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Great Staff. Comfortable beds and very nice bathroom
Service of the staff. The lady staff at the reception was very helpful and friendly.
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Everything the breakfast it's not good, could be better!
location high cost
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
free WI-FI is very useful, central and quet location
The location is perfect The restaurant and the lack of parking facilities
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
The atmosphere of professionalism in combination with comfort.
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
Staff were very helpfull Location is great
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
the location of the hotel is very good the smoking room is very small room
Heater did not work.
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
Beautiful room, lovely presentation, very spacious
clean, professional staff
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
Location clean tranquile modern Close to train station helpfull staff No comments
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
Clost to train station, clean and price is reasonable
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
When you click on the executive delux rooms pictures you see a very nice terrace that overlook Geneva Lake, makes you so excited to see the room. at the check-in they tell you we're sorry we just have two rooms that overlooks the lake and they are not available. try
The location was great - right next to the train/bus/taxi station. For the price, this was a reasonable hotel. We asked for a load of laundry to be done and they did it promptly within a day. Charges for the luandry were high but not exorbitant. No room service available. No restuarant in the hotel.
good value by Geneva standards and walking distance to lake,station, shops and restaurants. lounge and bar facilities were quite small.
Modern, clean room, freindly staff, very close to the town center. Parking expensive (chf 40/day), breakfast not included in the price
the location and the view from the window
It met all my needs
Warm and accommodating front desk personnels, feels like we were not in Geneva (you know how bad the service is around Geneve)
Excellent and very comfortable rooms, excellent service
The Hotel Staff was friendly no
We knew from the moment we entered the hotel, that we were going to enjoy our stay at Hotel N'vy. The staff were incredibly welcoming and made the check-in process as simple as possible. I loved the modern features of the room, from the lighting to the bathroom. We had a very well stocked mini bar full of good quality spirits, wine and soft drinks - as well as snacks. My sister and I both really enjoyed the buffet breakfast in the morning. I personally found the hotel to be great value for money for Geneva and is deserving of 5 stars. The overall ambiance of the hotel was lovely and I would definitely like to return.
Clean and quiet hotel; food was good, small but cosy bar, friendly staff except for the breakfast crew. 35 SwFr for parking per night seems a bit steep! Swiss Brkfast staff were grouchy all three mornings.
its a too expensive accomodation
large, spacious room, beautiful hotel in a very central location,Excellent service
Location and Quality of the Restuarant View from the room
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
The room was very nice, lovely decorated and very comfortable.
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
Comfort, location (close to transport links, and railway station). Quiet room. Although location is good it is in a rather run down area.
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
free internet access included / very nice decoration
free WLAN & public transportation pass included
Restaurants and Business services
service room service
The concierge gave false/conflicting answers/suggestions most of the time.
very very splendid hotel !!!
Breakfast. All was so fresh and very tasty! NO
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
The pool and related facilities were very good
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
the rooms that the breakfast not incloded with the price of the money
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
Nice furniture, quiet. Very small room.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Good Location, could walk from train station and very near to the Lake and all the attractions
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
the room ,thier customer experince nothing
Charme, rooms and staff
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
amazing service .. excellent location .. staff were extremely friendly loved everything
Friendliness of staff, quality of room and cleanliness. Value for central location. Shower hose was leaking. Very small lift. Handrails on main stair were inadequate for 'senior' citizens. Poor sound proofing of door between rooms.
Very nice decoration.... Great location The restaurant in the Hotel is just great. Thank you for everything..
Ready for early check-in, which was not expected by us Very helpful staff at the front desk Comfortable enough Close to things to see and do Safe neighborhood Breakfast too expensive, but plenty of other places available
Very friendlly staff and nice hotel also close to the lake and so quite
Great Hotel, nice rooms, nice location. Very clean Yes the loby smells cheese :) Not the rooms
great location small beds!! but I guess this is the standard in europe
The hotel was setup like a Swiss Lodge, we arrived to a plate of fruit and bottle of wine which was fantastic, accompanied by the Geneva travel card which made our day perfect. Comfortable bed, clean room. Fantastic hotel. I didn't like Geneva, but thats not this hotels fault.
near the lake and cleaning no
We had a large and well-appointed room in a hotel quite near to the centre of Geneva. Good and free wifi, bathroom with a bathtub (not just a shower). Good value for Geneva. The lighting in the room is too dim to read in bed. I would suggest investing in some higher-wattage light bulbs. The reception advised us that the Seleve cable car would be open but it was not, so we wasted a trip. And the lobby really does smell of cheese (but not the room).
The location was great and the staff was polite. We were resting on our first day only to have another guest come into our room. The front desk accidentally assigned another guest to our room. Thank goodness we were in our room. I sure the man was honest but we didn't like that someone could just come in.
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
Friendly and smiling personel at the reception ready to help you .
location is very close to everything Staff unfriendly
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
Location, room size Service at the breakfast could be improved
The staff was incredibly nice! I've been upgraded which is always pleasing.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
services like the spa and free internet, location in the city, nice room, friendly staff
The Windsor Hotel is located within walking distance of Cornavin (train station) , the bus station and easy walking distance to the lake. The hotel, having a modern minimalist, design was clean and comfortable. While the room was small it was adequate for our visit. Breakfast was fine with fresh fruit, cheeses, meat, hard boiled eggs and a variety of breads. Staff was friendly and helpful with suggestions of activities in the off season, when tours are not operating. The exercise room was large and well equipped for a hotel of its size. This hotel is one the edge of the Red Light District, however we were not bothered by people on the streets.If one is strictly English speaking, there were no English TV stations subscribed such as BBC news. The in room amenities were scarce, while we had a coffee machine, there were no cups, nor coffee. Our room had no desk or table.
Breakfast was really good; room and hotel were very clean; lots of hot water, bed and pillow were comfortable; friendly and helpful staff. Condition of paint and plaster work in shower was not perfect and one assumes that daily showering will create more damage. This might be something that the hotel should address
Fittness and Sauna are very good Too small rooms, small Breakfast buffet (i.e. missing Nature yogurt), Sauna was broken (not more than 60°C)
Access to the spa/gym and delicious continental breakfast included Wireless access was through an unsecured server with an expired security certificate---I connected anyway because I had to work, but it made me nervous.
Excellent hotel None
Friendly People, good internet Shower broken, very small shower/toilet location, little offer on tv,
Clean, good gym, breakfast with good coffee, close to train and bus stop Street noise a bit much on Friday night, need to fix so key card gives access to gym
Helpful reception staff and staff at the buffet. The furnishing of the rooms is modern. Shame about the location. Several things - the walls of the rooms are paper thin, and so you can hear your neighbours conversation and everything else! I also I did not like the location and the difficulty in entering the hotel, especially at night. It should be clearly indicated on the website that the hotel is in the red light district, that it is difficult to access the hotel entrance due to the crowds of people hanging outside drinking, smoking etc. Not suitable for female travellers or families at all! I checked out after one night. The second room I was given
The hotel was ok and in a good cenral position near to shops and restaurants and the station Hotel in red light district and this was very obvious. Also the bar staff were a bit slick in terms of wrong change etc. passed off as a mistake.
Confortable bed, free wi-fi Small Room,
The sfuff was not very helpful or nice. Also the location of the hotel is not that great-not very pleasant part of the city. On the other hand the hotel was clean, the room small but cosy. Location and personal.
Great location, basic and clean.
front desk staff help was great breakfast was exactly the same every single day...more variety would be nice.
Location. Close to tram. A little bit dated and old... Could use a face lift.
Location Rooms are pretty old and shabby. Very high price compared to comfort.
My lake view room. And I really enjoyed the buffet breakfast choice as a good selection was offered which was all fresh. Location as down a side street opposite a public car park.
Good value - best rate I could find for this level of hotel for 2 nights in suitable location. Convenient for both central station and UN agencies (especially with free travel card for the nearby tram, but only about 10 mins walk). Comfortable room with all the basic facilities (and kitchenette available). Not an attractive setting, tucked down a side-street. Can be noisy depending on location of room - I was on the 1st floor street side over the entrance and had one bad night and one peaceful night! Breakfast room very cramped and busy. Adequate for the odd night or two but wouldn't like a longer stay.
The location and the staff
the rooms near to the left is nosiy the resturunt is very narrow location
Location in town centre. People were friendly and very receptive.
no availability in the evening of internet cards
good price, were able to accomodate 3 singles as requested. We arrived during Ramadam and were surprised to see breakfasts were served from 4.30am in a tiny area not equipped to handle anything like the number of guests the hotel had. Our last breakfast was standing up against a small bar area.
The staff were very kind and efficient. The room was spacious, clean and beautifully warm. The hotel is also very close to the station and all the shops. Breakfast should be more varied (and the breakfast room should be much bigger).
not providing English tea in the reception area
Straight across the road from the railway station and within walking distance of all tourist areas no air conditioning so had to leave door open - room was on a busy road so was a bit noisey
The cleanliness of the room. The very poor breakfast and service at breakfast.
Location and the free transport pass Room is so small, breakfastr is very basic, Price is too high to waht the hotel was
Nice room, old but well preserved furniture and a very well connected location Toilet was not very big, heater was not yet working so it was quite cold
Good Location near Station No Bar/ Restaurant
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
Staff was friendly the location is very near to the train station acros the street. Easy to get to places with hotel passes. This was very helpful to get around town by train or bus free. Location is near the train station and very noisy at night. There is no air conditioning in the hotel so the windows are open all the time. Only fans are used in the rooms so the window has to be kept open for air to circulate . It is terrible at night when you trying to sleep and can't due to the amount of noise. The hotel is grossly high. The elevator takes only tow average size persons, maybe one big and on small bodies. Two heavy set people cannot use the elevator. It is that small. Basic breakfast. The lounge area is like a small kitchen nook with very old colorful chairs with visible stains. With all the money they charge, they can do better.
breakfast was poor
Good, clean hotel and very close to geneva main railway station.
Friendly, helpful staff. Very convenient opposite the Central Train station. Thought it was on the expensive side for a room of that quality, having stayed in one of your hotels in Nice.