Would you like to save as your currency permanently or for this visit only?
the rooms were very nice the food was not very good i didn't feel it warrented a 5star rating there were no facilities for a hot drink after 9pm you wasn't alowed to use your own kettle in the rooms and they didn't supply one which i felt was very bad.
big room,the price for room nothing,he was electricity problem and we dont have electricity 4 hours,was incredible,five stars hotel without electricity no elevator ,no air condition,you stay outside from the hotel.nice holiday
Location was great! Right on top of the beach. The surrounding area has questionable security. I had both my wallet and phone stolen, and did not feel entirely safe after exiting the hotel.
Good location,easy to find, Apart from casino no other indoor fascilities.
Superb location right next to beach, nice spacious rooms Breakfast very bad ( although good food, but dirty tables, no waiters to help )
Hotel stuff very friendly, amazing view to sea, perfect location. Clean and big room, parking place. No terrace, not possible to open the window and breath the fresh sea air. Voice insulation between rooms very poor, and aircond can not cools down the room.
The location in the center of the Golden Sands Resort Area and close to the beach. The rooms were very clean and the staff was helpful. The food was excellent and there was plenty of it, with a large variety to satisfy all tastes. Didn't like the fact that room windows don't open at all!!! Long waits for the elevators. One day the elevators were out of order (all three of them at once?!) - problem was solved within a couple of hours! There was an electrical power cut another. Shouldn't happen in a 5*** hotel which it definitely isn't! More like a 3*** level European hotel. Hotel was too busy/noisy and not relaxing.
room and view from 15th floor smell in the room (cigarettes)
On the good side - location, casino, big and spacious room, nice view / On the bad side - Wifi not with good quality, not too many facilities, sometimes a bit noisy as well until 1 o'clock
Sea view wireless internet has to be free of charge
The position of the Hotel. The Hotel staff, food and beverages.
good location, close to the beach; very nice view out of the balcony; large rooms; good food; friendly hotel staff poor food selection; all inclusive package applies only for part of the bars in the hotel; more like a 4 stars hotel than 5 stars
Excellent pool area, size of rooms, view from rooms Too much noise during the night, not for people with small children
spacious rooms, friendly and efficient staff the furniture is like in a 2-star hotel, the walls and doors are tired
Eating, stay at the bar, pool, spa and enjoy of the view of my room to the sea and the pool. The staff from Reception.
I am sory but is not a 5 stars hotel !!!!!!!
The room was large and very confortable. The food was poor, but good.
The food was decent for all inclusive. The room was nice and clean and the facilities were good.
the room with sea-view is excellent
the rooms are spacious..the food is good there is no free wireless for internet and is very slow
The inside-pool, restaurants, casino. no.
room, food, pool
I loved all the services that the hotel gave.The only problem was the need for more than two elevators The only problem was the need for more than two elevators
The pool :) Again, the staff. Poor quality of the food
the food and the view, the beach and the hotel at night
We like steam bath, sauna, swimming pool and massages. I don't like the cocktails at the Lobby bar.
90% of the staff just didnt care about anything!They would not last 5 minutes in any other hotel in UK or western europe.
Very modern and clean rooms. Goof facilities Some staff were very offish but some very helpful
friendly staff, food was good,lovely view from room,very clean hotel,excellent leisure facilities.
I think that Bolero is one of the best hotels in Golden Sands. There is nothing to complain about. Everything was over my expectations... exept the food, where they can add more diversity.
nothing special no room minibar, counterpane on the bed was burned with cigarette, the all inclusive food wasn't enough varied, only good from the all inclusive drinks was still water, no room service, there's no bar or store that works at night so you can't buy a water or juice.
Animation , pool not manny terase outside
Excellent hotel , one of the best holidays i've had.The food was very good, big rooms, excellent facilities and the personal did the best for our comfort.The animation team is 10+, ceers Vladimir and Mimi. Could be better to extend the wi-fi range.As an advice for vizitors in Golden Sands watch out that in all the city U can find enterocolite virus for children.U'd better have the vaccin made for this desease if comming in Golden Sands.
Nice placement, near to the sea, clean rooms, and facilities, friendly animation team. A lot a things to do, so you can not get bored at this hotel.
Excellent location, very good facilities, the staff and service personnel were very nice. food could have been a little more diverse
All: good services, good food, good rooms...
Very nice hotel. I recomand it to everyone The wifi has a poor signal. It works only in the balcony
animation team, comfort of hotel no
Good :) Not have
Excellent ,specially for family with kids.In Kindergarten very good staff,young and vivid.ALL The best for you!!! Maybe the food could be better.
the rooms was fabulous and the services the same
I liked the services and the food, the rooms, the surroundings. The rooms from upper floors have great sea view. I didn't like that we couldn't find places at the pool, at least not if you wake up after 9 o'clock. Everything was occupied, people let the towels on the chairs and then went to eat. But the towels kept the chairs taken for the whole day. So this I didn't like at all.
Group fun, facilities, all inclusive services and value for money. Drinks supposed to be original were not (Finlandia, Jim Beam, Martini etc). All drinks were in original bottles but with different liquid (Bulgarian maybe). Compared with last year when I've been there 3 times, the prices went higher and the quality of services down, so I will skip this next year.
The food is very good. The restaurant staff is very kind, always ready to help you. Greate animators/toys at the playing house. Very nice swimminng pool. Poor cleanliness of the bathroom, bad smell of the towels, hair on the sheets and bathroom floor. It is a 3rd stars hotel, not a 4th one.
Professional hotel staff, the room big and comfortable, with a beautiful view both to the seaside and the pool, the hotel is just a few steps from the beach. There was plenty of food, not very tasty, very hard to find something really good. We tasted, but it was not well cooked. The same opinion regarding drinks (soft or alcoholic). They need to improve the quality of food. We booked a table for dinner at the Italian a la carte restaurant, but we didn't find anything special, except staff's attitude and the environment.
food variety and tematic restaurant
Please write at least 15 words
the food was very good room is too small ; can not pay by card or directly in euro ( only leva ) ; no indoor pool ; no gym sall
Professional services, friendly personnel, always ready to help, good facilities for kids, very good and diversified food, plenty of food, No toothpicks on the tables in the restaurant, you had to look for them at the food bar where they were placed in one small recipient; during night in our room a very strong smell of urine came through the sewage holes on the floor of the bathroom, no natural indigenous drinks for kids, only carbonated Pepsi or Coke stuff.
Good value for the money, clean and spatious room, plenty of food (diverse and for all tastes), cocktails, drinks, ice cream and snaks included in all inclusive, nice pool, although you have to wake up early in the morning to find a spare seat. We couldn't pay by credit card, they accept only cash. There weren't many entertaining activities during the evening at the hotel for young people, it's more suitable for families with children.
Sea view, food diversity, pool, staff from restaurant.
The food. The hotel was bad smeling, and dirty.
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety & payment methods.
Services were excellent, the food was great, staff very friendly, in a few words it was everything we hoped for! The parking was to small, and we had to park in another parking lot!
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety. & payment methods
We liked the way people treated us, the well cooked meals (especially your pancakes), that there were a lot of fruits and various kinds of food. We liked the pool very much, we think it is the best pool in Golden Sands. Still, it would be very nice if you could warm up the water inside the pool :-) And your entertainment team is really funny. I didn't like that the staff gave us no materials to find out about the facilities the hotel has. For example, we found now, after we arrived home, that we could have played tennis inside the hotel. Nobody showed us where the snaks serve or that there is an outdoor restaurant.
The animation team was excellent, the bartenders very nice persons. Hello Vesko, Vasko, Pascale, Nadia and Ola. Every day is the same food, good but the same, bathroom was for 2 stars, only few TV programs , most of them from rusia amd Bulgaria, only TVR International for Romania.
The swimming pool The elevetors service
the hotel is excellent, we had a nice room with pool view, very clean and cosy. the food was also very good, local drinks of a very good quality. every night the hotel organized entertainment programs for the guests and during the day you could play darts or watersports. we loved it!
Big room, the swiming pools, the animation program The quality of the food could be improved ( especially in the morning) the lack of parking places and in the absence of the hair-dryer ( not specific for a 4 stars hotel)
Everything. Great experience. No.
Excellent friendly and helpful staff
state-of-the art hotel. the bathroom was bigger than most regular hotel rooms. since it was out-of-season, the area was pretty deserted. but if you like holding hands with your partner and walking cold, windswept beaches, run, don't walk to this hotel in winter.
We had to pay extra for the bathrobes!!! In a 5 stars hotel???!!!
every thing in this hotel it was perfect
We liked the Hospitality of all the staff The Buffet lunch/dinner is just not good enough for a 5 star Hotel, 3 star OK. it is also not hot enough!! The spa treatments were not good value for monies, as the people were very inexperienced!!
The room was nice. The hotel is located in the more classy part of Golden Sands. The breakfast area is massive with hundreds of people eating breakfast. Since we were there after peak season I can not imagine during the season how much activity there would be. That is a bit much for me at 9:30am in the morning.
the hotel is great...everything is new and shiny they accept only bulgarian money
Beautiful rooms & pool, good value for money Not international Kempinski standard in terms of service, breakfast, restaurant etc.
The hotel enjoys a good central location near both The Sea Gardens and Varna centre, both a few minutes walk away. Room were unbelievably hot, air conditioning was poor and slept with the window open.
I had a very pleasant 6 day stay at your hotel... absolutely excellent until the last night of my stay ... a guest occupied the room adjacent and I could clearly hear the TV and conversation coming from there. as above .... did'nt like having to listen to the noise from next room..
Everything! Excellant food in restaraunt. Very friendly and helpful staff. Great location for the city( only 10 min walk to centre.) Definitely recommend and will visit again. Absolutely nothing!
wonderful.......that is enough!
Very nice hotel, great facilities like fitness, indoor pool and professional spa services. Compared to other so-called 5 star hotels around Varna, this was the only one that would resemble such a rating on an international scale. If you get one of the upper floor rooms you have an amazing unobstructed view via a full glass front on the ocean. Breakfast is quite diverse and plentiful. Includes indoor and outdoor parking facilities were helpful. The location is also great since it is close enough to the center so you can simply walk there, however it is not really in the middle of it so it is convenient to get there by car. The in-house dining options were very good (as to be expected), on top of it the prices were surprisingly reasonable. Internet was a plus as well, always workin and fast The quality of the service personnel was a bit sketchy. The level of English of most staff was very limited (to be fair, this is common around here) so interactions were kept to a minimum. Most staff was however friendly and helpful, while others gave the impression to be annoyed by our presence.