival were given a free upgrade to a 1 bed apartment on the 15th floor. The view was fantastic and the apartment spacious, clean and very quiet. Its location was such that it was easy to find from the station, and only a 10min stroll to the old town or across the river. nothing
The staff at the hotel were very helpful and friendly. Our room was large, comfortable, and modern. We had a beautiful view of the city from our room on the 16th floor. The hotel was just outside of what I would consider the "seedy" area of Frankfurt--near the train station. Just walk the opposite direction (east) and the area is beautiful. Very close to the river, Sachsenhausen, and the Romer. We parked our car when we arrived and didn't need it once--almost everything is in walking distance. We would stay here again without question. The staff at the restaurant was very nice but the food was pretty mediocre. Eat elsewhere.
Great staff and location.
it is not just a hotel room but a studio.makes the stay much more confortable.
Very well situated, close to the main station and not far from the shopping area. Clean, well-appointed room, adequate breakfast. The ideal place to stay for a short break in Frankfurt.
The single rooms in this hotel and very small and have a claustrophobic feel, will high ceilings and little floor space. Whilst the rooms are clean the facilities are lacking. Single rooms are OK for the budget traveller but not ideal for business.
stylish old building with high ceilings, easy to find a parking place near the hotel
very convenient nothing negative. website choice which was exactly right. sorry stay was cut short due to unforeseen circumstances.
Comfort, price and central location.
Great location, friendly efficient staff and superb value!
The cleanliness and comfort of the room. The facilities were modern, clean and adequate for a short stay.
I loved the stylish cosiness of my room & the outlook onto a beautiful old historic building opposite. I wished that there was an English language option on TV other than CNN or BBC-news only channels. Jet lag makes for some long wakeful hours in the middle of the night when tv can help to pass the time...
The bedrooms were beautiful!
small size, comfort, service, breakfast, beds decor
The actual hotel and rooms was the most fantastically designed hotel i have ever stayed in, staff were friendly and entertainment at night was superb. I would'nt fault this hotel at all but my only minor complaint was that there wasnt tea and coffee provided in the rooms.
Rooms were large and comfortable - beautifully designed. Staff were very helpful. Location was handy to the city and main train station. Some staff and restaurant tended to the "too cool for school" side of things.
Nice room, perfect interieur and service My room to the street was to noisy, I will book one to the backyard next time
Close to Messe, near the tram line; good food and tasty cocktails, hip space and rooms. Free bikes! They have an affiliation with a gym but there was a hug disconnect between the front desk staff and the gym itself; make sure you get a clear breakdown of what is offered. \ The biggest complaint though, was someone on my team had booked a room through an online vendor, but her father died the night before; when she tried to cancel, they weren't willing to work with her because of the online booking; they wanted to charge her for 90% of the room. Short-sighted of them, as we stay there for a trade show every year. Best they could offer was a credit for a few months. I tried to talk to them but they were not willing to negotiate. Too bad, as we liked the place but probably won't stay there again.
friendly staff furniture in breakfast room sometimes uncomfortable (small tables)
wifi signal needs to be better in rooms.there is no chance that you can be online from the rooms
Very friendly staff ; understanding towards the children; basic but well prepared and very tasty food rooms beautyful but small (for two adults with two small children)
Nice hotel, good designe
I enjoy the life music with a good food and reasonable price at the restaurant.
The hotel was one of the best hotels I've stayed at recently. The staff are really nice and do not hesitate to help, the Gibson music room was a really nice touch as were the free iPads you can get for the duration of your stay. They also offer a free three hour car rent, and the food is exceptional. With open bathrooms this hotel is obviously suited for solo travelers and xouples but not families :-).
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
closeness to downtown
very good staff and excellent location, possibility Russian language TV and free Wi Fi
Very good location The room was perhaps not cleaned as well as it could have been.
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
location to train no
Elegant; extremely clean; excellent staff.
the Location, very clean,
The hotel staff where extremely friendly and the service was excellent I would definitley recommend this hotel to my friends. No I was with my mother and younger sister and we had a triple room. To be fair we checked out at six am and they had a breakfast ready forus we were very impressed.
Location was great. Staff was very kind and helpful. All I needed as a businessman was available. My room was very small but tidy. The lift was a bit lazy.
The room was very clean and modern. The buffet breakfast was really good. The room was smaller than I expected.
Location close to the railway station, fantastis breakfast, very clean and modern decor and very friendly and helpful staff. We loved it
Small room but you can get everything you need; 3 minutes to main train station. You can see a lot drug addicts in the street close the hotel.
It's very clean The lift is too small
good design but very tight rooms as usual in most frankfort hotels they offer a very tight studios and call it single rooms,,,,,,i advise always to book a double---which is tight as well---instead of having a very tight single rooms which is so bad kind of rooms and expensive too
Convenient (close to the train station), surprisingly quiet, clean, relatively inexpensive.
Very clean and comfort. Easy access to the city center.
free wired internet worked perfectly
The room I stayed in was lovely; elegantly furnished, it was actually a bedroom plus kitchen/office area with French doors to a balcony overlooking the charming garden. I also enjoyed the breakfast served in my room, especially the large pot of good coffee. Although there was a little kitchen, I wanted to make a cup of tea, and was given a pot to boil water, which was fine. I am thinking of booking again, and hope more kitchen related items would be available, as I sometimes like to fix a light dinner.
Helpful staff, tasteful furnishing,situated very near to banks and opera nevertheless quiet
room quality, staff professionalism lots of steps and no elevator
location and quality of the room & amenities no airconditioning
-Rooms are very spacious and clean. Once heating turned on it is quite powerful and heats room quickly. Quiet location. -It was disappointing that the guesthouse did not provide a Kettle with Tea/Coffee provisions especially as rooms have a kitchen. --The heating could do with being turned on for a few hours on the day of the guests expected arrival as the room can get quite cold in winter with the heating switched off.
Plenty of space for a good price. Quiet area.
Good location, good rooms, friendly staff As stated by others there is no lift and the stairs are steep and difficult to navigate with any reasonable size suitcase. The breakfast option is limited and rather expensive, eat elswhere..........
Good location in a residential area close to the train station. Although we had a kitchnette, there was no place to eat (only 2 chairs and a small desk) and no cooking utensils provided (only plates, silverware, cups). We had a balcony, but no chairs to put outside and sit. The breakfast was a fixed price (10.50 Euros) with no options for more or less food at differing prices, so we opted to eat at the train station. There was no reception area to sit and wait for friends to arrive and street parking is scarce.
I upgraded my room at checkin for a larger room and actually was given a smaller room with a shower that did not work, when I went to check out it seems that the staff did not care about the problems. I did manage to get them to reduce the rate to a standard room.
Very close to Frankfurt main train station. 10 minutes walk to shopping area. Hotel parking cost 15 Euro per night which is to much.
thre were no chair in my room.
breakfast was good and room comfortable only one towel when two people staying. having to go to restaurant to get teabags and milk, when not replaced. Could not shut the door, it just would not lock. we got the housemaid and the receptionist and handy man none could shut the door to lock. perhaps we were unlucky
The hotel is close to the red light district. There were always some suspicious persons around. I once saw a man giving some drugs to another man on a street near the hotel. Otherwise the hotel was good.
Very conveinient location. Friendly helpful staff. Hotel was quiet and very comfortable
Really close to the financial district and the train station. It is in the centre. The district isn't the best, but I didn't have any problem.
Die Dame die uns eincheckte war nicht freundlich. Wir wurden erst einige Zeit ignoriert bis sich eine von drei rezeptionistinen die mühe machte aufzublicken. Uns wurde gesagt das die zimmer nebeneinander seien, waren sie aber nicht. Das zimmer war sehr staubig und in den gläsern waren kalkablagerungen. Ich würde hier nicht mehr übernachten. Es ist definitiv kein 4 sterne Hotel! Das WLAN ist viel zu langsam, so macht es keinen sinn.
It was located between main train station and shopping center.
Location (easy to reach the business and touristical points) Functioning the plumbing in the bathroom
The breakfast has a good selection of cereals, cheese, bread and fruits. The room is clean and comfortable. The reception is helpful in providing us with a map and direction to the city.